Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
References
Certificates Training Workshops
References
Timeline
Generic
Artie Ramdeen

Artie Ramdeen

Work Preference

Desired Job Title

Group Modern Workplace ManagerIT Applications LeadSolutions Architect for the Caribbean RegionBusiness Productivity ManagerSolutions Consultant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: TT
Open to relocation: Yes

Salary Range

$70000/yr - $200000/yr

Important To Me

Work-life balanceCareer advancementFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Innovative Group Modern Workplace Manager with a successful history at Proman, dedicated to leading digital transformation efforts and improving technology engagement among users. Dynamic Group Modern Workplace Manager with expertise in Power Platform and change management. Proven success in deploying innovative workplace solutions while ensuring user adoption and cross-functional collaboration across multiple regions.

Overview

15
15
years of professional experience

Work History

Group Modern Workplace Manager

Proman
08.2024 - Current
  • Lead and manage the deployment of modern workplace solutions and Power Platform applications across multiple regions, including Switzerland, Portugal, Italy, Germany, Trinidad and Tobago, Texas, and others.
  • Work closely with change management consultants, vendors, and technical partners worldwide to ensure successful project implementation and user adoption.
  • Oversee the strategy, development, and enhancement of Power Platform systems (Power Apps, Power Automate, Dataverse, SharePoint) in both test and production environments.
  • Supervise and guide cross-functional teams, including developers and analysts, to deliver high-quality solutions and support project execution.
  • Troubleshoot application issues, perform root cause analysis, and escalate or resolve problems to maintain system reliability and performance.
  • Provide training, guidance, and support to internal users, helping them become proficient with new applications and technologies.
  • Maintain strong relationships with internal clients, infrastructure teams, and external partners to ensure alignment and satisfaction.
  • Stay up to date with the latest Power Platform features, Microsoft roadmap updates, and evolving technologies to drive innovation and operational excellence.
  • Write technical requirements, test scripts, and maintain documentation for system changes, ensuring compliance and best practices.
  • Core Skills Utilized: Power Platform (Power Apps, Power Automate, Dataverse, SharePoint), Change Management, Project Management, Vendor & Stakeholder Management, Technical Problem Solving, Training & User Support, Agile Methodologies.

IT Applications Lead

Denovo Energy Limited
03.2021 - 08.2024
  • Evaluates, installs, configures, and deploys new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
  • Collaborates with external software developers, business analysts and software architects to plan, design, develop, test, and maintain business applications.
  • Ensures new software integration into company systems meet functional requirements, system compliance, and interface specifications.
  • Supervises all contracts and vendors for all major projects to ensure that time and cost is managed effectively.
  • Provides technical leadership and guides development efforts among all staff through coaching and mentorship.
  • Manages the collection and documentation of users’ requirements, development of user stories, estimates and work plans.
  • Assesses opportunities for application and process improvements and prepares documentation of rationale to share with team members and other affected parties.
  • Develops and communicates training and documentation for all end users, conducting training sessions when necessary.
  • Collaborates with cross functional teams to maintain efficiency, consistency and achieve successful implementation of application.
  • Prepares reports, manuals and other documentation on the status, operation, and maintenance of software.
  • Manages the automation of processes within the organisation utilising varying technologies.
  • Liaises with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
  • Performs periodic risk assessments and initiates risk control strategies when needed.
  • Conducts regular IT Audits to discover areas of weaknesses and fortify them.

Solutions Architect for the Caribbean Region

Digicel Caribbean, Business Solutions
11.2019 - 03.2021
  • Held responsibility for 38 countries within the Caribbean, designing solutions around Azure technologies for customers.
  • Collaborated with Sales, Services Engineering and Technical Support resources to ensure that proposed deals included solutions that accurately addressed customer needs and were supported by key customer technical decision makers.
  • Increased sales productivity and deal flow by securing the technical closure of more complex enterprise class solutions specifically around Microsoft 365 and Azure.
  • Oversaw business deals assigned to the Business to Business (B2B) Sales team, prioritizing effort based on maximizing total impact on team productivity and profit.
  • Conducted training sessions with the B2B sales team members in order to enhance their product knowledge, technical acumen and technical sales skills.
  • Monitored customer support for technical solutions proposed throughout the sales process and alerted the sales and account teams to potential risks to deal closure.

Business Productivity Manager

Digi – Data Systems Limited
Trinidad
09.2019 - 11.2019
  • Collaborated with Microsoft to enhance the quality and efficiency of ICT services provided by Digi-Data.
  • Developed and maintained partner and client relationships to provide technical services as well as business and technical strategies.
  • Recommended the nature and scope of product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
  • Assessed market competition by comparing the company's product to competitors' products.
  • Provided source data for product line communications by defining product marketing communication objectives.
  • Obtained product market share by working with the Sales Director to develop product sales strategies.
  • Provided technical information for management by preparing short and long-term product sales forecasts and special reports.
  • Managed the introduction of new products to the market by analysing proposed product requirements and Product Development Programs; preparing Return-On-Investment analyses establishing time schedules with engineering and manufacturing.
  • Determined product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
  • Managed and coordinated product management staff job results by mentoring and disciplining employees as well as planning, monitoring, and appraising job results.

Solutions Consultant

Digi – Data Systems Limited
Trinidad
05.2012 - 12.2018
  • Held responsibility as Technical Lead in designing and developing all solutions around Microsoft PowerApps and Flow.
  • Designed and developed business solutions utilizing SharePoint Designer and Info-Path Forms.
  • Implemented and sustained partner and client relationships to provide technical services for all Electronic Content Management (ECM) services offered by DDSL.
  • Advised clients on the use of technology in-order to meet their business objectives and overcome problems by clarifying client system specifications and understanding their work practices.
  • Held responsibility as the Lead Consultant for Microsoft SharePoint Server and Office 365 solutions.
  • Led all Microsoft SharePoint Solutions including on premise, cloud and hybrid solutions.
  • Provided technical training sessions to all staff on all customized SharePoint solutions.
  • Collaborated with Microsoft Trinidad and Tobago to enhance level and quality of services provided by DDSL.
  • Conducted Business and Information Analysis to ascertain current business issues and objectives.
  • Prepared detailed flow charts and diagrams that outlined systems capabilities and processes.

Solutions Analyst

Trinidad Systems Limited
01.2011 - 04.2011

Education

Microsoft Certificates -

MICROSOFT
01.2016

Bachelor of Science Degree - Computing and Information Systems

GOLDSMITH COLLEGE, UNIVERSITY OF LONDON
01.2011

Diploma - Computing and Information Systems

GOLDSMITH COLLEGE, UNIVERSITY OF LONDON
01.2008

Skills

  • MIT - Digital Business Strategy - Harnessing Our Digital Future
  • Microsoft Certified Solutions Associate (MCSA) Office 365
  • Productivity
  • Windows Server 2012
  • Azure Fundamentals (AZ-900)
  • Microsoft Hyper-V
  • VMware
  • SharePoint
  • PowerApps
  • Digital Transformation
  • Highly Confidential & Adaptable
  • Initiative & Self-Motivated
  • Emotional Intelligence
  • Resourceful & Tactful
  • Leadership
  • Detail Oriented
  • Business Acumen
  • Time Management
  • Strong Negotiation Skills
  • Analytical & Critical Thinking
  • Multi-Tasking & Complex Problem-Solving
  • Excellent Interpersonal & Active Listening Skills
  • Excellent Verbal & Written Communication Skills
  • Change Management
  • Cross Functional Teams
  • Digital transformation strategies
  • Digital transformation initiatives
  • Digital transformation strategy
  • Digital transformation

Websites

Accomplishments

MIT Management Sloan School - Digital Business Strategy: Harnessing Our Digital Future

Volunteer Experience

  • Travelling
  • Technology
  • Nature

References

Available upon request.

Certificates Training Workshops

  • MIT Management Sloan School - Digital Business Strategy: Harnessing Our Digital Future
  • Introduction to Cisco Sales, Cisco, 2020
  • Network Security Expert (NSE) 1,2,3, Fortinet, 2020
  • Certified Associate in Project Management (CAPM), SBCS Global Learning Institute, 2018

References

References available upon request.

Timeline

Group Modern Workplace Manager

Proman
08.2024 - Current

IT Applications Lead

Denovo Energy Limited
03.2021 - 08.2024

Solutions Architect for the Caribbean Region

Digicel Caribbean, Business Solutions
11.2019 - 03.2021

Business Productivity Manager

Digi – Data Systems Limited
09.2019 - 11.2019

Solutions Consultant

Digi – Data Systems Limited
05.2012 - 12.2018

Solutions Analyst

Trinidad Systems Limited
01.2011 - 04.2011

Microsoft Certificates -

MICROSOFT

Bachelor of Science Degree - Computing and Information Systems

GOLDSMITH COLLEGE, UNIVERSITY OF LONDON

Diploma - Computing and Information Systems

GOLDSMITH COLLEGE, UNIVERSITY OF LONDON

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Artie Ramdeen