Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
Accomplishments
Timeline
Generic

AVA SIMON EDWARDS

Malabar

Summary

Professional with over 15 years in general and operations management, specializing in team leadership and process optimization. Demonstrated ability to implement cost-effective strategies that enhance team performance and customer service. Expertise in strategic planning, staff development, and operational efficiency, resulting in improved workflows and reduced costs. Proven success in driving business performance through innovative problem-solving and effective leadership.

Overview

32
32
years of professional experience

Work History

Business Operations Manager

INDUSTRIAL DEVELOPMENT CENTER LIMITED
02.2021 - Current
  • Strategic Planning – developing and implementing operational strategies
  • Cost reduction initiatives and process optimizing
  • Communication
  • Customer Service Management
  • Performance monitoring
  • Budget management
  • Process improvement
  • Team Leadership
  • Project management
  • Compliance management

Business Operations Coordinator

MINISTRY OF SOCIAL DEVELOPMENT AND FAMILY SERVICES
10.2016 - 12.2019
  • Process improvement
  • Collaboration - Permanent Secretary’s Office and Executives
  • Performance monitoring
  • Project management
  • Event coordinator
  • Team leadership
  • Relationship management
  • Administrative management

Administrative Manager

MINISTRY OF SOCIAL DEVELOPMENT AND FAMILY SERVICES
11.2012 - 09.2016
  • Managed administrative portfolio
  • Planned, directed, and coordinated all support services.
  • Managed service delivery and operational level
  • Customer Service Management
  • Collaborated with other departments to optimize schedules for the success of special projects.
  • Budget management
  • Coordinated Stakeholder engagements

Administrative Manager

SEAFOOD INDUSTRY DEVELOPMENT COMPANY LTD. (SIDC)
02.2007 - 01.2012
  • Directed support services of the organization.
  • Human Resource Management
  • Procurement Management
  • Customer Service Management
  • Managed Administrative functions
  • Office Operations – efficient and effective Service delivery and Premium Client Care
  • Event Management
  • Asset Management
  • Compliance

Administrative Manager

LLOYD BEST INSTITUTE OF THE W.I CARIBBEAN NEWSROOM LTD
04.2004 - 06.2004
  • Managed office operations
  • Human Resource Management
  • Budget management
  • Communication
  • Event management
  • Premium Client Care Management

Administrative Officer

CCN TRINIDAD EXPRESS NEWSPAPERS
01.2001 - 01.2004
  • Office management
  • Event coordinator
  • Record keeping and data management
  • Monitored roster and attendance for 120 staff members of the editorial department.
  • Monitored and maintained office inventory
  • Established workflow process and implemented modifications to improve administrative operations
  • Coordinated annual budgets for domestic and international travel.

Executive Assistant to Editor – in – Chief

CCN TRINIDAD EXPRESS NEWSPAPERS
08.1999 - 04.2001
  • Administrative Management
  • Premium Customer Service Management
  • Budgeting
  • Planning
  • Event Management
  • Executive Management

Recovery Unit/ Credit Control

CCN TRINIDAD GALAXY CARIBBEAN DirecTV
01.1997 - 01.1999
  • Budgeting
  • Credit Control
  • Premium Customer Service Delivery

Lecture/ Administrative Assistant

THE BUSINESS DEVELOPMENT CENTER
01.1997 - 01.1998

Senior Loans Officer

COUNTY COUNCIL CREDIT UNION
01.1993 - 01.1994
  • Developed relationships with prospective borrowers through cold-calling activities and referrals from other sources.
  • Performed ongoing analysis of customer needs in order to develop tailored solutions that meet their objectives.

Education

MBA - Business Administration

UNIVERSITY OF BEDFORDSHIRE
England

Applied Science Degree - Culinary Management

TRINIDAD AND TOBAGO HOSPITALITY & TOURISM INSTITUTE

BA - Business Administration

University of

Diploma - Human Resource Management

INSTITUTE OF COMMERCIAL MANAGEMENT
London

certificate - Human Resource Management

UWI

certificate - Travel Agency Management, Airline Reservation (ticketing), Tourism Management

INSTITUTE OF MANAGEMENT & SOCIAL SCIENCES

A’ Level certificate - O’ Level

ST AUGUSTINE SENIOR COMPREHENSIVE

certificates - Ms. Word, Excel, Windows, Microsoft Office Suite, Effective Executive

BUSINESS TECHNOLOGY DEVELOPMENT CENTER

certificate - Customer Service Workshop

John & Associates

Skills

  • Culinary Management
  • Event management
  • Operations Management
  • Customer Satisfaction Enhancement
  • Procurement Management
  • Team building & Training
  • Customer Service Management
  • Human Resource Management
  • Administrative Management
  • Strategic Thinker
  • Leader
  • Problem Solver
  • Conflict & Complaint Resolution
  • Versatile
  • Strategy Implementation
  • Decision Making
  • Effective communication
  • Strategic Development
  • Soft Skills

Hobbies and Interests

  • Reading
  • Community work
  • Music
  • Group dynamic

References

  • Brigadier General Anthony Phillips Spencer, Director, Ministry of National Security, 868-000-000
  • Wayne Lincoln, Chief Executive Officer, Business Development Center, 868-789-0947

Affiliations

DELIVERANCE TEMPLE INTERNATIONAL

  • Head of the Hospitality Department
  • Executive Member, Special Events Committee

TEXTEL CREDIT UNION

  • Executive member Supervisory Committee

QUEENS ROYAL COLLEGE

  • Catering Services (2022 to Present)

ENVISION HEALTH AND WELLNESS (Maryland MD, Baltimore)

  • Consultancy (Event Coordinator & Premium Client Care Management

CAMP VICTORY LAKE (Poughkeepsie, New York)

  • Menu Planning and Kitchen Services for Events

3C HOSPITALITY & CATERING SERVICES (Port of Spain)

  • Catering Services

Accomplishments

    MINISTRY OF SOCIAL DEVELOPMENT AND FAMILY SERVICES

  • SECRETARIAT – NATIONAL STREET DWELLERS WORKING COMMITTEE
  • COORDINATOR – STAKEHOLDER ENGAGEMENTS (3)
  • SECRETARIAT - NATIONAL DEPORTEE TASK FORCE
  • COORDINATOR – STAKEHOLDER ENGAGEMENT (2)
  • EXECUTIVE MEMBER SOCIAL EVENTS COMMITTEE

    • SEAFOOD INDUSTRY DEVELOPMENT COMPANY LTD

  • CONTRIBUTOR & EDITOR OF (SIDC) SEAFOOD COOKBOOK
  • COORDINATOR STAKEHOLDER CONSULTATIONS (4)

Timeline

Business Operations Manager

INDUSTRIAL DEVELOPMENT CENTER LIMITED
02.2021 - Current

Business Operations Coordinator

MINISTRY OF SOCIAL DEVELOPMENT AND FAMILY SERVICES
10.2016 - 12.2019

Administrative Manager

MINISTRY OF SOCIAL DEVELOPMENT AND FAMILY SERVICES
11.2012 - 09.2016

Administrative Manager

SEAFOOD INDUSTRY DEVELOPMENT COMPANY LTD. (SIDC)
02.2007 - 01.2012

Administrative Manager

LLOYD BEST INSTITUTE OF THE W.I CARIBBEAN NEWSROOM LTD
04.2004 - 06.2004

Administrative Officer

CCN TRINIDAD EXPRESS NEWSPAPERS
01.2001 - 01.2004

Executive Assistant to Editor – in – Chief

CCN TRINIDAD EXPRESS NEWSPAPERS
08.1999 - 04.2001

Recovery Unit/ Credit Control

CCN TRINIDAD GALAXY CARIBBEAN DirecTV
01.1997 - 01.1999

Lecture/ Administrative Assistant

THE BUSINESS DEVELOPMENT CENTER
01.1997 - 01.1998

Senior Loans Officer

COUNTY COUNCIL CREDIT UNION
01.1993 - 01.1994

MBA - Business Administration

UNIVERSITY OF BEDFORDSHIRE

Applied Science Degree - Culinary Management

TRINIDAD AND TOBAGO HOSPITALITY & TOURISM INSTITUTE

BA - Business Administration

University of

Diploma - Human Resource Management

INSTITUTE OF COMMERCIAL MANAGEMENT

certificate - Human Resource Management

UWI

certificate - Travel Agency Management, Airline Reservation (ticketing), Tourism Management

INSTITUTE OF MANAGEMENT & SOCIAL SCIENCES

A’ Level certificate - O’ Level

ST AUGUSTINE SENIOR COMPREHENSIVE

certificates - Ms. Word, Excel, Windows, Microsoft Office Suite, Effective Executive

BUSINESS TECHNOLOGY DEVELOPMENT CENTER

certificate - Customer Service Workshop

John & Associates

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