Brittany Gibbons
Port-of-Spain
Summary
I am Brittany Gibbons, a dedicated professional with a Bachelor's Degree in Psychology and diverse experience in child services, human resources, and customer service. I bring strong skills in data management, teamwork, and maintaining confidentiality, which are essential for supporting organizational objectives. My ability to coordinate tasks efficiently and facilitate effective communication makes me well-suited for a dynamic environment. I am committed to utilizing my skills and experience to drive positive outcomes and support the goals of a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Children's Services Trainee (OJT)
The Children's Authority of Trinidad and Tobago
11.2023 - Current
- Recorded essential information for reports and tracked client appointment schedules, ensuring accurate attendance documentation
- Acted as the primary contact for clients and handled incoming calls, offering administrative assistance for case files and court preparations
- Organized calendars and arranged appointments for Case Management Officers, clients, and stakeholders to enhance operational efficiency
- Coordinated with support services to facilitate timely referrals and access to vital resources for clients
- Aided in the coordination of services for children, working closely with external professionals to reduce trauma and improve experiences
- Managed the department data ensuring precise data entry and easy access for team members
- Assisted the Case Management Officer by accompanying drivers in transporting clients to medical assessments, school, and other essential services
- Accompanied children's services associates during field visits to collect data and prepared letters and reports to facilitate communication and documentation for court proceedings
- Prepared transport requests for drivers to assign transportation for clients to their appointments, placements, or reintegration with their families
- Conducted JIFF assessments on clients as mandated by the court, contributing to informed decision-making in case management
Human Resources Research Assistant
Port Authority of Trinidad and Tobago
08.2023 - 10.2023
- Filed and tagged employee sick leave and casual leave forms.
- Entered and recorded late minutes and attendance for all departments.
- Prepared punctuality and training letters for members of staff.
- Worked with the Industrial Relations Officer to prepare documents for the Estate Police Association.
- Assisted the Senior clerical officer with NIS contributions documents for staff.
Greeter
Unit Trust Corporation
Port-of-Spain
03.2022 - 10.2022
- Managed highly sensitive and confidential information about unit holders with discretion.
- Managed a busy customer service desk, processed a high volume of calls from potential clients, and transferred them to customer service representatives.
- Maintained the order of operations both quickly and efficiently when in a high volume and/or stressful environment.
- Expressed a positive attitude and provided informative assistance to each customer.
- Received and responded to customer complaints in a manner to ensure optimal customer satisfaction; directed complaints to supervisor as necessary.
- Provided information regarding financial planning and the various investment accounts at The Unit Trust Corporation.
- Logged in incoming mail and packages daily.
- Provided excellent customer service and assistance through personable interactions with customers.
Education
CERT.ADVANCED HUMAN RESOURCE MANAGEMENT - Human Resources Management
UWI Global Campus
01-2023
CERT.ADVANCED HUMAN RESOURCE MANAGEMENT - Human Resources Management
UWI Global Campus
01-2021
BSC - PSYCHOLOGY
The University of The West Indies ,Mona Campus
Kingston,Jamaica10-2021
Skills
- Adaptability
- Data Management
- Customer Relations
- Client Relations
- Attention to Detail
- Effective Team Collaboration
- Time Management
- Sensitive Data Management
- Proficient in Administrative Tasks
References
- Raqiya Alexis, Team Lead, Children's Authority of Trinidad and Tobago, 1-868-281-9676
- Brian Tangwell, Chief Executive Officer, TECU Credit Union, 1-868-775-2070
Timeline
Children's Services Trainee (OJT)
The Children's Authority of Trinidad and Tobago
11.2023 - Current
Human Resources Research Assistant
Port Authority of Trinidad and Tobago
08.2023 - 10.2023
Greeter
Unit Trust Corporation
03.2022 - 10.2022
CERT.ADVANCED HUMAN RESOURCE MANAGEMENT - Human Resources Management
UWI Global Campus
CERT.ADVANCED HUMAN RESOURCE MANAGEMENT - Human Resources Management
UWI Global Campus
BSC - PSYCHOLOGY
The University of The West Indies ,Mona Campus
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