Ayanna King-Rogers

• Tracked outgoing and incoming money of Five 9's Solutions Ltd and assisted in quality control management duties.
• Completed various reports and analyzed each report to decide where improvements could be made.
• Served as liaison between certain departments to implement new improvement plans and changes.
• Analyzed operational performance to identify pain points and provide actionable solutions to management.
• Supported asset transfers, lender and equity requests, and audit inquiries.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Researched items at other locations to find products requested by shoppers.
• Attended conferences, vendor events and workshops to meet and network with potential new clients.
• Monitored multiple databases to keep track of all company inventory.
• Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

•Responded to customer requests via telephone and email.
•Supported Managing Director with daily operational functions
•Verified data integrity and accuracy.
•Analyzed departmental documents for appropriate distribution and filing.
•Entered details such as payments account information into the computer system.
•Liaised with clients to provide status updates on accounts and projects.
•Supported program operations by preparing and updating documents, reports, and spreadsheets.
•Answered and managed incoming and outgoing calls while recording accurate messages.
•Opened and properly distributed incoming mail. Corresponded with clients through email and telephone

•Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
•Placed orders for all office supplies.
•Reconciled account balances and financial documentation such as bank statements and cash receipts.
•Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies andreconciliations.
•Reduced overhead by taking on more responsibility for creative and administrative projects.
•Developed and cultivated lucrative relationships with both new and existing clients through effective communication

•Perform QA reviews of data entry resources work.
•Provided monthly ad-hoc reports to management to track budget and revenues and perform other duties that contribute to the growth of the company.
•Attend Tender openings and Pre- Bid meeting with prospective clients

• Operated a cash register for cash, check and credit card transactions with 99% accuracy.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
• Verified that all customers received receipts for their purchases.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Actively pursued personal learning and development opportunities.