Carressa Ruiz
Les Coteaux
Summary
Dynamic professional with a proven track record at RBC Royal Bank, excelling in customer service and relationship building. Recognized for exceeding sales targets and providing tailored financial solutions. Strong attention to detail and effective time management skills enhance operational efficiency and client satisfaction. Committed to fostering trust and engagement in every interaction.
Overview
8
8
years of professional experience
Work History
Cash Cage Associate
RBC Royal Bank
06.2025 - Current
- Meticulously count and verify cash, including currency, coins, and cheques, ensuring accuracy and compliance with banking standards.
- Assist in the management of branch cash and Automated Teller Machines, ensuring relevant measures are taken to minimize operational downtime.
- Maintaining accurate records of cash transactions is vital. I regularly reconcile accounts to ensure that all transactions are accounted for and discrepancies are promptly addressed.
- Prioritization of the safe handling and storage of cash, strictly adhering to security protocols to protect both the bank's assets and our clients' trust.
- Collaborated with team members to streamline communication processes and improve workflow efficiency.
Secretary, Board of Directors
Heritage Children's Center
09.2024 - 08.2025
- Managed office correspondence, ensuring timely communication across departments.
- Organized and scheduled meetings, optimizing executive time management and resource allocation.
- Assisted in preparing reports and presentations, supporting strategic decision-making processes.
- Oversaw inventory management of office supplies, ensuring cost-effective procurement practices.
- Maintained daily report documents, memos and invoices.
Financial Solutions Associate
RBC Royal Bank
02.2022 - 06.2025
- Provided professional financial advice to clients, recommending tailored products and services to meet their unique needs.
• Managed risk and compliance during transactions to ensure regulatory requirements were met.
• Supported new client acquisition through branch and community events, educating clients on digital applications for ease of use. - Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients as well as led internal projects to boost branch targets, specifically in lending and investments.
- Facilitated training for new employees, ensuring smooth onboarding process.
Human Resources Assistant
Tobago Agribusiness Development Company
09.2019 - 09.2021
- Coordinated recruitment processes, including job postings and candidate screenings.
- Assisted in onboarding new employees, ensuring compliance with company policies.
- Maintained employee records and updated HR databases for accuracy and efficiency.
- Supported performance management initiatives through scheduling evaluations and compiling feedback.
- Streamlined HR documentation processes to enhance overall workflow efficiency.
- Collaborated with team members on special projects to improve departmental operations.
- Acted in the capacity of Human Resources Manager during absences
Special Education Teacher
Heritage Children's Center
11.2018 - 08.2019
- Designed individualized education plans to meet diverse learning needs of students.
- Implemented behavior management strategies to enhance classroom environment and student engagement.
- Collaborated with multidisciplinary teams to assess student progress and adjust instructional methods.
- Conducted assessments to identify students' strengths and areas for improvement in learning.
Patient Care Assistant
Peace of Mind Residential and Aged Care Facility
07.2018 - 08.2018
- Assisted nursing staff in delivering patient care, ensuring comfort and safety.
- Monitored vital signs, reported changes to healthcare team promptly.
- Provided support with daily living activities, enhancing patient independence.
- Maintained cleanliness and organization of patient areas, promoting hygiene standards.
- Documented patient information accurately in electronic health records system.
Office Assistant
Alexander's Transport and Aggregate Services
11.2017 - 01.2018
- Managed office supplies inventory, ensuring availability and minimizing costs.
- Coordinated scheduling for meetings, optimizing time management for team members.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
Medical Administrative Assistant
Tobago Regional Health Authority
07.2017 - 08.2017
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Handled sensitive patient information with discretion, adhering to strict guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Education
Diploma - Human Resources Management
School of Practical Accounting
Chaguanas, Trinidad And Tobago07-2021
Certificate - Special Education
Synergy Training Institute
San Fernando, Trinidad And Tobago03-2025
Certificate - Early Childhood Care And Education
Synergy Training Institute
San Fernando, Trinidad And Tobago03-2025
Certificate - Learning Disabilities
Synergy Training Institute
San Fernando, Trinidad And Tobago03-2025
High School Diploma -
Bishop's High School
Scarborough, Trinidad And Tobago06-2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Relationship building
- Client engagement
- New hire training
- Product knowledge
Timeline
Cash Cage Associate
RBC Royal Bank
06.2025 - Current
Secretary, Board of Directors
Heritage Children's Center
09.2024 - 08.2025
Financial Solutions Associate
RBC Royal Bank
02.2022 - 06.2025
Human Resources Assistant
Tobago Agribusiness Development Company
09.2019 - 09.2021
Special Education Teacher
Heritage Children's Center
11.2018 - 08.2019
Patient Care Assistant
Peace of Mind Residential and Aged Care Facility
07.2018 - 08.2018
Office Assistant
Alexander's Transport and Aggregate Services
11.2017 - 01.2018
Medical Administrative Assistant
Tobago Regional Health Authority
07.2017 - 08.2017
Diploma - Human Resources Management
School of Practical Accounting
Certificate - Special Education
Synergy Training Institute
Certificate - Early Childhood Care And Education
Synergy Training Institute
Certificate - Learning Disabilities
Synergy Training Institute
High School Diploma -
Bishop's High School