Summary
Overview
Work History
Education
Skills
Reference
Timeline

Aquila S. Williams

Monitoring Officer
San Juan

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry into Accounts Assistant-Billings position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in Office Administration bringing 5+ years of experience in Accounts and also a strong commitment to safety. Dependable with good understanding of inspection, troubleshooting and the ability to work as a team. Offering advice gained during 10+ years in field of Office Administration, Customer service and 5+ years of Accounts.

Overview

12
12
years of professional experience

Work History

Monitoring Operator

G4s Secure Solutions
12.2021 - Current
  • Responsibility to monitor, track and respond to alarms of both residential and business customers in a timely manner.
  • Dispatching the relevant authorities in cases of emergency alarm signals.
  • Assit to review and resolve all schedule maintenance and communications alerts.
  • Works closely with the ESS Department.
  • Reports directly to Monitoring Supervisor.
  • Provided on-the-job training to newly hired monitoring operators and team members.
  • Provide real time tracking of location of person and or vehicle coordinates.
  • Communicates fluently and effectively both oral and in writing to clients and also in written reports.

Customer Service Representative/Troubleshooting

Bmobile/ DirecOne
07.2019 - 11.2020
  • Assist Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Teacher's Assistant

Ministry Of Labour And Small Enterprise Development
09.2016 - 09.2019
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Taught courses under guidance of senior instructors.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Graded assignments and reported individual progress to teacher.

Customer Service Rep./ Cashier. Assistant DispensarTechnician

City Drugs Investment
04.2013 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ensuring both shelves and products are kept clean and properly labeled.
  • Cashing Duties, balancing receiving and dispensing accurate bills and coins according to products.
  • Assistant Dispensary Technician.
  • Filling prescriptions.
  • Cedap data entry.
  • Inventory.

Administrative Assistant

Trinidad Data Tech
03.2012 - 04.2013
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Principles of Pharmacy Technician

Trinidad And Tobago Phlebotomy Training Services

7 CXC O' Levels Subjects

Caribbean Examination Council
  • Completed 7 CXC Subjects in:
  • English A
  • Principles of Business
  • Office Procedures
  • Geography
  • Social Studies
  • Agricultural Science
  • Food and Nutrition

Bachelor Of Science - Social Work

University of The Southern Caribbean , St. Joseph, Maracas.


  • Continuing education in Social Work

Synergy Training Institute
  • Continuing education in:
  • Accounts Payable/ receivable.
  • Peachtree Accounting
  • Company Law

Synergy Training Institute
  • Completed professional development Certification in:
  • Human Resource Management
  • Supervisory Management
  • Office Administration

Skills

  • Quality Assurance
  • Equipment Operation
  • Safety Compliance
  • Attention to Detail
  • Troubleshooting
  • Data Entry
  • Teamwork and Collaboration
  • Customer Service
  • Continuous Improvement
  • Problem-Solving
  • Effective Communication
  • Staff Management

Reference

Ms. Nirmala Maharaj

Principal

Lower Morvant Government Primary

# 674-7120.


Ms. Akleema Ali

Clerical

Ministry of Health

NWRHA

# 308-2443.


Mr. Jason Kennedy

Branch Manager (North)

G4s Secure Solutions (Trinidad) Limited

# 612-2458 Ext. 205


Timeline

Monitoring Operator - G4s Secure Solutions
12.2021 - Current
Customer Service Representative/Troubleshooting - Bmobile/ DirecOne
07.2019 - 11.2020
Teacher's Assistant - Ministry Of Labour And Small Enterprise Development
09.2016 - 09.2019
Customer Service Rep./ Cashier. Assistant DispensarTechnician - City Drugs Investment
04.2013 - 01.2016
Administrative Assistant - Trinidad Data Tech
03.2012 - 04.2013
Trinidad And Tobago Phlebotomy Training Services - , Principles of Pharmacy Technician
Caribbean Examination Council - , 7 CXC O' Levels Subjects
University of The Southern Caribbean - Bachelor Of Science, Social Work
Synergy Training Institute - ,
Synergy Training Institute - ,

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Aquila S. Williams Monitoring Officer