Summary
Overview
Work History
Skills
Websites
Certification
Timeline
Generic

Ayanna Primus

Mt. Hope

Summary

Dynamic Account Manager with a proven track record at Cable & Wireless, adept in cultivating B2B relationships and driving revenue growth. Skilled in business development and CRM data management, I excel in converting leads and fostering cross-functional collaboration. Achieved significant market penetration through strategic sales initiatives and exceptional account management.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Account Manager B2B

Cable & Wireless
09.2024 - Current
  • Cultivated and managed key B2B client relationships, driving long-term partnerships and customer loyalty
  • Developed tailored solutions to meet the specific needs of business clients, enhancing overall service delivery
  • Collaborated with sales and marketing teams to create targeted campaigns, resulting in increased market penetration
  • Conducted regular account reviews and performance assessments to ensure client satisfaction and identify upselling opportunities
  • Monitored industry trends and competitor activities to proactively address client concerns and enhance service offerings

Business Executive

Amplia Communications
07.2023 - 08.2024
  • Proactively acquired new revenue and subscribers through strategic outreach
  • Identified and pursued sales opportunities via networking and social media
  • Managed a diverse client portfolio, effectively reducing churn and generating additional revenue
  • Consulted with clients to assess needs and recommend tailored value-added services
  • Prepared and managed business contracts, ensuring accurate documentation of customer orders
  • Collaborated with cross-functional teams to enhance revenue growth and meet strategic objectives
  • Developed and submitted RFPs for prospective clients, contributing to business development efforts

Field Sales Agent

Amplia Communications
08.2021 - 06.2023
  • Delivered exceptional pre-installation and post-sale support, enhancing customer satisfaction
  • Generated leads through door-to-door sales and promotional events, expanding customer base
  • Educated clients on Bsecure's offerings, services, and billing structures

Telesales Agent

Amplia Communications
01.2021 - 07.2021
  • Facilitated migration of TSTT Single Business Line customers, improving service delivery
  • Maintained accurate customer listings and reported daily activities

Collections Agent

Amplia Communications
08.2020 - 12.2020
  • Negotiated payment arrangements with customers regarding outstanding balances
  • Maintained organized electronic records for efficient follow-up

Direct Sales Agent - Secure Services

Amplia Communications
10.2018 - 08.2020
  • Promoted Amplia's security services through effective door-to-door sales techniques
  • Identified business opportunities and developed tailored sales strategies

Field Sales Agent (Residential Sales)

Massy Communications
03.2016 - 10.2018
  • Conducted comprehensive needs assessments during door-to-door sales
  • Promoted services at events, ensuring follow-up on customer inquiries

Service Operator (Blink Entertainment WTV)

Direc One
10.2015 - 01.2016
  • Managed scheduling and technician dispatch for installations and disconnections

Sales Solutions Specialist

Green Dot Limited
08.2014 - 05.2015
  • Maintained data in CRM systems to manage the sales opportunities funnel
  • Engaged in cold calling initiatives for TSTT Blink Entertainment

Field Sales Agent

Regency Recruitment & Resources Ltd
02.2012 - 02.2014
  • Promoted services through direct sales methods, achieving target outcomes
  • Updated customer data and followed up on outstanding payments

Skills

  • Account Management
  • Introduction to Cyber Security (Fortinet)
  • Sales strategy development
  • Business Development
  • CRM Data Management
  • Prospect Management
  • Introduction to Cyber Security (Cisco)
  • Account development
  • Converting leads
  • Lead prospecting
  • Acquiring new customers
  • Business negotiation
  • Revenue growth
  • Cross-functional collaboration
  • Collections expertise
  • Account management
  • Salesforce training

Certification

  • Fortinet Certified Fundamentals in Cybersecurity
  • Business Development Foundations
  • Career Essentials in Cybersecurity by Microsoft and LinkedIn
  • Solution Sales
  • Customer Success Management Fundamentals
  • Salesforce Essential Training
  • Business Etiquette: Phone, Email, and Text
  • Strategic Thinking
  • Zendesk Customer Service Professional Certificate
  • B2B Sales Foundations
  • Sales: Closing Strategies

Timeline

Account Manager B2B

Cable & Wireless
09.2024 - Current

Business Executive

Amplia Communications
07.2023 - 08.2024

Field Sales Agent

Amplia Communications
08.2021 - 06.2023

Telesales Agent

Amplia Communications
01.2021 - 07.2021

Collections Agent

Amplia Communications
08.2020 - 12.2020

Direct Sales Agent - Secure Services

Amplia Communications
10.2018 - 08.2020

Field Sales Agent (Residential Sales)

Massy Communications
03.2016 - 10.2018

Service Operator (Blink Entertainment WTV)

Direc One
10.2015 - 01.2016

Sales Solutions Specialist

Green Dot Limited
08.2014 - 05.2015

Field Sales Agent

Regency Recruitment & Resources Ltd
02.2012 - 02.2014
  • Fortinet Certified Fundamentals in Cybersecurity
  • Business Development Foundations
  • Career Essentials in Cybersecurity by Microsoft and LinkedIn
  • Solution Sales
  • Customer Success Management Fundamentals
  • Salesforce Essential Training
  • Business Etiquette: Phone, Email, and Text
  • Strategic Thinking
  • Zendesk Customer Service Professional Certificate
  • B2B Sales Foundations
  • Sales: Closing Strategies

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Ayanna Primus