Candice R. Edwards
Arima
Summary
Experienced HR Professional with over twenty (20) years banking experience, including over seventeen (17) years extensive HR experience in Recruitment & Selection, Training & Development, Organizational Design & HR Analytics
Overview
21
21
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
Clerk Typist
First Citizens Bank Limited
07.2003
Human Resources Analyst – Operations
First Citizens Bank Limited
06.2020 - 09.2025
- Reviews and analyzes submissions received via the Job Description Made Simple (JDMS) portal, ensuring all pertinent data is inputted for job evaluations
- Prepares comparisons of current Job Descriptions to amended Job Descriptions submitted for evaluation, highlighting differences and making recommendations
- Handles the Job Evaluation process end to end for both Bargaining Unit and Managerial Committee meetings i.e facilitating sessions, applying points and completing all approval documentation for Management & Executive
- Responsible for developing and maintaining Job Evaluation Dashboard ensuring pertinent information is tracked and reported
- Assigns/selects competencies for positions and conducts sessions with Managers to validate same and subsequently publish roles in JDMS
- Maps appropriate competencies for positions and assign ratings, which supports the People & Culture Development Unit with career mapping and succession strategies
- Supports the Organizational Design/Redesign process by preparing a comparison of existing structures to amended/proposed structures submitted for approval, highlighting differences and making recommendations
- Analyzes Unit Managers Business Cases for Organizational Redesign, and prepares required Memos for approval with recommendations
- Responsible for the research, design, development and implementation of HR Policies and Procedures in keeping with HR best practices
- Audits the HRIS (Human Resource Information System) from a position management perspective ensuring accuracy and escalating where necessary
- Responsible for uploading position data into the Ingentis system to produce diagrammatical structures
- Assists in data gathering for job analysis and building job family database
- Responsible for completion of mandatory and periodic reports e.g. Balance Scorecard (BSC), Group Oversight Committee (GOC), Vacancy etc.
Human Resources Officer – Recruitment & Selection/Talent Management
First Citizens Bank Limited
08.2015 - 06.2020
- Ensures timely filling of vacancies to ensure optimum staffing levels are maintained such as conduct of competency based interviews, administration & facilitation of assessments etc.
- Reviews staff requisitions in conjunction with approved organizational charts to ensure validity of requests
- Develops effective recruitment strategies in collaboration with the Manager - R&S, and Line Manager to ensure the business needs are effectively addressed
- Reviews and analyses assessment centre and psychometric results within stipulated timeframes and prepares written recommendations to management on selected candidates for approval
- Completes Background checks and Credit Checks on employees escalating where necessary
- Facilitates and coordinates the on boarding process of new hires at the Bargaining unit and Managerial level
- Provides post interview coaching feedback to candidates, making recommendations for career development
- Prepares and disseminates advisories to the network on Recruitment and Selection related initiatives
- Collaborates on an on-going basis with the Managers in the network to address their Human Resources business needs
- Completes critical reports for the HR Committee/Board, and Weekly Reports
Human Resources Assistant – Recruitment & Selection/Talent Management
First Citizens Bank Limited
10.2014 - 07.2015
- Actively follows up with Line Managers for Staff Requisitions for Vacancies
- Prepares and sends advertisements internally & externally (via the network & Caribbean Jobs.com, Facebook & Linkden
- Collates and completes initial shortlist for Bargaining Units positions and submits to HRO for finalization
- Coordinates interview arrangements for Bargaining Unit Staff and Managers (interview panel selection, arranges accommodation, confirms candidate attendance
- Arranges and co-ordinates psychometric assessments
- Verifies documentation for all potential hires and ensures compliance with the required qualification
- Conducts Transunion Checks on all new hires
- Probes candidates & prepares file notes where they would have fallen short in psychometric assessments
- Completes Summary Sheets for selected bargaining Unit staff and Managers for HRO’s review and finalization
- Prepares all new hire orientation and ensures that all orientation documents are forwarded to the relevant parties for action
- Advises unsuccessful candidates of their status (via regrets)
- Responds to queries from staff and external candidates re:vacancies
- Collates information being submitted for the monthly Staff Status reports
- Assists the HRO with any other duties
Manager’s Assistant – Training & Development
First Citizens Bank Limited
03.2008 - 09.2014
- Assists in preparing training sessions for the Network ie liaising with Consultants, developing training content, dissemination of mails, invites, arranging lunch, parking etc
- Responsible for the staff Overseas Travel, ensuring funds are adequately disbursed, as well as completes all reconciliations upon their return
- Assists in the preparation of the annual Training Calender as well as conducting training needs analysis
- Assists in coordinating the Certificate for Financial Programs
- Drafts and types correspondence such as memos, letters, reports, proposals, and other documents emanating from the Unit as assigned by the Senior Manager - HR, including collating and circulating of related correspondence
- Files incoming correspondence, copies of outgoing correspondence, reports, file notes, and other documents while ensuring that the filing system, including personnel related files are properly maintained and secured
- Schedules appointments and meetings, compiling and generating reports and assisting with arrangements (including travel) for seminars and events while maintaining an effective B/F system for the appointments of the Senior Manger
- Collates items/packages on a timely basis for the Senior Manager’s attendance at Board/Committee meetings
- Records/transcribes minutes (including Shorthand where required) of Department /Manager’s meetings and any other meetings as requested, by the Senior Manager - HR and circulates as required
- Photocopies and scans documents as requested and transmits and retrieves messages via facsimile, email, etc.
Securities Clerk – Central Branch Support Unit
First Citizens Bank Limited
06.2007 - 02.2008
- Verifies the collateral sub-system on Profile and amends where necessary upon receipt of security items such as insurance policies, deeds, etc. to ensure the integrity of collateral information before filing
- Follows-up on the expiry dates and renewals for fire insurance under the Bank’s Group Plans (Residential & Commercial), Non-Group Plan (Individual Policies) and Motor Vehicle Insurance, and updates the system to minimize risk to the Group
- Follows-up on insurance renewal premiums paid by the Branches on behalf of customers under the Bank’s Group / Non-Group Plans for refunds of duplicate payments where necessary
- Liaises with Attorneys for preparation of Deeds of Release and the stamping of Life Insurance Release form upon loan repayment for onward submission to the Legal Department
- Liaises with Attorneys for preparation of various deeds (Deeds of Release / Partial Release / Variation / Substitution, etc.) for onward submission and execution by Legal Department as well as provides copies to customers where necessary
- Follows-up on invoices from Attorneys with respect to fees for preparation of Deeds of Releases, Mortgage Bill of Sale (MBS) and Chattel Mortgages
- Scans all security documents promptly on a daily basis and returns to the respective Securities Officer where applicable
- Prepares correspondence for dispatch on all outstanding securities (Mortgage Deeds/MBS/Insurance Policies, etc.), monitors and follows-up with Attorneys / Insurance Companies / Brokers where necessary
- Provides guidance to Branches with respect to the calculation of insurance premiums and completion of Insurance Proposal Form for processing property insurance premiums under the Bank’s Group Plan
Customer Service Representative, Card Issuing – Digital & Electronic Services Unit
First Citizens Bank Limited
06.2006 - 05.2007
- Prepares vouchers weekly upon receipt of invoices from Service Providers and Merchants (Travel Agencies, etc.) for the Unit and prepares payment (cheques, ACH, credit advices, etc.) upon approval by Management
- Handles all customer service queries from cardholders and the branches in relation to Visa Bonus Points, investigates and provides solutions or escalates to Supervisor/ Manager where necessary
- Receives redemption Visa summary daily from Merchants, verifies that certificates meet the requirements for reimbursement, updates Reward Management System (RMS) and excel spreadsheet where necessary for each certificate redeemed, as well as makes relevant payments (cheques, ACH, credit advices, etc.) to Merchants
- Re-issues / regenerates replacement certificates via RMS to customers in relation to amendments to customer information and damaged/non-receipt of original certificate as well as updates relevant registers (re-issuing/destruction), prepares supporting letter and forwards with certificates for approval by the Manager
- Posts all transactions (bill payments, merchants’ reimbursement, etc.) on the Profile system
- Receives and stores returned Bonus Points Certificates, updates destruction register and destroys certificates annually upon approval
- Engages in marketing of the Group’s products and services
Clerk Typist, Recruitment & Selection – Human Resources Department
First Citizens Bank Limited
01.2006 - 06.2006
- Types correspondence such as memos, letters, reports, proposals and other documents emanating from the Department as assigned by the Supervisor
- Collates and circulates correspondence including interview packages/documents
- Assists in providing information to line managers and staff on recruitment and staffing matters in accordance with policy and the provisions of the Collective Agreement
- Disseminates job advertisements within the Group in a timely manner as well as separations to the respective authorities as advised by the Supervisor
- Collates job applications for vacancies and updates the HRIS with relevant details before forwarding to the Supervisor
- Assists in reviewing and short-listing of candidates up to Grade 3 level based on requirements for review by the Supervisor
- Performs the role of authorized User to conduct on-line credit checks with the authorized Provider/s
- Arranges and schedules interviews as requested by the Supervisor
- Assist in scoring psychometric assessments by inputting data electronically, generating the related report and submitting to the Supervisor for review
- Inputs data on HRIS database to update employees’ records on all recruitment-related matters and prints for verification / authorization
- Verifies bills for payment upon receipt from various Providers and submits for approval before onward submission to Finance Department for processing as well as follows up to dispatch cheques in a timely manner
- Photocopies and scans documents as requested and transmits and retrieves messages via facsimile, email, etc.
- Assists in the design and development of administrative forms, as requested by the Supervisor/Manager, for approval by the relevant Management before dissemination to ICT for placement on Group’s intranet
- Maintains an effective and efficient B/F system to ensure follow-up on recruitment-related activities such as probationary reports, contract expiration/renewal, background and credit checks, etc.
Clerk Typist & Filing Clerk
First Citizens Bank Limited
07.2004 - 01.2006
Education
Masters - Human Resource Management
UWI, Arthur Lok Jack Graduate School of Business
Bachelor of Arts - Human Resource Management
School of Accounting & Management
Skills
- HR Knowledge
- Critical/Analytical Thinking
- Integrity
- Strong ethical behaviour
- Persuasiveness/Influencing Others
- Coaching & Developing others
- Flexibility/Adaptability to change
- Performance Driven
- Organizational Knowledge
- Credibility
- Global intelligence/global mindset
- Business Acumen
- Recruitment & Selection management
- Hay Methodology
- Competency Based Recruitment
- Deadline oriented
- Team Player
- Effective resolution skills
- Self-motivated
- Proactive
- Ability to thrive in a fast-paced environment
- Excellent Organizational skills
- Decision making
- Negotiation skills
- Empathetic skills
- Excellent interpersonal skills
- Strong communication skills
- Customer service skills
- Microsoft Office Suite
- HRIS
- People First Software System
Certification
- Labour Laws, Guide into Labour Laws in St. Lucia & Barbados, St. Lucia’s Workers Union
- Emotional Intelligence, School of Business & Computer Science
- Occupational Health & Safety, School of Business & Computer Science
Custom
- Masters in Human Resource Management, UWI, Arthur Lok Jack Graduate School of Business, 2012
- Bachelor of Arts in Human Resource Management, School of Accounting & Management, 2007
Timeline
Human Resources Analyst – Operations
First Citizens Bank Limited
06.2020 - 09.2025
Human Resources Officer – Recruitment & Selection/Talent Management
First Citizens Bank Limited
08.2015 - 06.2020
Human Resources Assistant – Recruitment & Selection/Talent Management
First Citizens Bank Limited
10.2014 - 07.2015
Manager’s Assistant – Training & Development
First Citizens Bank Limited
03.2008 - 09.2014
Securities Clerk – Central Branch Support Unit
First Citizens Bank Limited
06.2007 - 02.2008
Customer Service Representative, Card Issuing – Digital & Electronic Services Unit
First Citizens Bank Limited
06.2006 - 05.2007
Clerk Typist, Recruitment & Selection – Human Resources Department
First Citizens Bank Limited
01.2006 - 06.2006
Clerk Typist & Filing Clerk
First Citizens Bank Limited
07.2004 - 01.2006
Clerk Typist
First Citizens Bank Limited
07.2003
Bachelor of Arts - Human Resource Management
School of Accounting & Management
Masters - Human Resource Management
UWI, Arthur Lok Jack Graduate School of Business
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