Ariane Farrell
Summary
Dedicated Family Services Professional with 15 years of experience in championing the rights of children and supporting families in enhancing their social functioning. Proven expertise in meeting client needs through interagency coordination, program referrals, and effective time management. Known for diligent attention to detail and exceptional investigative skills, including data collection and analysis, document review, and conducting interviews. Recognized for outstanding communication and interpersonal skills, capable of thriving as Team Leader and Management capacity. Competent in Microsoft Applications with extensive knowledge of children's and family legislation as well as international human rights and child rights treaties. Highly motivated to leverage my background in child protection and supervisory management to contribute to the mission of promoting and safeguarding child rights and well-being.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Children's Authority
07.2019 - Current
- Provides critical support in designing and implementing work plan activities and monitoring same
- Conducts team briefings and debriefings to ensure everyone is informed and aligned with goals
- Evaluates employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitors workload and redistribute tasks to maintain efficiency
- Oversees and co-ordinates handling of urgent and sensitive cases involving child abuse or neglect
- Identifies signs of a child being in imminent danger and assess risk and protective factors to evaluate risk of danger to the child
- Ensures proper escalation procedures are followed in critical situations including imminent danger and domestic violence
- Collaborates with relevant agencies to co-ordinate responses to emergencies
- Fosters relationships with other agencies involved in child protection and youth welfare to enhance collaboration and information sharing
- Participates in interagency meetings to discuss cases, share expertise, and align efforts for better outcomes for youth and their families
- Communicates with stakeholders, including government bodies, non-profits, and community organizations, to maintain a coordinated response to child abuse cases
- Represents the organization in meetings, outreach events related to child protection and youth development
- Ensures compliance with organizational policies, procedures, and ethical guidelines
- Review sand update protocols to align with changes in legislation or best practices
- Provides guidance on maintaining confidentiality and upholding the rights of children and their families
- Ensures effective dissemination of information about protocols and legislation through team meetings, training sessions and written communication.
- Directs and supervised team of 30 engaged in contact centre activities receiving reports via hotline, email, and web portals
- Reviews and updates company records related to team activities for future reference
- Evaluates staff performance and provided coaching to address inefficiencies.
- Support public relations and community outreach efforts to improve standing and perception of organization.
- Prepares and delivers presentations on child protection services
- Hosts regular outreach exhibitions for public education on child rights and child protection
- Establishes and maintained effective relationships with government agencies, NGOs, and other stakeholders.
- Proficient in Microsoft Applications and other relevant software tools for managing data, reports, and communications.
- Applies technology to streamline processes and enhance efficiency.
Children's Services Associate
Children's Authority
09.2014 - 07.2019
- Conducted telephone and in person interviews to respond to reports of child abuse
- Provided accurate and confidential documentation and prompt reporting to relevant authorities in adherence to protocols and legislation
- Directed persons towards relevant department or agency to ensure that clients receive appropriate intervention
- Effectively collaborated with diverse teams to provide a cohesive approach to child protection
- Performed risk assessment of child being in imminent danger to guide decisions in the child's best interest
- Utilised strong communication skills and empathetic approach to provide guidance to distressed callers
- Proactively followed up with stakeholders to ensure appropriate actions were taken in the best interest of the child
- Effectively managed data and record keeping to maintain up to date records within various information management systems
- Conducted outreach to educate community groups on reporting procedures and advocating for child abuse prevention.
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered customer questions relative to social service provisions and psychosocial support
- Listened to callers to identify child protection concerns and recommend appropriate intervention services.
- Delivered energetic responses to walk-in reporters and by telephone, going above and beyond to serve needs.
Assessment Officer
Family Court
01.2011 - 09.2014
- Compiled social, educational and institutional histories from official records and interviews of family members, social enquiries and field visits
- Investigated allegations of neglect and abuse and documented findings by conducting field visits and in person interviews
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Conducted intake interviews and completed assessments to understand client needs and discover issues that affect social functioning.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Updated client documentation for accurate, compliant and current records
- Analyzed cases, provided assessments and made recommendations to the Court as it relates to family matters
- Supported Workshop Facilitators with therapeutic intervention programmes targeted towards domestic violence.
- Presented the Court with recommendations for strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
HelpLine Administrator
ChildLine
01.2010 - 12.2010
- Monitored the services provided by Help Line Supervisors and Listeners and provided guidance to effect optimum functioning of the Help Line
- Developed a triaging system to ensure that clients were referred to the relevant agencies
- And networked with External Agencies to ensure that cases referred were addressed
- Collated data and provided Reports to stakeholder agencies including Monthly and Annual Reports
- Facilitated training sessions for Help Line Supervisors and Listeners to improve their quality of service
- Contributed to the development of a new child database tool.
Education
Master of Science - Child And Youth Studies
The University of The West Indies St. Augustine
St Augustine01.2026
Guidance And Counselling - Guidance And Counselling
The University of The West Indies Open Campus
St Augustine07.2014
Bachelor of Science - Sociology Minor Psychology
The University of The West Indies St. Augustine Campus
St Augustine07.2008
Skills
- Strong interpersonal and communication skills
- Leadership and Analytic skills
- Proficient in Microsoft Suite
- Team Motivator
- Strong written communication and report writing skills
- Creative Problem Solving
Community Service
- YMCA Workshop Facilitator, Facilitated group workshops for camp counsellors to guide their interaction with children and parents, These workshops included topics such as understanding developmental milestones, Convention on the Rights of the Child and Child Abuse Awareness
- YMCA Homework Supervisor & Camp Counsellor, Boosted learning for groups of students with individualized instruction and support, Provided additional support to at risk youth with remedial tutoring, Exposed campers to new activities and sports at age-appropriate paces, Offered emotional and social support to children experiencing difficult events
Certification
- The Professional Certificate in Supervisory Management
School of Business & Computer Science (2023)
- Somatic Attachment Therapy
The Embody Lab, United States (2022)
- Dealing With Difficult People and Establishing Positive Relationships
University of Trinidad and Tobago (2021)
- Spanish Vocabulary: Meeting People
University of California Davis (2021)
- Supporting Communities from the Frontlines: Mental Health and Psychosocial Support (MHPSS) in Emergency Settings.
Living Water Community MHPSS Training (2020)
- Art Therapy for Childhood Trauma
Positive Mindset Learning and Development Consultants (2016)
- Dealing with Difficult Persons
Employers Consultative Association of Trinidad and Tobago
(2016)
- Understanding Trauma for Children and Adolescents: Identifying to Intervention
Human Development Post Graduate Training Institute (2014)
Timeline
Team Lead
Children's Authority
07.2019 - Current
Children's Services Associate
Children's Authority
09.2014 - 07.2019
Assessment Officer
Family Court
01.2011 - 09.2014
HelpLine Administrator
ChildLine
01.2010 - 12.2010
Master of Science - Child And Youth Studies
The University of The West Indies St. Augustine
Guidance And Counselling - Guidance And Counselling
The University of The West Indies Open Campus
Bachelor of Science - Sociology Minor Psychology
The University of The West Indies St. Augustine Campus
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