Agent Services Representative
IQOR
Barataria
11.2024 - Current
- Guided customers in choosing products suitable for their needs.
- Responded to incoming calls from customers with accurate and helpful information.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints by investigating issues and providing solutions.
- Provided training on new processes or systems to fellow agents.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Completed day-to-day duties accurately and efficiently.
- Built rapport with customers by engaging in friendly conversations while ensuring their privacy is respected at all times.
- Processed payments using a variety of methods such as cash, credit cards, checks.
- Actively cross-sell and up-sell on a day-to-day basis.