Bridget Lee
Lower Santa Cruz
Summary
Versatile and results-driven professional with over five years of experience in customer service, administrative support, and team coordination across hospitality, food service, and front desk operations. Skilled in managing client interactions, resolving issues efficiently, and maintaining high standards of professionalism. Adept at adapting to diverse work environments, and eager to contribute to dynamic teams in customer service, office administration, or client-facing roles.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
The Brix, Autograph Collection
01.2022 - Current
- Warmly greeted guests and provided a welcoming first point of contact
- Managed efficient check-in and check-out processes for all guests
- Assigned rooms and ensured reservation details were accurately recorded
- Created, modified, and confirmed guest reservations using the hotel’s system
- Resolved billing inquiries and ensured accurate charges for guest accounts
- Delivered exceptional customer service while addressing guest needs and concerns
Garde Manger/Commis
Aioli Restaurant
01.2019 - 06.2025
- Maintained food presentation quality while preparing cold dishes to meet standards.
- Operated efficiently in a high-demand kitchen environment to ensure timely service.
- Prepared diverse foods according to precise instructions and recipe specifications.
Server
Buzo Osteria
01.2019 - 01.2022
- Provided attentive service to guests, creating memorable dining experiences.
- Maintained high customer service standards in fast-paced environment.
- Served each guest courteously and efficiently to enhance satisfaction.
- Collaborated with restaurant staff to optimize operational efficiency.
Pastry Chef
B Sky Bakery
01.2019 - 06.2019
- Crafted diverse baked goods to enhance product offerings.
- Developed innovative desserts, revitalizing menu and increasing customer interest.
- Prepared doughs, fillings, and icings following established recipes for consistency.
Pastry Chef/Commis
CrewsInn
01.2018 - 01.2019
- Developed innovative recipes for pastries and desserts in collaboration with culinary team.
- Customized menu items for seasonal offerings and special events based on client requests.
- Utilized artistic skills to enhance presentation of cakes and pastries.
Education
Diploma - Culinary Arts
Trinidad and Tobago Hospitality and Tourism Institute
Chaguaramas, Trinidad and Tobago09.2018
Certified Guest Service Professional -
American Hotel & Lodging Association
Holy Name Convent
Port of Spain01-2017
Skills
- Customer service and guest relations
- Reservation and front desk systems
- Billing and payment processing
- Team collaboration
- Organizational skills
- Professional communication
- Conflict resolution
References
- Kenesha McCarter, 369-6981, The Brix
- Ronkeisha Birch, 737-1053, Buzo
- Debra Findlay, 330-6542, Buzo
Timeline
Front Desk Agent
The Brix, Autograph Collection
01.2022 - Current
Garde Manger/Commis
Aioli Restaurant
01.2019 - 06.2025
Server
Buzo Osteria
01.2019 - 01.2022
Pastry Chef
B Sky Bakery
01.2019 - 06.2019
Pastry Chef/Commis
CrewsInn
01.2018 - 01.2019
Diploma - Culinary Arts
Trinidad and Tobago Hospitality and Tourism Institute
Certified Guest Service Professional -
American Hotel & Lodging Association
Holy Name Convent
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