Camille Mota
Curepe
Summary
To obtain a career opportunity to utilize expertise in customer service and office operations support. I have excellent skills in communication and problem-solving. A team player, a quick learner, and adapt quickly to new changes and I appreciate diversity and enjoy working in fast-paced environments to gain more experience, and I have an excellent reputation for resolving problems and improving customer satisfaction.
Overview
27
27
years of professional experience
Work History
Retail Store Associate
Digicel Of Trinidad and Tobago
Port of Spain
09.2020 - 10.2022
- Experience in software programs
- Monthly Sales Target
- Conversion of in-store transactions
- Processing payments, sim, and handset sales
- Resolving of customers' queries
- Complete all follow-ups on customers' pending requests
- Completion of NPS survey
- Completion of upgrades and downgrades for mobile services
Personal Assistant
Jet Express of Trinidad and Tobago
San Juan
01.2020 - 09.2020
- Quarterly payments of NIS, Health Surcharge, VAT, and PAYE
- Weekly Deposit
- Daily balancing of petty cash and Cash Sheet
- Process daily delivery sales received from the Courier
- Processing of Invoices via QuickBooks and receiving of payment
- Tracking of customers' packages via FedEx DHL, USPS, UPS, etc
- Registration of New customers through walk-ins, online, or emails
- Process Claims Forms for all the employees and submit them to the relevant Insurance Companies
- Filing of paperwork
- Logging of all incoming calls
- Answering telephone and directing to the relevant persons
Customer Services Representative/ Sales Support Co-Ordinator
Telecommunications Services of Trinidad and Tobago
Port of Spain
04.2004 - 12.2018
- Experience in software programs
- Programming and activation of cellular phones
- Demonstrating of cellular equipment to customers
- Attend to customers' queries and repair process
- Manage Vendors' Database to ensure all orders were raised promptly
- Perform standard office duties relating to Inventory, doing Purchase orders, and answering telephone calls and emails
- Obtain office supplies and prepared petty cash vouchers
- Prepare clock cards for members of staff
- Prepare daily sales trackers and monthly reports on their sales targets for the relevant vendors
- The use of the Peoplesoft HRIS system to input vacation leave, sick leave, and casual leave
- Manage vendor's documents for Fiber, WTTX, and Security Sales
- Preparing of conference room for training and provided training when necessary
Account Clerk
Inglefield Ogilvy and Mather Caribbean Limited
Port Of Spain
04.2002 - 05.2002
- Data Entry of MYOB Premier Accounting
- Preparation of cheque payments
- Received media promotions and input requests on computer systems
- General filing
Data Entry Clerk
Republic Bank Limited
Port of Spain
10.2001 - 12.2001
- Collated and entered data into the Credit card databases
Administrative Assistant/Sales Co-Ordinator/Accounting Assistant
GVI Sourcing Limited
San Juan
01.1999 - 01.2001
- Liaise with customers and suppliers on order of goods
- Preparing of packages and tracking shipments e.g
- Co-ordinating the distribution and delivery of goods to customers through all markets (including Export), always ensuring that they are delivered on time
- Ensure that the daily sales were accurately posted on the systems
- Responsible for assisting with the follow-up of sales and servicing GVI house customers
- Processing of Invoices and Delivery Notes for delivery to the customers
- Stocktaking of inventory via QuickBooks
- Issuing inventory to employees which is to be distributed to clients
- Prepare and distribute daily and weekly reports on GVI stock levels to the Sales Team and other relevant parties
- Maintain and update customers' database and executed clerical functions regarding customer information
General Administrative Assistant
Columbia Marketing and Contracting Company
Port Of Spain
01.1998 - 01.1999
- Follow-ups on quotations
- Typing of Quotations and Letters
- Maintain proper filing systems
- Typing of cheques
- Prepare Job Cards and product Requisitions
- Sent and received faxes and answered the telephone
- Ensure that the various locations signed all incoming timesheets
Junior Secretary
Young Women's Christian Association
Port of Spain
01.1996 - 01.1998
- Scheduling of Appointments
- Preparing Minutes of Meetings
- Bank Deposit
- Prepare Health Surcharge, NIS and PAYE
- Processing of Incoming and Outgoing Calls
- Preparing of Petty Cash - Office and Hostel
- Typing and answering of telephone calls
Education
CTS College of Business and Computer Sciences - Fundamental of Project Management
CTS College of Business And Computer Sciences
04.2025
DIPLOMA LEVEL 5 - Business Management And Human Resources
Schoo of Higher Education Limited
04.2024
Certificate of Completion - Principles of Procurement and Supply
CTS College of Business And Computer Sciences
01.2024
Diploma - Human Resource Management
School of Practical Accounting
St Augustine09.2020
Certificate - Airline Reservations, Travel Agency Operations
Sital College
Tacarigua07.2020
Certification of Distinction - Fundamental of Spanish
Sital College
Tacarigua07.2019
Certificate of Participation - Human Resource Management
Cipriani Labour College
Valsayn07.2019
Certification - Introduction To Sales And Marketing
UWI Open Campus
other07-2019
Certification of Participation - Supervisory Management
Gopee's British Courses
San Fernando01.2019
Skills
- Multi-tasking
- Data Management
- Team building
- Customer service
- Employee training
- Problem solving
- Effective communication
- Professional appearance
- Reliability and punctuality
- Product merchandising
- Customer assistance
- Organizational skills development
- Conflict resolution
References
- Alana Alexander, Senior Manager Product & Pricing, Telecommunication Services of Trinidad and Tobago, 686-6566
- Janet St Bernard Mitchell, Former TSTT Store Manager, Telecommunication Services of Trinidad and Tobago, 620-7849
- Sekou McGregor, Team Leader/Supervisor-Retail, Digicel Trinidad, 321-8715
- Patricia St Louis, Former Retail Sales and Operations Manager, Digicel Trinidad, Manager of Operations, iQor, 3730826
- Giselle Ottley, Area Manager, Cell 4 Less, 757-1577
- Naresha Ali, Senior Brand Manager, Unicomer, 688-3682
Activities
- Trinidad and Tobago Carifesta - one-time event
- Curepe Community Driving Force
- Curepe Fatima Charamastic Group
Timeline
Retail Store Associate
Digicel Of Trinidad and Tobago
09.2020 - 10.2022
Personal Assistant
Jet Express of Trinidad and Tobago
01.2020 - 09.2020
Customer Services Representative/ Sales Support Co-Ordinator
Telecommunications Services of Trinidad and Tobago
04.2004 - 12.2018
Account Clerk
Inglefield Ogilvy and Mather Caribbean Limited
04.2002 - 05.2002
Data Entry Clerk
Republic Bank Limited
10.2001 - 12.2001
Administrative Assistant/Sales Co-Ordinator/Accounting Assistant
GVI Sourcing Limited
01.1999 - 01.2001
General Administrative Assistant
Columbia Marketing and Contracting Company
01.1998 - 01.1999
Junior Secretary
Young Women's Christian Association
01.1996 - 01.1998
CTS College of Business and Computer Sciences - Fundamental of Project Management
CTS College of Business And Computer Sciences
DIPLOMA LEVEL 5 - Business Management And Human Resources
Schoo of Higher Education Limited
Certificate of Completion - Principles of Procurement and Supply
CTS College of Business And Computer Sciences
Diploma - Human Resource Management
School of Practical Accounting
Certificate - Airline Reservations, Travel Agency Operations
Sital College
Certification of Distinction - Fundamental of Spanish
Sital College
Certificate of Participation - Human Resource Management
Cipriani Labour College
Certification - Introduction To Sales And Marketing
UWI Open Campus
Certification of Participation - Supervisory Management
Gopee's British Courses
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