ASTRAL OCHOA
Summary
Results-driven change agent dedicated to serving the citizens of Trinidad and Tobago. Proven track record in implementing transformative development initiatives to engage and inform target audiences. Possesses excellent interpersonal and communication skills with a passion for upholding organizational mission and values.
Overview
9
9
years of professional experience
Work History
Customer Support Agent
Unqueue Ltd
11.2021 - Current
- Address customer queries and concerns through prompt and effective communication via application and website messaging
- Collaborate with the marketing team to gather feedback from businesses, assisting in the development of strategies and campaigns
- Create engaging graphics and visual content to support marketing initiatives
- Utilize business feedback to refine and target specific audiences for marketing campaigns
- Onboard new businesses, ensuring a smooth and positive experience
- Write and publish frequently asked questions (FAQ) on the website and social media platforms
- Generate customer feedback reports to improve overall customer service.
Research Assistant
Market Facts
10.2019 - 05.2020
- Conducted field surveys across various locations in Trinidad and Tobago
- Performed data entry and transcribed interviews for statistical reports
- Conducted telephone interviews for various research projects.
Community Outreach Programme Assistant
10.2017 - 10.2018
- Office of Disaster Preparedness and Management, Provided administrative and logistical support for community engagement activities
- Assisted in conducting community outreach presentations on disaster risk preparedness
- Collaborated with stakeholders to efficiently execute community outreach projects
- Created content for newsletters, social media pages, and informational packets
- Designed graphics using software for public education campaigns
- Assisted in the development and management of disaster preparedness campaigns.
Administration/Research Assistant
University of Trinidad and Tobago, UTT
09.2015 - 09.2016
- Assisted the Process Management Unit in developing a "Process Map Instructional Guide" for quality assurance
- Conducted secondary research to support quality assurance initiatives
- Reviewed and edited process maps of various organizational units
- Improved the filing system for the quality assurance unit.
Field Researcher
Sacoda Serv Ltd
03.2015 - 06.2015
- Conducted face-to-face interviews on customer service standards in the banking industry
- Communicated research findings to stakeholders and presented recommendations to enhance customer service.
Experience Consultant
Samsung Ltd
04.2014 - 07.2014
- Provided information and guidance to customers on Samsung products and services
- Resolved customer issues, improved operations, and delivered exceptional customer service
- Prepared marketing trend reports for executive review.
Education
Master of Marketing Programme -
Arthur Lok Jack School of Business
CSEC Certificate - undefined
Andrews University / University of The Southern Caribbean
2014
Bachelor of Science - Behavioral Sciences
Bishop Anstey High School East & Trinity College East
2008
Skills
- Corporate communications
- Strong written and verbal communication
- Excellent interpersonal and listening skills
- Report and business writing
- Proficient in Microsoft Office 365
- Knowledge and skill with electronic document management systems
- Social media management
- Data entry
- Project management principles
Accomplishments
- Steering Committee Member
- U-Report / United Nations International Children's Emergency Fund (UNICEF) | May 2019 – May 2020 - Generated and collected questions/polls from the youth population on national concerns and issues
- Assisted in planning and developing youth empowerment program initiatives to increase youth engagement.
Timeline
Customer Support Agent
Unqueue Ltd
11.2021 - Current
Research Assistant
Market Facts
10.2019 - 05.2020
Community Outreach Programme Assistant
10.2017 - 10.2018
Administration/Research Assistant
University of Trinidad and Tobago, UTT
09.2015 - 09.2016
Field Researcher
Sacoda Serv Ltd
03.2015 - 06.2015
Experience Consultant
Samsung Ltd
04.2014 - 07.2014
Master of Marketing Programme -
Arthur Lok Jack School of Business
CSEC Certificate - undefined
Andrews University / University of The Southern Caribbean
Bachelor of Science - Behavioral Sciences
Bishop Anstey High School East & Trinity College East
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