Arianna Lake
Point Fortin
Summary
Dynamic and reliable professional with a proven track record at Unicomer Courts, excelling in client relations and sales expertise. Adept at resolving conflicts and enhancing customer satisfaction through effective communication. Skilled in documentation review and cash handling, consistently contributing to team success and operational efficiency.
Overview
6
6
years of professional experience
Work History
Laboratory Assistant
On The Job Training
09.2023 - Current
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Improved laboratory efficiency by streamlining sample processing and data recording procedures.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
Temporary Clark Assistant
Ministry of Labour
06.2023 - 09.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
Exam Invigilator
Ministry Of Education
05.2021 - 06.2021
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Ensured exam integrity by meticulously monitoring student behavior during test sessions.
- Maintained accurate records of exam attendance, documenting any absences or discrepancies in accordance with established protocol.
- Conducted thorough inspections of examination rooms before and after tests, identifying potential security breaches or instances of cheating.
- Provided clear instructions to students regarding exam procedures, minimizing confusion and ensuring comprehensive understanding of expectations.
- Maintained a quiet and orderly testing environment for optimal student focus and concentration.
- Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
- Supported students with special accommodations by providing additional resources or modified testing environments as needed.
- Reported suspected cases of academic dishonesty to appropriate authorities, upholding institutional standards for academic integrity.
- Responded efficiently to student inquiries during examinations while maintaining an impartial demeanor that prioritized fairness within the testing environment.
- Collected completed exams promptly at the end of each session, ensuring secure storage until grading could take place.
- Collaborated with school staff to enforce rules and regulations related to exam administration, promoting consistent practices across all testing sites.
Customer Service Representative
Unicomer Courts
09.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Responded to customer requests for products, services, and company information.
Education
Sciences
Vessigny Government Secondary
Vessigny Village, La Brea, Southern Main Road.07-2019
High School Diploma -
Vessigny Government Secondary
Vessigny Village, La Brea, Southern Main Road07-2017
Skills
- Documentation review
- Financial advising
- Sales expertise
- Client relations
- Cash handling
- Risk management assessments
- Team player
- Document analysis
- Loans
- Balance sheet expertise
- Friendly
- Master of quickbooks
- Cash handling expert
- Reliable
Accomplishments
In 2017 I was elected as the tresurer for prom that year. In 2019 I was awarded for my contributions to the Environmental Club.
Tutoring
I have 6 nieces and 1 nephew that give me joy, especially when I come home from work, they are excited to ask me to help them in their homework. They also tell me what they did and how they accomplished doing it. They make me feel as though my efforts aren't in vain.
Timeline
Laboratory Assistant
On The Job Training
09.2023 - Current
Temporary Clark Assistant
Ministry of Labour
06.2023 - 09.2023
Exam Invigilator
Ministry Of Education
05.2021 - 06.2021
Customer Service Representative
Unicomer Courts
09.2019 - 01.2020
Sciences
Vessigny Government Secondary
High School Diploma -
Vessigny Government Secondary
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