Carol Nimblett
Point Fortin
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
23
23
years of professional experience
Work History
Front End Supervisor
Massy Stores
Marabella
10.2010 - 08.2024
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Assisted management team in developing operational strategies that improved overall store performance.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Catering Manager
L.A Cafe
Manhattan
03.2001 - 08.2010
- Maintained accurate records of orders and deliveries for catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Education
High School Diploma -
Point Fortin Junior Secondary
Point FortinSome College (No Degree) -
Open Bible High School
San FernandoAutomotive Engineering Technology
Government Vocational Center
Point FortinGED -
Kingsborough Community College
New YorkAssociate of Applied Science - Nursing
Borough of Manhattan Community College
New YorkSkills
- Customer Service Management
- Upselling and cross-selling
- Customer Engagement
- Courteous demeanor
- Adaptive team player
- Professional telephone demeanor
- Positive and professional
Affiliations
- Urban Gardening
- Reading and Journaling
- Caring for my pets
Timeline
Front End Supervisor
Massy Stores
10.2010 - 08.2024
Catering Manager
L.A Cafe
03.2001 - 08.2010
High School Diploma -
Point Fortin Junior Secondary
Some College (No Degree) -
Open Bible High School
Automotive Engineering Technology
Government Vocational Center
GED -
Kingsborough Community College
Associate of Applied Science - Nursing
Borough of Manhattan Community College
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