Auron Roberts
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Aftersales Manager
LAFAST MOTORS LTD
09.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Parts Supervisor
LAFAST MOTORS LTD
09.2019 - 08.2022
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in BMW vehicles.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Parts Supervisor
RICHMOND MOTORS
05.2013 - 08.2019
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in BMW vehicles.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Ordered parts for customers, repair shops, and service departments for use in BMW Vehicles
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Automotive Parts Clerk
Richmond Motors
05.2011 - 05.2013
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Parts Warehouse Clerk
Diamond Motors
02.2008 - 05.2011
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and quarterly inventory.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Parts Warehouse Clerk
Diamond Motors
01.2001 - 01.2008
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Kept warehouse up to safety and health regulations at all times.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed cycle counts and quarterly inventory.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
CXC -
TRANQUILLITY SECONDARY SCHOOL
PORT-OF-SPAIN06.1999
Skills
- Customer Relationship Management
- Strategic Sales Planning
- Market Research Analysis
- Process Improvement
- Schedule Management
- Budget Management
- Revenue Forecasting
- Customer Service
- Decision-Making
- Team Leadership
Certification
ICT BMW/MINI Aftersales Manager
REFERENCES
Mr. Jason Jagdeo- BMW Country Brand & Sales Manager LAFAST Motors Ltd
Address: 47 Dundonald Street, Port-Of-Spain, Trinidad and Tobago, W.I.
Email:jason_jagdeo@lafastmotors.com Telephone: 1(868)-612-4269 ext 2110 Cell: 1(868)-680-4269
Mr. Neil Mohammed- Head of Claims COLFIRE
Address: Corner Duke & Abercromby Street,, Port-Of-Spain, Trinidad and Tobago, W.I.
Email: neilmohammed@colfire.com Telephone: 1(868)-800-2273 ext 2200 Cell: 1(868)-290-8890
Timeline
Aftersales Manager
LAFAST MOTORS LTD
09.2022 - Current
Parts Supervisor
LAFAST MOTORS LTD
09.2019 - 08.2022
Parts Supervisor
RICHMOND MOTORS
05.2013 - 08.2019
Automotive Parts Clerk
Richmond Motors
05.2011 - 05.2013
Parts Warehouse Clerk
Diamond Motors
02.2008 - 05.2011
Parts Warehouse Clerk
Diamond Motors
01.2001 - 01.2008
CXC -
TRANQUILLITY SECONDARY SCHOOL
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