Candice Philip
Mon-Repos, San-Fernando
Summary
Forward, versatile Operations Team Lead successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. A reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
Work History
OPERATIONS TEAM LEAD
CLIMATE CONTROL LIMITED
Eastern Main Road, Laventille
05.2011 - Current
- Manage and supervise three (3) administrative staff and twenty-nine (29) technical staff.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Coaching, leading and motivating team players to meet and exceed organization expectations and maximize team productivity.
- Maintain and oversee maintenance of customer data schedules, registers and files.
- Project and maintain monthly departmental revenue and targets, in accordance with balancing revenue and cost to achieve highest possible profit.
- Harbour cross-department relationships with internal customers to continuously improve flow of department processes
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Monitored supply chain and managed logistics functions for company
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Encouraged and promoted ideas aligned to business needs and benefits
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Provided management with monthly projected revenue reports and technicians schedule register information through up-to-date daily logs and detailed production reports.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to achieve project goals on time and within budget constraints.
SECRETARY
ITZAWRAP TRINIDAD CO. LTD
05.2009 - 03.2011
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Preparing purchase orders, quotations, invoices, receipts, petty cash vouchers, and cheque vouchers using QuickBooks
- Sourcing of items to suit each client customize need
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Stock inventory, maintenance, and financial accounting
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Scheduled appointments and conducted follow-up calls to clients
- Provided clerical support to company employees by copying, faxing and filing documents
- Maintained office supplies inventory by checking stock and ordering new supplies
- Entered data into system and updated customer contacts with information to keep records current
- Handled daily scheduling tasks and provided administrative support for entire department
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
Counter Technician/ Customer Service
Anthony P Scott
Don Miguel Road Extension, San Juan
09.2005 - 11.2008
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Managed cash transactions for accurate accounting and minimized discrepancies.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Processed returns and exchanges swiftly, adhering to store policies while maintaining positive customer relationships.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Utilized strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
- Professionally answered telephones and responded to customer inquiries.
Education
Bachelor of Science - B.Sc-Business Management
UWI School of Business & Applied Studies (ROYTEC)
Associate of Science - Business Management
UWI School of Business & Applied Studies (ROYTEC)
Corporate One Business Management Solutions
School of Business & Computer Science LTD
School of Business & Computer Science LTD
School of Business and Computer Science Ltd
Skills
- Customer Relations Management
- Quality Control
- Operations Monitoring
- Planning and Coordinating
- Excellent Communication, Written and Behavioral
- Logistics Management
- Document Management-Data Entry
- Analytical and Critical Thinking
- Attention to Detail
- Computer Literate
- Organized and Time Management
- Teambuilding and Mentoring
- Self-Motivated
- PPE Compliance
- Employee Information Management
- Develop Policies, Procedures and Data Entry Tracking procedures
- Human Resources-Leave Management, Recruiting Management
- Training and Development of Team Members
- Dependable and Responsible
- Microsoft Dynamics-CRM
- ZOHO Cloud Software Suite-CRM
- Cross-functional Coordination
- Supply Chain Management
- Staff Training
- Change Management
- Management
- Customer Relationship Management
- Customer Relationship Development
- Delegation
- Employee Development
- Team Training
- Task Delegation
- Operations Management
- Conflict Resolution
- Budget Management
- Time Management
- Operational Excellence
- Task Prioritization
Timeline
OPERATIONS TEAM LEAD
CLIMATE CONTROL LIMITED
05.2011 - Current
SECRETARY
ITZAWRAP TRINIDAD CO. LTD
05.2009 - 03.2011
Counter Technician/ Customer Service
Anthony P Scott
09.2005 - 11.2008
Bachelor of Science - B.Sc-Business Management
UWI School of Business & Applied Studies (ROYTEC)
Associate of Science - Business Management
UWI School of Business & Applied Studies (ROYTEC)
Corporate One Business Management Solutions
School of Business & Computer Science LTD
School of Business & Computer Science LTD
School of Business and Computer Science Ltd