Arthur Reid
Port Of Spain
Summary
Creative Business Owner with exceptional background spent in Operations, Management and Customer Service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
38
38
years of professional experience
Work History
Business Owner
Self Employed
06.1980 - 12.2017
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Assisted in recruiting, hiring and training of team members.
- Consulted with customers to assess needs and propose optimal solutions.
Operations Manager
Trintrac Limited
08.2007 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma -
Fatima College
Port Of Spain, Trinidad And Tobago02.1976
Skills
- Customer Service
- Customer Relations
- Entrepreneurial personality
- Business Planning
- Employee Training
- Business Development
- Operations Management
- Sales Planning
- Sales Development
- Marketing Strategies
- Effective leader
- Customer Retention
Timeline
Operations Manager
Trintrac Limited
08.2007 - 12.2016
Business Owner
Self Employed
06.1980 - 12.2017
High School Diploma -
Fatima College
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