Brandon Ramdhan

• Established and cultivated solid business relationships with new or existing customers.
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Researched competitors' activities and products to uncover new trends
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Reviewed customer service agreements for terms and conditions pricing and accuracy.
• Met with clients, delivering presentations and educating on product and service features and offerings.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Evaluated performance against goals and implemented appropriate development plans.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Managed sales cycle to maintain solid customer base.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Executed successful sales strategies to convert leads into customers.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
• Presented product concepts and offerings to meet client specifications and preferences.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Serviced accounts and proposed new products and services to maximize revenue.
• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Met and exceeded service level goals to achieve standards and expectations.
• Created and executed account strategies to translate organizational goals into client activities.
• Cold called, canvassed and obtained referrals to develop sales pipeline.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Prepared additional quotes for current clients to upsell products and services.
• Communicated between internal and external stakeholders, clients and vendors.
• Identified customer needs to achieve service levels that met and exceeded expectations.
• Collaborated with internal teams to develop account strategy.

• Managed technical integration, systems engineering program management, customer support and program management.
• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Liaised with assigned accounts to foster relationship development.
• Suggested ideas for product evolution and new product variants.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Developed and implemented pursuit plans for opportunities within assigned key accounts.
• Supported market research, metrics and requirements development and risk management.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Analyzed market trends, competitor performance and product strengths.
• Provided sales forecasts for product sales opportunities within assigned accounts.
• Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
• Provided input for overall bookings forecasts for assigned accounts.
• Captured opportunities for additional sales during project implementation and rollout with existing accounts.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
• Interacted with potential customers in the Food, Paper, Oil and Gas, Municipal & Educational industries, with a focus on winning all lab related and field testing business involving HACH.
• Underwent intensive HACH online training to become certified in diagnosing and repairing all HACH equipment.
• Developed various excel spreadsheets, which made otherwise manually inputted and calculated data, automated and provided trends and graphs.
• Provided 24/7 technical consultation for key clients.

Chosen as 1 out of 8 top university graduates to participate in a 2 year rotational training programme, where I rotated throughout the different departments of Abel Building Solutions and Bestcrete as follows:

Production (4 months)- Bestcrete
• Reviewed and modified all SOP’s for Columbia 1600 production plant.
• Developed daily plant downtime sheet.
• Reviewed and modified plant safety matrix.
• Member of Bestcrete’s Safety Committee.

Sales & Marketing (6 months)- Abel Building Solutions
• Responsible for sale of provisional (6 month or older) items. Sold over 400K in provisional items via a factory sale which I coordinated and supervised. This 400K represented a 50% increase in provisional sales over the entirety of 2015.
• Developed and oversaw SLA implementation between TOMCO and ABS for sale and warehousing of ABS products in Tobago.
• Developed and oversaw implementation of SOP for sales process from ordering to invoicing for MetPro division.

Human Resources (4 months)- Abel Building Solutions
• Updated HRIS database including missing documentation and appraisals for all employees.
• Updated Organisation Charts for all departments within ABS, Bestcrete and Abel Clay.
• Coordinated and ran ABS first ever fun and family day in August 2016. Was able to run event 20% under budget.

Finance (4 months)- Abel Building Solutions
• Actively involved in the 2017 budgeting plan, process and implementation.
• Performed day to day duties in the AP( Accounts Payable), AR (Accounts Receivable) and GL (General Ledger) arms of the finance department.

Warehousing (3 months)- Abel Building Solutions
• Performed weekly, monthly and quarterly stock checks for all AC units and spare parts.
• Responsible for revaluation and sale of low saleable spare parts as well as other provisional spare parts.

Purchasing (3 months)- Abel Building Solutions
• Generated an average of 20% savings for high volume purchase items.