Bheeshma Boodram
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Continuously exploring processes and initiatives to achieve operational improvement and efficiencies.
Overview
18
18
years of professional experience
Work History
Manager's Assistant - Credit Assessment
Republic Bank Limited - Loan Delivery Centre
04.2021 - 05.2024
- Make quality decisions/recommendations and draft responses on Commercial Credit Proposal/Letter Requests/Exceptions/Extension Reports/Personal Loans/Overdrafts/Credit Card/Residential Mortgage Loans/Drawings on Bridging Loans within authorized lending limits and in keeping with the Bank Policy Guidelines ensuring Risks Mitigated, additional information/clarification obtained, outstanding matters addressed as appropriate, justifiable reasons for declines
- To monitor the Approval Officers to ensure they provide good quality service (speed, accuracy, follow up, courtesy, professionalism and sharing knowledge with care & consideration)
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Branch Sales Manager (Ag.)
Republic Bank Limited
04.2024 - 04.2024
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Resolved customer complaints to maintain high level of satisfaction.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
Branch Sales Manager (Ag.)
Republic Bank Limited
04.2024 - 04.2024
Manager Adjudication (Ag.)
Republic Bank Bank-Loan Delivery Centre
01.2024 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
11.2023 - 12.2023
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
01.2023 - 06.2023
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
10.2022 - 12.2022
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
08.2022 - 08.2022
Credit Assessment Analyst II
Republic Bank Limited - Loan Delivery Centre
08.2019 - 03.2021
- Make quality decisions/recommendations and drafting of replies on Commercial Credit Proposals/Letter Requests/Exceptions/Extension Reports/Personal Loans/Overdrafts/Credit Cards/Residential Mortgage Loan applications for the Republic Bank Group within the delegated discretionary limits in keeping with the Bank Policy Guidelines ensuring Risks Mitigated, additional information/clarification obtained, outstanding matters addressed as appropriate, justifiable reasons for declines.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services
Mortgage Assessment Analyst
Republic Bank Limited - Loan Delivery Centre
10.2016 - 06.2019
- Assess Bridging Loans for construction of properties
- Assess Long Term Mortgage Loans
- Approve &/or recommend Bridging and Long Term Mortgage Loans for approval to management
- Conduct site visits to properties under construction which are financed by the bank to ascertain the level of works completed and make recommendations to management for disbursement of funds to continue works.
Customer Sales Officer
Republic Bank Limited
04.2013 - 09.2016
- Conduct interviews for Credit Facilities (loans, mortgages, credit cards, overdrafts, bonds deposit and investments account)
- Analyze, assess and recommend facility for approval to complete sale
- Analyze and interpret Personal Account Statistics
- Perfecting all documents and security items required for the sale
- Make accounts joint, changes signatures on accounts, change items of security
- Undertake marketing strategies both internally and externally to assist with meeting the Branch Sales Target / Individual Targets.
Clerical Assistant II-Sales/Overdrafts
Republic Bank Limited
08.2006 - 09.2012
- To ensure that customers are greeted promptly and are attended to in a timely manner
- Provide daily resolution to sales queries which include loan arrears, duplicated payments, waivers, release of security, payoffs, extra payments on loans etc
- Provide efficient support to Sales Officers through the completion of relevant documentation (security items, drafts, letters) and assist with disbursement of loans
- Action computer Loan Reports on a daily basis
- Interview and assess customers for new & renewal of Overdraft Facilities and complete A24b, Statement of Affairs, Income & Expenditure Statement
- Balance WIP and other GL accounts on a daily basis
- Assist with preparing correspondences/returns to Head Office
- Assist with marketing efforts both internally and externally.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
MBA - Finance
University of Bedfordshire
03.2020
Bachelor of Arts - Business Management
University of Sunderland
02.2016
Diploma - Level 6 - Business Management
The Associates of Business Executives (ABE)
Diploma - Level 5 - Business Management
The Associates of Business Executives (ABE)
Certificate - Project Management For Business Professionals
School of Business & Computer Science
Skills
- Professional with exceptional customer relationship skills
- Effective team player with strong interpersonal oral and written communication
- Self motivated and can work well in a high stress environment
- Complex Problem-Solving
- Goal-oriented mindset
- Analytical and Critical Thinker
- Strategic Planning
- Innovative Design Thinking
- Effective Leadership Abilities
Timeline
Branch Sales Manager (Ag.)
Republic Bank Limited
04.2024 - 04.2024
Branch Sales Manager (Ag.)
Republic Bank Limited
04.2024 - 04.2024
Manager Adjudication (Ag.)
Republic Bank Bank-Loan Delivery Centre
01.2024 - 02.2024
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
11.2023 - 12.2023
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
01.2023 - 06.2023
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
10.2022 - 12.2022
Manager Adjudication (Ag.)
Republic Bank Limited - Loan Delivery Centre
08.2022 - 08.2022
Manager's Assistant - Credit Assessment
Republic Bank Limited - Loan Delivery Centre
04.2021 - 05.2024
Credit Assessment Analyst II
Republic Bank Limited - Loan Delivery Centre
08.2019 - 03.2021
Mortgage Assessment Analyst
Republic Bank Limited - Loan Delivery Centre
10.2016 - 06.2019
Customer Sales Officer
Republic Bank Limited
04.2013 - 09.2016
Clerical Assistant II-Sales/Overdrafts
Republic Bank Limited
08.2006 - 09.2012
MBA - Finance
University of Bedfordshire
Bachelor of Arts - Business Management
University of Sunderland
Diploma - Level 6 - Business Management
The Associates of Business Executives (ABE)
Diploma - Level 5 - Business Management
The Associates of Business Executives (ABE)
Certificate - Project Management For Business Professionals
School of Business & Computer Science
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