Areanna Joseph
Arouca,Trinidad
Summary
Highly motivated, industrious and hard-working individual with strong organizational skills eager to secure employment with a reputable company; where my skills and business studies background can be utilized, while gaining a practical experience.
Overview
10
10
years of professional experience
Work History
SUPERVISOR
GONE BANANAS DUTY FREE
07.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintain consistent compliance with company's standards ensuring staff adhere to company's policy and procedures.
- Oversee store operations for increased efficiency through regular process reviews and implementing necessary changes.
- Foster positive work environment by motivating and encouraging staff in their work preforms.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff customer service skills through targeted training programs, resulting in improved sales target performance and customer satisfaction.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
CUSTOMER SERVICE REPRESENTIVE
GONE BANANAS DUTY FREE
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up to date on product pricing changes.
Custodian
AAJMS Company Limited
01.2014 - 01.2021
- Assisted, Managing Director in maintenance of various departments within the University of West Indies as well as numerous other establishments.
- Supervise / Created better work relations between boss and worker.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Help implement new strategies to increase productivity at work.
- Help implement new ways of approaching difficult work areas to ensure success in completion of job whilst ensuring clients' satisfaction.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Maintained a well-organized supply closet for easy access to necessary tools.
Administrative Office Assistant
AAJMS Company Limited
01.2015 - 01.2021
- Completed clerical tasks such as recording, filing, copying, and distributing documents.
- Managed daily data entry and kept clerical information accurate and up to date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Ensured bills were paid on time
- Dealt with suppliers.
- Answering and directing phone calls and taking messages
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Arts - Business Management
School of Accounting And Management (SAM’s)
Trinidad01.2021
Associate of Arts - Business Management
School of Business And Computer Science (SBCS)
Trinidad01.2018
CXC -
St. Augustine Community College (SACC)
Trinidad01.2013
CXC -
Arima North Secondary School (ANS)
Trinidad01.2012
Skills
- Problem solving
- Hardworking
- Team player
- Strong Work Ethic
- Self-motivated
- Independent worker
- Supervisory skill
- Staff Management
- Reliability
- Time management abilities
- Adaptability and Flexibility
- Customer-Oriented
Accomplishments
- Intermediate knowledge in Microsoft Office Suite Word, Excel, Power Point, Visio and Outlook.
- Certificate in Mastering Public Speaking and Presentations, Managing High Performance Teams
- Certificate in Get Work Ready
- Certificate in Delivering Customer Service
- Certificate in Effective Time Management
- Certificate in Emotional Intelligence
Professional References
- Mr. Sean B. Francis, Former CEO OF Ferreira Optical Limited, 163 Mahogany Circular, Timberland Park D, dabadie, 1-868-684-8207/ 221-8727, seanfran@live.com
- Judith-Ann Robertson-Daniel, Curriculum Officer of Physical Education and Sport, Ministry of Education, Pine Ridge Heights, Arouca, 1-868-779-6172
Timeline
SUPERVISOR
GONE BANANAS DUTY FREE
07.2023 - Current
CUSTOMER SERVICE REPRESENTIVE
GONE BANANAS DUTY FREE
08.2022 - Current
Administrative Office Assistant
AAJMS Company Limited
01.2015 - 01.2021
Custodian
AAJMS Company Limited
01.2014 - 01.2021
Bachelor of Arts - Business Management
School of Accounting And Management (SAM’s)
Associate of Arts - Business Management
School of Business And Computer Science (SBCS)
CXC -
St. Augustine Community College (SACC)
CXC -
Arima North Secondary School (ANS)
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