Summary
Overview
Work History
Education
Skills
Other Information
Summary Of Qualities
Other Qualifications
References
Hobbies and Interests
Timeline
Generic

Brigelle Gray - Seunarinesingh

1115 Sonny Ramadhin Avenue, Phase 1, La Horquetta

Summary

To effect the efficient functioning of any business environment by ensuring that the correct processes, procedures and working practices are applied and adhered to at all times, in order for the highest standards to be attained. To greater enforce my ability as a team player who’s committed to problem solving and continuous learning and improvement.

Overview

20
20
years of professional experience

Work History

Dispatcher II

foodDROP / Drop Caribbean Limited
10.2019 - 02.2024
  • Duties included: Answering customer, passenger, restaurant, driver calls / queries / complaints
  • Managing the Customer’s Support Chat when on shift
  • Being the middle man to assist with customer complaints and also with updating and following up with customers
  • Assigning drivers to customers’ order pick ups and delivery
  • Scheduling customers’ pick ups and drop off through company’s taxi app
  • Assigning drivers to customers’ pick up and delivery / drop off requests
  • Ensuring that all food orders and taxi pick ups and drop offs and carried out efficiently and timely
  • Ensuring that all food orders and taxi pick ups and deliver / drop offs are completed
  • Issuing of refunds, promo codes when needed
  • Ensuring that customers are completely satisfied
  • Ensuring that all end of shift procedures are done to provide an efficient and effective start for the next shift.

Dispatcher I

Drop Taxi Service
09.2016 - 02.2018
  • Duties included: Answering customer calls
  • Scheduling customer pick ups through company app
  • Assigning drivers to customer pick up locations and requests
  • Ensuring that pick ups and drop offs and carried out efficiently and timely
  • Ensuring that pick ups and drop offs are complete
  • Ensuring that customers are completely satisfied.

Administrative Assistant

Trinidad & Tobago Shuttle Services Ltd.
12.2012 - 09.2013
  • Duties included: Answering customer calls
  • Scheduling customer pick ups
  • Assigning drivers to customer pick up requests
  • Creating and updating drivers’ schedule
  • Responding to customer emails
  • Providing customers with quotes for services requested
  • Providing customers with invoices for services rendered
  • Scheduling appointments and meetings for manager
  • Liaising with clients to provide vital information
  • Prepare weekly reports of the above activities
  • Miscellaneous administrative duties as assigned.

Customer Service Representative / Cashier

Global Exchange (Trinidad)
01.2012 - 04.2012
  • Duties included: Foreign Currency Exchange Cashier
  • Balance currencies and coins in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Receive and pay out money after verifying that signatures are correct, that written and numerical amounts agree
  • Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
  • Greet customers warmly and carry out transactions efficiently and effectively to ensure customer satisfaction.

Substitute Teacher

Sangre Grande Secondary School
09.2009 - 06.2010
  • Duties included: Assisting students (Forms 1 – 3) with specific literacy skills
  • Assisting students (Forms 4 – 5) with S.B.A Assignments according to Ministry of Education guidelines
  • Assisting students (Forms 4 – 5) with C.X.C Examination Revision
  • Assisting with class library supervision
  • Recording students attendances and absenteeism (Rol call)
  • Preparing class work for the week, month, term
  • Preparing and supervising class exams
  • Preparing, distributing, collecting and correcting class assignments and projects
  • Assisting with revision and homework supervision through an After School Revision and Homework Class
  • Attending and giving reports to individual parents on specified Parents Day
  • Attending Staff Meetings, PTA Meetings.

Accounting Assistant 1

Airports Authority of Trinidad & Tobago
07.2008 - 02.2009
  • Duties included: Preparing simple reports to verify payments received and made
  • Preparing memos
  • Faxing
  • Photocopying
  • Manual and computerized filing
  • Maintaining filing system
  • Receiving and directing calls
  • Data Entry using Microsoft Excel and Microsoft Word
  • Tabulation of subsistence payments for overtime work.

Technical Help Desk Clerk

Airports Authority of Trinidad & Tobago
05.2004 - 06.2008
  • Duties included: Receiving clients trouble calls
  • Entering clients information and trouble call information using Microsoft Access
  • Directing information to relevant departments to resolve trouble calls
  • Retrieving feedback / updates about trouble calls from relevant departments and relaying feedback / updates to clients
  • Preparing reports for Departmental Managers at the end of every shift
  • Preparing Daily, Weekly and Monthly review by Departmental Managers.

Administrative Assistant

Unilever Limited
04.2004 - 09.2004
  • Duties included: Data Entry using Microsoft Excel & Microsoft Word
  • Photocopying
  • Manual Filing
  • Project Assistance using Microsoft Power Point
  • Receptionist Duties.

Education

Certificate of Higher Learning in Business Management (completed two (2) years of a three (3) year degree) -

School of Accounting & Management (SAMS)

Skills for the Automated Office Certificate -

YTEPP Vocational School (Maloney)

Ministry of Education (CXC) Repeaters -

Arima Senior Comprehensive Continuation Classes

Ministry of Education (CXC) Repeaters -

Arima Senior Comprehensive Continuation Classes

Ministry of Education (CXC) Repeaters -

Arima Career Institute

Ministry of Education (CXC) -

El Dorado Secondary School

01.2003

01.2003

01.2003

01.2001

01.2001

01.1998

01.1998

Skills

  • Telephone/Call Centre, Customer Service Skills
  • Team Management Skills
  • Leadership Skills
  • Email/Chat Support Skills
  • Verbal, Writing and Listening Skills
  • Good Analytical Skills

Other Information

  • Secondary School Substitute Teacher (Ministry of Education’s Substitute Teacher Management System)
  • Real Destin’E’s Remedial & Revision Program, #158 Amaryllis Crescent, La Horquetta - Primary and Secondary Remedial & Revision Teacher (July 2011 – present)
  • Subjects: Mathematics (C.X.C & Primary), English (C.X.C & Primary), Creative Writing (Primary), Remedial Mathematics & English, Principles of Accounts (Private Tutoring), Office Procedures (Private Tutoring)

Summary Of Qualities

  • Team Player
  • Fast Learner and able to meet deadlines
  • Supportive
  • Excellent time Management Skills
  • Punctual
  • Able to meet deadline
  • Can work with little or no supervision
  • Good Geographical Knowledge of Trinidad and Tobago
  • Class 3 Driver (15 years experience)
  • Access to own vehicle

Other Qualifications

  • Geriatric Nursing Level 1 – Certificate of Completion (Global Senior Care Institure)
  • Skills for the Automated Office Certificate (YTEPP)
  • Telephone Techniques and Etiquette Certificate (MK Careers)

References

Available upon request

Hobbies and Interests

Interacting with people.

Timeline

Dispatcher II

foodDROP / Drop Caribbean Limited
10.2019 - 02.2024

Dispatcher I

Drop Taxi Service
09.2016 - 02.2018

Administrative Assistant

Trinidad & Tobago Shuttle Services Ltd.
12.2012 - 09.2013

Customer Service Representative / Cashier

Global Exchange (Trinidad)
01.2012 - 04.2012

Substitute Teacher

Sangre Grande Secondary School
09.2009 - 06.2010

Accounting Assistant 1

Airports Authority of Trinidad & Tobago
07.2008 - 02.2009

Technical Help Desk Clerk

Airports Authority of Trinidad & Tobago
05.2004 - 06.2008

Administrative Assistant

Unilever Limited
04.2004 - 09.2004

Certificate of Higher Learning in Business Management (completed two (2) years of a three (3) year degree) -

School of Accounting & Management (SAMS)

Skills for the Automated Office Certificate -

YTEPP Vocational School (Maloney)

Ministry of Education (CXC) Repeaters -

Arima Senior Comprehensive Continuation Classes

Ministry of Education (CXC) Repeaters -

Arima Senior Comprehensive Continuation Classes

Ministry of Education (CXC) Repeaters -

Arima Career Institute

Ministry of Education (CXC) -

El Dorado Secondary School

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Brigelle Gray - Seunarinesingh