Summary
Overview
Work History
Education
Skills
Accomplishments
Marital Status
Personal Information
References
Timeline
Hi, I’m

Carla Waldron-Williams

Executive Assistant
Port Of Spain
Carla Waldron-Williams

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. With a proven track record of maintaining efficient office operations, my expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes will prove to be very valuable assets to your organization. Bring a very resourceful and experienced individual, I offer my professional experience in customer service, travel coordination and file management. I am also a detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

13
years of professional experience
4
years of post-secondary education

Work History

The Hive Careers Limited / Ingenuity Technologies

Administrative Assistant
03.2024 - Current

Job overview

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained databases to track and record customer data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Developed strategies to streamline and improve office procedures.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted development and implementation of new administrative procedures.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Scheduled office meetings and client appointments for staff teams.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Organized and detail-oriented with a strong work ethic.

ERNST & YOUNG TRINIDAD AND TOBAGO

Executive Assistant
05.2023 - Current

Job overview

  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Answered high volume of phone calls and email inquiries.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Filed paperwork and organized computer-based information.
  • Developed and maintained automated alert systems for important deadlines.
  • Used advanced software to prepare documents, reports, and presentations.
  • Created and managed office systems to efficiently deal with documentation.
  • Took notes and dictation at meetings.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Updated and maintained confidential databases and records.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Wrote reports, executive summaries and newsletters.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Coordinated events and worked on ad hoc projects.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

BTMR SERVICES LIMITED

Administrative Assistant
01.2019 - 04.2023

Job overview

  • Managed department budgets and generated financial reports for management review.
  • Established administrative work procedures to track staff's daily tasks.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Drafted financial statements for all clients for Managing Partner's review and approval.
  • Produced finalized and approved financial statements for clients (printing, binding and preparing billing information, as per instructions from Management).
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

800STAR LIMITED

Helpline Coordinator
10.2014 - 01.2015

Job overview

TSUNAMI MARINE LIMITED

Receptionist & Office Assistant
06.2011 - 09.2011

Job overview

Education

St. Francois Girls' College
Belmont, Port Of Spain, Trinidad And Tobago

'O' LEVEL CXC CERTIFICATE
09.2004 - 05.2009

University Overview

Subjects: Mathematics, English Language, Principles of Business, Spanish, Information Technology

SCHOOL OF PRACTICAL ACCOUNTING

Certificate in Payroll Management - Distinction
10.2022 - 05.2022

University Overview

SCHOOL OF PRACTICAL ACCOUNTING

Certificate in Human Resource Management - Distinction
10.2022 - 05.2022

University Overview

Skills

SPECIALIZED AND PROFESSIONAL TRAINING - THE MuST (MultiSector Skills Training) PROGRAM FOR SIX (6) CONSECUTIVE MONTHS:

undefined

Accomplishments

Accomplishments
  • After School Training Programs
  • Junior Achievers
  • A two-week Internship at the First Citizens' Bank's Corporate Centre via the St. Francois Girls' College's On-The-Job-Training Program

Marital Status

Marital Status
Married

Personal Information

Personal Information
Date of Birth: 05/08/91

References

References
References are available upon request.

Timeline

Administrative Assistant
The Hive Careers Limited / Ingenuity Technologies
03.2024 - Current
Executive Assistant
ERNST & YOUNG TRINIDAD AND TOBAGO
05.2023 - Current
SCHOOL OF PRACTICAL ACCOUNTING
Certificate in Payroll Management - Distinction
10.2022 - 05.2022
SCHOOL OF PRACTICAL ACCOUNTING
Certificate in Human Resource Management - Distinction
10.2022 - 05.2022
Administrative Assistant
BTMR SERVICES LIMITED
01.2019 - 04.2023
Helpline Coordinator
800STAR LIMITED
10.2014 - 01.2015
Receptionist & Office Assistant
TSUNAMI MARINE LIMITED
06.2011 - 09.2011
St. Francois Girls' College
'O' LEVEL CXC CERTIFICATE
09.2004 - 05.2009

Similar Profiles

CREATE PROFILE
Carla Waldron-WilliamsExecutive Assistant