Brittany Thomas
San Fernando
Summary
Dedicated customer service professional with extensive experience in enhancing customer satisfaction and operational efficiency. Proven ability to lead teams, effectively resolve conflicts, and mentor staff to achieve business goals. Seeking to contribute expertise in customer relations and team leadership to a dynamic organization.
Overview
22
22
years of professional experience
Work History
Dispenser/Supervisor
Courts Optical
01.2016 - Current
- Oversaw daily operations, enhancing customer service quality through effective team management.
- Trained and mentored staff, improving performance through regular evaluations and feedback.
- Handled customer complaints and resolved issues, fostering a positive customer experience.
- Coordinated staff shifts to optimize team productivity and service delivery. and manage time-off requests.
- Fulfilled customer orders to maintain efficient inventory management. and manage inventory of frames and lenses.
- Collaborate with optometrists to interpret prescriptions.
- Maintain accurate patient records and handle billing procedures.
Customer Service Representative
Courts Optical
03.2013 - 01.2016
- Answer customer inquiries via phone, email, and in-person.
- Assist customers in selecting frames and lenses that meet their needs.
- Resolved customer complaints or issues promptly, enhancing overall satisfaction.
- Provide information on eyewear products, services, and pricing.
- Educate customers on proper eyewear care and maintenance.
- Schedule appointments for eye exams and fittings.
- Processed sales transactions and handled payments accurately, contributing to efficient store operations.
- Collaborated with optical dispensers and optometrists to ensure seamless customer experience and service quality.
Customer Service Representative
SeeVu Emporium
09.2010 - 02.2013
- Greet and assist customers upon entry, enhancing their shopping experience.
- Answer customer inquiries via phone, email, and in-person.
- Address and resolve customer complaints promptly, improving customer satisfaction.
- Provide information on eyewear products, services, and pricing.
- Assist customers in selecting frames and lenses that meet their needs.
- Process sales transactions and handle payments accurately.
- Maintained customer records and updated information regularly.
- Collaborate with optical dispensers and optometrists to streamline service delivery.
Library Assistant
Naprima Boys College San Fernando
09.2008 - 09.2009
- Greet patrons and assist with inquiries regarding library services and resources.
- Support patrons in finding information and using library databases effectively.
- Guided patrons in effectively using computers, printers, and digital resources to enhance their library experience.
- Manage the check-out and check-in of library materials; handle renewals and fines.
- Conduct regular inventory assessments and assist with cataloging new items.
- Organized and facilitated library programs, workshops, and community events to engage patrons and promote library resources.
- Collaborated with librarians and staff to assess and enhance library services, improving overall patron satisfaction.
Customer Service Representative
Face Maker Photo Studio
12.2004 - 01.2005
- Greet customers and provide assistance in locating and selecting merchandise.
- Maintain a thorough understanding of products, promotions, and store policies to effectively address customer inquiries.
- Facilitated sales through effective upselling and cross-selling techniques, enhancing customer experience.
- Resolved customer concerns or complaints by providing solutions or escalating issues when necessary.
- Handle cash register operations, including processing transactions, refunds, and exchanges accurately.
- Work closely with team members to achieve sales goals and maintain a positive store environment.
- Ensure the store is clean, organized, and visually appealing to enhance the shopping experience.
- Assist in restocking shelves and maintaining inventory levels, including tracking merchandise arrivals and sales.
- Displayed products attractively to promote sales and enhance overall shopping experience.
Customer Service Representative
Exclusive Fashions
12.2006
- Greet customers and provide assistance in locating and selecting merchandise.
- Maintain a thorough understanding of products, promotions, and store policies to effectively address customer inquiries.
- Resolved customer concerns and complaints by providing effective solutions, improving overall satisfaction.
- Facilitated sales through upselling and cross-selling techniques to enhance customer experience.
- Handle cash register operations, including processing transactions, refunds, and exchanges accurately.
- Ensure the store is clean, organized, and visually appealing to enhance the shopping experience.
- Assist in restocking shelves and maintaining inventory levels, including tracking merchandise arrivals and sales.
- Displayed products attractively to promote sales and enhance visual merchandising.
- Work closely with team members to achieve sales goals and maintain a positive store environment.
Education
Harvard Business Impact
03-2026
Certificate - Supervisory Management
School of Business and Computer Science
12-2014
Caribbean Examination Council (CXC) -
St. Madeline Secondary School
Skills
- Customer service
- Team leadership
- Staff training
- Inventory management
- Problem resolution
- Sales support
Timeline
Dispenser/Supervisor
Courts Optical
01.2016 - Current
Customer Service Representative
Courts Optical
03.2013 - 01.2016
Customer Service Representative
SeeVu Emporium
09.2010 - 02.2013
Library Assistant
Naprima Boys College San Fernando
09.2008 - 09.2009
Customer Service Representative
Exclusive Fashions
12.2006
Customer Service Representative
Face Maker Photo Studio
12.2004 - 01.2005
Harvard Business Impact
Certificate - Supervisory Management
School of Business and Computer Science
Caribbean Examination Council (CXC) -
St. Madeline Secondary School