Summary
Overview
Work History
Education
Skills
Timeline
Hobbies and Interests
Community Service
Training
Generic

AYANA CARRIE RODRIGUEZ

ARGYLE, TOBAGO

Summary

Dedicated educator and experienced professional with a strong foundation in business management and teaching, complemented by over 20 years of service in both the corporate and educational sectors. Proven leadership in classroom instruction, student development, and administrative support. Committed to fostering inclusive, high-performance school environments and community-focused education.

Overview

17
17
years of professional experience

Work History

Support Officer II Corporate Unit

Republic Bank Limited
02.2008 - 10.2009
  • Managed loan disbursements and customer delinquency follow-up.
  • ABM Custodian (2007–2008): Maintained ATM operations and internal account balancing.
  • Customer Service Representative (2005–2007): Managed front-line customer interactions and public relations.
  • Treasury Officer (2003–2006): Assisted supervisors in treasury functions and compliance tasks.
  • Customer Service Officer (2004–2005): Addressed customer queries and supervised safety deposit access.
  • Bank Card Custodian (2004): Issued ABM and credit cards; maintained security protocols.
  • Mail Clerk / Cashier / Counter Officer (1999–2003): Supported multiple departments; handled local and foreign transactions.
  • Youth Link Apprentice (1999–2000): Cross-trained across departments for full operational understanding.
  • Coordinated support initiatives to enhance operational efficiency across departments.
  • Streamlined communication processes, reducing response times to internal inquiries.
  • Mentored junior team members on best practices in customer service and problem resolution.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Served as a reliable point of contact between clients and specialized teams within the organization, streamlining communication pathways effectively.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.

Teacher III

Ministry Of Education
Tobago
10.2009 - Current
  • Developed engaging lesson plans aligning with curriculum standards.
  • Fostered a positive classroom environment promoting student participation.
  • Implemented assessment strategies to track student progress effectively.
  • Collaborated with colleagues to enhance instructional methods and materials.
  • Adapted teaching techniques to accommodate diverse learning styles.
  • Organized extracurricular activities to support student development outside the classroom.
  • Utilized educational technology tools to enhance learning experiences.
  • Communicated regularly with parents regarding student performance and behavior.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.

Head of Department- Mathematics, IT & Business

Ministry Of Education
Tobago
12.2021 - Current
  • Trained and mentored team members to enhance performance and productivity.
  • Facilitated communication between departments, promoting collaboration and efficiency in workflow processes.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Clinical Supervision & Walkthrough- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Management of the school (whole) on specific days- Optimized scheduling practices to ensure adequate staffing during times of required supervision and managing operation of the school.
  • Led a team of professionals to consistently achieve or exceed performance.
  • Organizing resources for departments -developed relationships with suppliers, ensuring teachers are sufficiently supplied with the resources they require.

Education

Diploma - Early Childhood Care and Education

University of The West Indies
TRINIDAD
06.2017

Postgraduate Diploma - Education (Business)

University of The West Indies (UWI)
TRINIDAD
06.2012

Bachelor of Arts with Honours - Business Management

Anglia Ruskin University (UK) – School of Accounting And Management (T&T)
06.2008

Certificate - Business Administration

University of The West Indies (UWI)
06.2005

Certificate - Mathematics for Social Sciences

University of The West Indies (UWI)
07.2003

Senior Comprehensive -

Signal Hill
06.1999

Junior Secondary School -

Scarborough
06.1996

CXC O-Level Passes - Mathematics, English, Biology, Physics, Social Studies, Principles of Business, Office Procedures

Primary School -

Roxborough Anglican
06.1993

Skills

  • Educational Leadership & Team Management
  • Curriculum Planning & Inclusive Education
  • Student Mentorship & Behavioural Support
  • Administrative & Operational Coordination
  • Conflict Resolution & Customer Service
  • Financial Services & Reporting
  • Public Speaking & Workshop Facilitation

Timeline

Head of Department- Mathematics, IT & Business

Ministry Of Education
12.2021 - Current

Teacher III

Ministry Of Education
10.2009 - Current

Support Officer II Corporate Unit

Republic Bank Limited
02.2008 - 10.2009

CXC O-Level Passes - Mathematics, English, Biology, Physics, Social Studies, Principles of Business, Office Procedures

Diploma - Early Childhood Care and Education

University of The West Indies

Postgraduate Diploma - Education (Business)

University of The West Indies (UWI)

Bachelor of Arts with Honours - Business Management

Anglia Ruskin University (UK) – School of Accounting And Management (T&T)

Certificate - Business Administration

University of The West Indies (UWI)

Certificate - Mathematics for Social Sciences

University of The West Indies (UWI)

Senior Comprehensive -

Signal Hill

Junior Secondary School -

Scarborough

Primary School -

Roxborough Anglican

Hobbies and Interests

Travelling and exploring diverse cultures, Reading and educational research, Future Academic Aspiration: Master's Degree in Educational Leadership

Community Service

Argyle Community’s Mural Project – CSASAP (Child Sexual Abuse Survivors’ Awareness/Prevention), Founder of Spinal Cord Injury and Nero Foundation- a non-profit organisation for persons and families who suffer from spinal and neuro disabilities, 

Training

  • TTUTA Preparation for Promotion Workshops – 2021, 2024
  • Division of Education Vacation Professional Development Training – 2024
  • Recalibrating School Leadership for a New Paradigm
  • Writing, Speaking and Presentation Competencies
  • Legal Issues in Education
  • Discipline and Violence: Police and the Law
  • Cultural Transformation & Entrepreneurship in Schools
  • Leveraging Middle Leadership for Learning – 2022
  • TechEd Teacher Training Workshop – 2013
  • Digital Literacy – NESC/Ministry of Education, 2010
  • Strategies for Instructing Pupils with Specific Learning Disabilities – 2016
  • Computer Literacy – Computer Institute and Research Centre, 1999

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AYANA CARRIE RODRIGUEZ