Brandon Ramdhan

• Managed Local Sales for both Carib Glassworks Limited & ANSA Polymer. Drove sales up 45% in glass & 24% in polymer vs 2021.
• Established and cultivated solid business relationships with new or existing customers by means of daily customer calls, weekly visits, monthly customer reconciliations &quarterly business reviews
• Targeted and prospected for new business through telemarketing, individual creativity and innovation.
• Resolved customer issues quickly to close deals and boost client satisfaction. Maintained 36 hour resolution time vs target of 72 hours.
• Closed lucrative sales deals using strong negotiation and persuasion skills (e.g. Nestle Latin America shrink film).
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Evaluated performance against goals and implemented appropriate development plans.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Gained understanding of goals, objectives and processes to meet client business needs.
• Managed sales cycle to maintain solid customer base.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Executed successful sales strategies to convert leads into customers.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.
• Presented product concepts and offerings to meet client specifications and preferences.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Serviced accounts and proposed new products and services to maximize revenue.
• Cross-sold products and services to clients to secure additional business and grow revenue streams
• Met and exceeded service level goals to achieve standards and expectations.
• Created and executed account strategies to translate organizational goals into client activities.
• Cold called, canvassed and obtained referrals to develop sales pipeline. Performed 25 cold calls per week. This created $2M in sales between 2019-2021.
• Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
• Prepared additional quotes for current clients to upsell products and services.
• Communicated between internal and external stakeholders, clients and vendors.
• Identified customer needs to achieve service levels that met and exceeded expectations.
• Collaborated with internal teams to develop account strategy.

• Attained $300k in sales during first year of sales for HACH.
• Tendered for and won lucrative contracts from oil and gas & food & beverage companies within year one of operations.
• Managed technical integration, systems engineering program management, customer support and program management.
• Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
• Gained customer acceptance by demonstrating cost reductions and operations improvements.
• Suggested ideas for product evolution and new product variants.
• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Developed and implemented pursuit plans for opportunities within identified key accounts.
• Supported market research, metrics and requirements development and risk management.
• Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
• Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
• Analyzed market trends, competitor performance and product strengths.
• Provided sales forecasts for product sales opportunities within identified accounts.
• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Interacted with potential customers in Food, Paper, Oil and Gas, Municipal & Educational industries, with focus on winning all lab related and field testing business involving HACH.
• Underwent intensive HACH online training to become certified in diagnosing and repairing all HACH equipment.
• Developed various excel spreadsheets, which made otherwise manually inputted and calculated data, automated and provided trends and graphs.
• Provided 24/7 technical consultation for key clients.

Chosen as 1 out of 8 top university graduates to participate in 2 year rotational training program throughout different departments of Abel Building Solutions as follows:

Production (4 months):

• Reviewed and modified all standard operating procedures for Columbia 1600 production plant.
• Developed daily plant downtime sheet.
• Reviewed and modified plant safety matrix.

Sales & Marketing (6 months)- Abel Building Solutions:

• Responsible for sale of provisional (6 month or older) items. Coordinated & sold over 400K in provisional items via factory sale. This 400K represented 50% increase in provisional sales over entirety of 2015.
• Developed and oversaw SLA implementation between TOMCO and ABS for sale and warehousing of ABS products in Tobago.
• Developed and oversaw implementation of SOP for sales process from ordering to invoicing for MetPro division.

Human Resources (4 months)- Abel Building Solutions:

• Updated HRIS database including missing documentation and appraisals for all employees. Updated Organization Charts for all departments within ABS and Abel Clay.
• Coordinated and ran ABS first ever fun and family day in August 2016. Was able to run event 20% under budget.

Finance (4 months)- Abel Building Solutions:

• Actively involved in 2017 budgeting plan, process and implementation.
• Performed day to day duties in AP( Accounts Payable), AR (Accounts Receivable) and GL (General Ledger) arms of finance department.

Warehousing (3 months)- Abel Building Solutions:

• Performed weekly, monthly and quarterly stock checks for all AC units and spare parts.
• Responsible for revaluation and sale of low saleable spare parts as well as other provisional spare parts.

Purchasing (3 months)- Abel Building Solutions:

• Generated average of 20% savings for high volume purchase items.