Ave Phillip
Arima
Summary
Dynamic Produce Clerk with strong stock management and merchandising skills. Proven in helping customers and multitasking in physically demanding environments. Highly experienced in fact-paced settings. Versatile Sales Clerk focused on productivity and delivering first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Drives brand loyalty through congenial interactions and mutually beneficial outcomes.
Overview
5
5
years of professional experience
Work History
Sales Clerk
Pennywise Cosmetics
Arima
06.2023 - 01.2024
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Responded to customer questions about products and services.
Customer Service Representative
Nigel R Khan BookSellers
08.2022 - 05.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Clerk
K-Chang
02.2022 - 08.2022
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Customer Service Representative
IQor Trinidad
01.2021 - 01.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Sales Associate
Pennywise Cosmetics
Trincity
01.2019 - 12.2020
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
St Charles High School
08-2019
Arima Hindu School
01-2014
Skills
- Point of Sale Operations
- Wrapping Procedures
- Product Merchandising
- Suggestive Selling
- Merchandising Ability
- Cash Register Operation
- Complaint Resolution
- Data Entry
- Inbound and Outbound Calling
- Office Equipment Proficiency
References
- James Chuniesingh - Contact # (868) 305-9001
- Lalita Calliste Contact # (868) 484-1535
Timeline
Sales Clerk
Pennywise Cosmetics
06.2023 - 01.2024
Customer Service Representative
Nigel R Khan BookSellers
08.2022 - 05.2023
Sales Clerk
K-Chang
02.2022 - 08.2022
Customer Service Representative
IQor Trinidad
01.2021 - 01.2022
Sales Associate
Pennywise Cosmetics
01.2019 - 12.2020
St Charles High School
Arima Hindu School
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