Carlos Newton
Santa Cruz
Summary
Results-oriented leader with 18 years of experience driving innovation in Caribbean markets. Expertise in establishing executive partnerships and expanding portfolios to enhance market presence. Led market-first deployments in Trinidad & Tobago, Antigua, and Anguilla's credit union sector while securing fintech partnerships. Managed P&L to optimize operations and ensure organizational success.
Overview
1
1
Certification
17
17
years of professional experience
Work History
MANAGER ACCOUNT MANAGEMENT
MASTERCARD
Eastern Caribbean
08.2025 - 06.2026
- Manage customer P&L, focusing on meeting key metrics (e.g., net revenue, volume, fees, services) and qualitative KPI (e.g., Voice of the Customer). Maintain dashboards, sales pipelines, and market intelligence to assist internal teams and Senior Management in decision-making.
- Expanded portfolio by growing existing products/services, winning over competition, and identifying new opportunities, enhancing customer engagement.
- Proactively manage customer economics and negotiate contracts, providing timely feedback to internal teams to address any issues or opportunities.
- Managed customer economics and negotiated contracts while providing timely feedback to internal teams to address issues and seize opportunities.
- Understand and assess specific market dynamics, key players, and activities to identify growth opportunities.
- Develop, manage, and reassess mid/long-term payment strategies for each customer.
- Expanded personal knowledge and expertise to equip customers with the latest insights on Mastercard’s position in the global payment space.
MANAGER, FINTECH SECTOR DEVELOPMENT
TRINIDAD AND TOBAGO INTERNATIONAL FINANCIAL CENTRE
Trinidad and Tobago
10.2023 - 08.2025
- Responsible for planning and implementing FinTech Products and Services within the public sector, in addition to developing strategies that aid in the development of the FinTech sector within the public sector and the broader payments ecosystem and the Region through initiatives of One FinTech Avenue, the region’s premier FinTech innovation center.
- Led cross-functional teams to enhance operational efficiency and process improvements.
- Developed strategic plans aligning financial services with market trends and client needs.
- Implemented robust compliance frameworks ensuring adherence to regulatory standards.
MANAGER, FINANCIAL SYSTEMS SERVICE DELIVERY
TRINIDAD AND TOBAGO INTERNATIONAL FINANCIAL CENTRE
Trinidad and Tobago
05.2021 - 10.2023
- Led development and implementation of digital financial systems and services, enhancing collection and reconciliation of government revenue across public sector and financial ecosystem of Trinidad and Tobago.
- Led financial reporting initiatives to enhance compliance with regulatory standards.
- Developed strategic partnerships to foster growth within the financial services sector.
- Oversaw team performance, providing mentorship and guidance to improve operational efficiency.
CHIEF OPERATIONS OFFICER
SUGAPAY TRINIDAD AND TOBAGO LTD
01.2018 - 04.2021
- Driving the internal strategies and leading operational and customer service functions, enhancing service delivery for Credit Unions and small financial Institutions across the Caribbean.
- Implemented innovative card networks and POS/ATM solutions, streamlining transaction processes.
- Led operational strategy to enhance efficiency across diverse business units.
- Streamlined supply chain processes, reducing lead times and improving product availability.
- Oversaw budget management, ensuring alignment with organizational goals and financial performance.
CHIEF OPERATIONS & SALES OFFICER
ISRAELITE CONNECTION LTD
01.2009 - 06.2016
- Directed sales operations to achieve ambitious revenue targets and optimise functions.
- Identified and pursued new sales opportunities, increasing market penetration.
- Identified and pursued new sales opportunities, significantly increasing market penetration.
- Maintained partnerships with key stakeholders to enhance collaboration and support business growth.
- Monitored market trends and competitor activities, adapting tactics to sustain competitive edge.
Education
Certificate - FinTech and Regulatory Innovation
University of Cambridge (via Emeritus)
United Kingdom01-2022
Certificate - Google Project Management
Coursera
USA01-2022
Masters - Business Administration
University of Bedfordshire
Luton, United Kingdom01-2019
Skills
- Business Relationship Management
- Financial systems management
- Stakeholder Management
- Payment systems management
- Strategic Management
- Operational strategy development
- Operational Strategy
- Team leadership
- Client Risk Assessment
- Financial analysis
- Client Relationship Development
- Account Strategy Development
- Account Growth Strategies
- Client Stakeholder Engagement
Certification
- FinTech and Regulatory Innovation
- 2022-12-01
- University of Cambridge / Emeritus
- Certificate in FinTech innovation
- Program Website
Timeline
MANAGER ACCOUNT MANAGEMENT
MASTERCARD
08.2025 - 06.2026
MANAGER, FINTECH SECTOR DEVELOPMENT
TRINIDAD AND TOBAGO INTERNATIONAL FINANCIAL CENTRE
10.2023 - 08.2025
MANAGER, FINANCIAL SYSTEMS SERVICE DELIVERY
TRINIDAD AND TOBAGO INTERNATIONAL FINANCIAL CENTRE
05.2021 - 10.2023
CHIEF OPERATIONS OFFICER
SUGAPAY TRINIDAD AND TOBAGO LTD
01.2018 - 04.2021
CHIEF OPERATIONS & SALES OFFICER
ISRAELITE CONNECTION LTD
01.2009 - 06.2016
Masters - Business Administration
University of Bedfordshire
Certificate - Google Project Management
Coursera
Certificate - FinTech and Regulatory Innovation
University of Cambridge (via Emeritus)