Candice Soo Woo
Valencia
Summary
Dynamic Branch Manager with a proven track record at Eastern Credit Union, enhancing customer satisfaction through exceptional service and efficient operations management. Skilled in financial analysis and relationship management, I excel in coaching teams to exceed performance goals while maintaining regulatory compliance and a strong work ethic.
Overview
12
12
years of professional experience
Work History
Branch Manager (Ag)
Eastern Credit Union
06.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Secretary
Eastern Credit Union
05.2013 - 06.2020
- Enhanced office efficiency by streamlining processes and implementing new organizational systems.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained confidentiality of sensitive company information through proper document storage and disposal procedures.
- Maintained a professional and welcoming atmosphere within the branch office through diligent attention to detail, cleanliness, and overall organization.
Education
Ph.D. - Entrepreneurship And Commercial Studies
University of Trinidad And Tobago (UTT)
Tamana, Trinidad And Tobago01-2027
Certificate - The Bullet Proof Management Leadership Program
Crestcom International LLC
Port Of Spain, Trinidad And Tobago01-2022
Certificate - Development Educator
Caribbean Credit Union Development Edu. Program
Port Of Spain, Trinidad And Tobago01-2022
Certificate - Supervisory Management
School of Business And Computer Science
Champ Fleurs, Trinidad And Tobago 01-2021
Certificate - Fundamentals of AML& CTF
UWI School of Business And Applied Studies (ROYTEC
Port Of Spain, Trinidad And Tobago01-2021
MBA - Master of Business Administration
School of Business And Computer Science (SBCS)
Champ Fleurs, Trinidad And Tobago 01-2019
Certificate - Credit Union Management
Eastern Credit Union
St Joseph, Trinidad And Tobago 01-2018
BBA - Business Management
School of Business And Computer Science
Champ Fleurs, Trinidad And Tobago 01-2009
Associate of Applied Science - Management
COSTAATT
Port Of Spain, Trinidad And Tobago01-2007
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Excellent work ethic
- Verbal/written communication
- Strong team-builder
- Relationship management
- Staff development
- Regulatory compliance
- Event planning
- Financial analysis
Timeline
Branch Manager (Ag)
Eastern Credit Union
06.2021 - Current
Branch Secretary
Eastern Credit Union
05.2013 - 06.2020
Ph.D. - Entrepreneurship And Commercial Studies
University of Trinidad And Tobago (UTT)
Certificate - The Bullet Proof Management Leadership Program
Crestcom International LLC
Certificate - Development Educator
Caribbean Credit Union Development Edu. Program
Certificate - Supervisory Management
School of Business And Computer Science
Certificate - Fundamentals of AML& CTF
UWI School of Business And Applied Studies (ROYTEC
MBA - Master of Business Administration
School of Business And Computer Science (SBCS)
Certificate - Credit Union Management
Eastern Credit Union
BBA - Business Management
School of Business And Computer Science
Associate of Applied Science - Management
COSTAATT
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