Arusha Cummings
Chaguanas
Summary
Dynamic customer service professional with expertise in CRM and active listening, honed at Advensus TT. Successfully trained new staff, enhancing team performance and reducing call resolution time by 20%. Proven ability to resolve complex issues and streamline processes, ensuring customer satisfaction and operational efficiency. Skilled in relationship building and conflict resolution.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Advensus TT
08.2024 - Current
- Resolved customer inquiries via phone, email, and ensuring prompt support and satisfaction.
- Trained new staff on customer service protocols, best practices, KPI, and enhancing team performance.
- Conducted follow-up communications with customers post-service interaction to ensure satisfaction levels were met.
- Processed orders and returns efficiently, adhering to company policies for smooth transactions.
- Documented customer interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to identify and implement process improvements for better service delivery.
Customer Service Representative
IQOR
02.2024 - 05.2024
- Utilized problem-solving skills to address complex customer concerns, ensuring resolution on first contact.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Reduced call resolution time through efficient problem-solving and communication skills.
Project Assistant
Pam American Life Group
07.2023 - 11.2023
- Coordinated project schedules and timelines, ensuring alignment with team objectives.
- Assisted in the preparation of project documentation and reports for stakeholders.
- Streamlined communication between departments to enhance collaboration and efficiency.
- Managed project-related data using software tools for tracking progress and deliverables.
- Contributed to risk management processes by identifying potential issues and proposing solutions.
- Completed multiple tasks simultaneously to optimize project completion.
Education
Bachelor of Science - Environmental Science
The University of The West Indies
St. Augustine 10-2023
No Degree - CAPE
Holy Faith Convent Couva
Couva09-2018
No Degree - CSEC
HOLY FAITH CONVENT, COUVA
COUVA 06-2018
Skills
- CRM
- Sales
- Active listening
- Data entry
- Computer proficiency
- Conflict resolution
- Relationship building
- Microsoft Excel
Accomplishments
- Junior Achievers
- Republic Bank Leaders
- VP Chairman (School Book Club)
- The Environmental Club (School Club)
- Captain of the Cheerleading Team (School Activity)
Timeline
Customer Service Representative
Advensus TT
08.2024 - Current
Customer Service Representative
IQOR
02.2024 - 05.2024
Project Assistant
Pam American Life Group
07.2023 - 11.2023
Bachelor of Science - Environmental Science
The University of The West Indies
No Degree - CAPE
Holy Faith Convent Couva
No Degree - CSEC
HOLY FAITH CONVENT, COUVA