Brett B. Tom Yew
St. Augustine
Summary
To marry knowledge gained through my experience and education with my desire to advance my career while providing value to Your Organization.
A people-oriented individual with a seventeen year background in Retail Banking. Managerial experience in the Hotel and Food and Beverage Industries gained from employment and training spanning one year.
Overview
22
22
years of professional experience
Work History
Operations Manager
ANSA Bank Ltd.
Port Of Spain
03.2024 - 03.2025
- Enhanced operational efficiency across multiple branches.
- Provided support and relief to branch managers, ensuring business continuity.
- Worked with senior management in the formation and adoption of policies and procedures.
- Maintained cordial and professional relationships with internal and external stakeholders.
- Represented the business by regularly meeting with the Project Team, which was directly overseeing the change of the core banking system.
Operations Manager Ag
ANSA Bank Ltd.
Port Of Spain
08.2021 - 02.2023
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Guided staff in operational tasks, offering support to ensure company success.
- Assessed employee development needs, and provided feedback on their progress through performance appraisals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with senior management team on long-term strategic planning initiatives for the organization.
Operations Supervisor
ANSA Bank Ltd.
Port Of Spain
01.2021 - 07.2021
- Responded to client concerns with quick and efficient solutions.
- Served as a mentor to junior staff members providing guidance on banking practices and procedures.
- Provided support for branch operations, including training staff on cash handling procedures.
- Forged relationships with customers in the retail banking sector.
- Ensured compliance with federal regulations governing banking activities.
- Conducted annual performance reviews for assigned personnel.
Manager in Training
TGIF Restaurants
Port of Spain
12.2017 - 04.2018
- Managed all aspects of restaurant operations in a casual dining environment such as food preparation, storage and front of the house operations such as service, bar operations and general property maintenance
Hotel Management Intern
Spice Island Beach Resort
06.2017 - 09.2017
- Maintained a professional attitude when dealing with guests, staff and management.
- Conducted daily inspections of guest rooms and public areas to ensure cleanliness and orderliness.
- Coordinated with other departments to ensure efficient functioning of the hotel operations.
- Observed and learned about the management of other departments, such as maintenance, and food and beverage.
- Received an offer of full-time employment halfway through the internship.
Customer Service Supervisor
Republic Bank Limited
05.2009 - 08.2015
- Supervised and authorized all foreign trade transactions such as international funds transfers and issuance of foreign currency drafts
- Monitored the level of customer service in the Branch and implemented measures to achieve and surpass targets set my management
- Received and resolved any customer complaints
- Directly supervised six staff members and provided feedback on their performance through periodic appraisals
- Maintained custody of all debit and credit cards, cheque books and the safety deposit vault
- Provided relief for senior supervisors both in the Sales Department and Service Department in excess of five occasions
Customer Sales Officer
Republic Bank Limited
07.2003 - 05.2009
- Interviewed and assessed customers who requested credit facilities such as loans, credit cards and mortgages
- Approved such facilities following the Bank's guidelines
- Marketed the Bank's products and services through telemarketing and direct marketing
- Planned and conducted presentations at external companies
- Provided relief for junior supervisor when required
Education
Bachelor of Science Degree - International Tourism Management
The University of the West Indies
12.2020
Applied Associate Degree - Hospitality Management
Trinidad and Tobago Hospitality Institute
08.2017
Certificate Diploma - Certified Financial Planning
Institute of Banking and Finance
Trinidad and Tobago08.2007
Seven passes - Grade 1's and 2's (including math and English)
Fatima College
01.1995
Skills
- Team building
- Retail operations management
- Staff development
- Collaborative Team Player
- Logical Reasoning Skills
- Effective Decision Making
- Attentive Listening Skills
- Performance appraisal
- Operational efficiency
- Customer relationship management
Languages
- Spanish, Basic conversational and intermediate written
- French, Basic conversational and intermediate written
Affiliations
- Executive member of the Pearl Gardens Community Association from 1999 to the present
- Treasurer of the Pearl Gardens Community Association from 2014 to the present
Accomplishments
- Best overall student - Trinidad and Tobago Hospitality Institute 2017
Timeline
Operations Manager
ANSA Bank Ltd.
03.2024 - 03.2025
Operations Manager Ag
ANSA Bank Ltd.
08.2021 - 02.2023
Operations Supervisor
ANSA Bank Ltd.
01.2021 - 07.2021
Manager in Training
TGIF Restaurants
12.2017 - 04.2018
Hotel Management Intern
Spice Island Beach Resort
06.2017 - 09.2017
Customer Service Supervisor
Republic Bank Limited
05.2009 - 08.2015
Customer Sales Officer
Republic Bank Limited
07.2003 - 05.2009
Bachelor of Science Degree - International Tourism Management
The University of the West Indies
Applied Associate Degree - Hospitality Management
Trinidad and Tobago Hospitality Institute
Certificate Diploma - Certified Financial Planning
Institute of Banking and Finance
Seven passes - Grade 1's and 2's (including math and English)
Fatima College
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