Summary
Work History
Education
Skills
extracurricular activities
References
Timeline
Generic

Brittney Ramsaroop

Diego Martin

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Work History

Receptionist

Curtis and Reshma Watches
  • Answer telephone, screen, and direct calls
  • Take and relay messages
  • Provide information to callers
  • Deal with queries from the public and customers
  • Provide general administrative and clerical support
  • Prepare correspondence and documents
  • Receive and sort mail and deliveries
  • Schedule appointments
  • Maintain appointment diary either manually and electronically
  • Monitor and maintain office equipment.

Swaha Media Limited
  • Social Media Management, Logs, Master Control, Camera Work, Voicing Ads

Customer Service Representative

West Shore Medical Limited
  • Greeting and welcoming customers when they come in, along with taking the necessary information needed from them
  • Handling customer queries
  • Answering external calls
  • Monitor and maintain office equipment
  • Creating invoices and billing for accident and emergency, sometimes ward bills as well when the billings department auditors aren’t present
  • Responsible for small float and receiving all payments for admissions, discharges etc
  • Also responsible for giving refunds when needed
  • Handling all insurance claims, filling out forms for either patients to claim back or putting together the necessary information needed to submit claims
  • Speaking directly with insurances to determine coverage, claim details, guarantee of payment etc.

Accounts Assistant & Administrator

HealthDirect Services Limited
  • Creating invoices on Sage for all doctors’ appointments / medical procedures performed
  • Receiving payment for all doctors’ appointments / medical procedures performed and recording it on Sage
  • Following up on outstanding payments from companies that use our services, receiving and recording those payments on Sage
  • Doing a balance sheet for all payments received and handing over to the senior accountant on a weekly basis
  • Making quotations and sending them via email or courier
  • Answering calls regarding payments, general accounts information for the company, making appointments or any other enquiry a patient or client may have, directing these calls to higher personnel if necessary
  • Scheduling In Clinic and At Home Doctors’ Visits, In Clinic and At Home Covid 19 testing, In Clinic and At Home Blood Draws daily
  • Managing the schedule of several doctors on the road for At Home visits, adding at home appointments to their schedule and keeping them updated
  • Ensuring our medical supply stock is always fully stocked and supplying these items to all our doctors and nurses for them to carry out their daily tasks
  • Ensuring that patient files are filed correctly and organized so it is easily accessible at any time.

Chief Administrative Officer / General Manager

  • Managing and supervising the day-to-day operations of the company
  • This includes overseeing the finance team and their tasks for the day, monitoring our 24-hour testing bay and all their activities throughout the day, and reporting back to the CEO
  • This would also consist of overseeing and approving the various social media posts that will be put on the company’s profile
  • Rostering doctors and nurses for 24-hour bay, On Site Appointments, clients’ schedules etc
  • Maintaining these schedules on a weekly and monthly basis, ensuring that employees are on time and meet their daily goals at each appointment / shift worked
  • Giving assistance in clinic operations for example putting patients’ files together, ensuring bloods are sent to test at lab and ensuring the blood results are received from lab in a timely manner, then overseeing results being sent for patient via emails and the doctor to review, to give patient, the next steps to take regarding any health concerns
  • Ensuring all PCR, Antigen and blood results are sent out daily and patients are contacted to be verbally informed and updated as well
  • Training all new staff in the administrative, financial, and clinical administration departments
  • Creating procedures and formulating improvements to ensure that all goals are met, and staff is fully trained to carry out these procedures
  • These procedures and improvements also ensure that all processes are carried out in the most efficient, smooth and professional manner
  • Overseeing the stock control and ensuring we have all medical equipment necessary to carry out daily tasks
  • To ensure this happens accurately I work closely with doctors and nurses to ensure we have all the necessities needed
  • Ensuring that machines for example ECG is working properly by scheduling engineers to from time to time check the machine
  • Ensuring that patient files are filed correctly and organized so it is easily accessible at any time
  • Attending meetings together with the CEO when partnering with other companies
  • Being the first point of contact with any partners or seniors for the company if the CEO is unavailable, or the second point of contact after the CEO hands over from a client.

Lecturer

Synergy Training Institute
  • Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
  • Promoted collaboration among students through group projects and presentations, fostering teamwork and communication skills.
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
  • Implemented differentiated instruction methods to address the unique needs of each learner, ensuring academic success for all students.
  • Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
  • Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Utilized distance learning technology to instruct students remotely.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Assessed students' progress and provided feedback to enhance learning.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Incorporated instructional technologies in course delivery for online instruction.
  • Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Taught diverse student population by employing various learning styles and abilities.
  • Contributed to planning appropriate and engaging lessons for distance learning applications.

Education

St. Theresa Girls’ R.C School

Bishop’s Centenary College

School of Business And Computer Science {SBCS}

SITAL College

Synergy Training Institute Ltd.

Skills

  • Customer Service
  • Accuracy
  • Integrity
  • Confidentiality
  • Team-player
  • Excellent Communication
  • Organization and Time Management
  • Team building
  • Remote Office Availability
  • Business Process Improvement
  • Forecasting and Planning
  • Staff Management

extracurricular activities

  • Participated in Junior Achievement Program based on the skills in the organization and management of a Junior Achievement Company where the responsibilities and rewards of freedom, initiative and enterprise were clearly demonstrated.
  • Participated in a Business Trade Fair at Bishop's Centenary College.
  • Participated in RBC Young Leaders for service to the national community in promoting Teamwork, Leadership and Community Spirit.
  • Participated and Completed the Guardian First Steps 2016 Program.
  • Volunteering at my local temple to assist with planning and arrangements for yearly celebrations.
  • Travelling to better understand other cultures & for pleasure.
  • Reading for personal growth & leisure.

References

References available upon request.

Timeline

Receptionist

Curtis and Reshma Watches

Swaha Media Limited

Customer Service Representative

West Shore Medical Limited

Accounts Assistant & Administrator

HealthDirect Services Limited

Chief Administrative Officer / General Manager

Lecturer

Synergy Training Institute

St. Theresa Girls’ R.C School

Bishop’s Centenary College

School of Business And Computer Science {SBCS}

SITAL College

Synergy Training Institute Ltd.

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Brittney Ramsaroop