Cassie Gajadhar
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
REPLENISHER/MERCHANDISER
WONDERFUL WORLD
C3 Center
09.2023 - 01.2024
- My role at wonderful world was to receive and stock items as needed in the store and assist customers when needed assistance.
- Provided feedback on product quality issues identified during the replenishing process, collaborating with suppliers to improve overall product offerings.
- Ensured accurate pricing and labeling of products, minimizing errors and ensuring a seamless shopping experience for customers.
- Supported storewide sales events and promotions by ensuring adequate stock levels of promotional items and timely replenishment of sold-out products.
- Cleaned and organized sales and stock areas.
- Put away received merchandise in designated location.
Cashier/Merchandiser Coordinator
Bellgar Enterprise Ltd.
Santa Flora
08.2020 - 05.2023
- My role at Bellgar was both cashier and merchandiser
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Mario's Pizzeria Ltd.
Trincity
03.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Waitress/Server
Buffet King
Chaguanas
09.2017 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Customer service representative -
CRYSTAL GEMS INSTITUTE
San Fernando, Trinidad And Tobago2018
High school diploma -
Palo Seco Secondary
2017
Computer Literacy [ Basic & Advance 2010] -
ONLINE DATABASE COURSES
2010
Computer Literacy [ basic & Advance 2009] -
ONLINE DATABASE COURSES
2009
Skills
- Call center operations
- Problem solving abilities
- High energy attitude
- Retail sales customer service
- Clerical support
- Adaptive team player
- Customer relations
- In store support
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Access
- Languages
- Merchandise Handling
- Order Taking
- Cleanliness
- Service Quality
Languages
English
Spanish
References
- Roseanne Alexander, Head Merchandiser (Wonderful World), 3094184
- Celine Salickram, Certified Aesthetician, 7428566
Timeline
REPLENISHER/MERCHANDISER
WONDERFUL WORLD
09.2023 - 01.2024
Cashier/Merchandiser Coordinator
Bellgar Enterprise Ltd.
08.2020 - 05.2023
Customer Service Representative
Mario's Pizzeria Ltd.
03.2019 - 02.2020
Waitress/Server
Buffet King
09.2017 - 12.2018
Customer service representative -
CRYSTAL GEMS INSTITUTE
High school diploma -
Palo Seco Secondary
Computer Literacy [ Basic & Advance 2010] -
ONLINE DATABASE COURSES
Computer Literacy [ basic & Advance 2009] -
ONLINE DATABASE COURSES