Catherine Willoughby
Houston ,Houston
Summary
Experienced travel coordinator with a strong background in itinerary creation, accommodation arrangement, and ticket sales reporting. Proficient in using Sabre and other ticket selling systems, with extensive knowledge of fares and ticketing processes. Demonstrates exceptional customer service excellence, stress resilience, and time efficiency. Adept at social media management and platform proficiency to enhance customer engagement. Committed to delivering seamless leisure travel experiences while maintaining a positive attitude and ensuring efficient payment processing.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Willoughby's Travel Service
San Fernando
06.2005 - Current
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used destination knowledge to enhance customer trips with local recommendations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied positive customer service approach to increase satisfaction levels.
- Create Vacation packages for Corporate/Leisure clients since 2005
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Conducted calls professionally and politely to maintain excellent service standards.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Managed client complaints professionally, restoring trust and confidence.
- Verified customer passports and documentation to travel.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Advised customers on specific visa and passport requirements.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Determined exact customer requirements and recommended destinations to suit.
- Trained and mentored junior consultants in customer service best practices.
- Delivered high-quality results within budget and timeframe targets.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Negotiated corporate reservation rates to meet client budget requirements.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Advised customers on visas and travel safety.
- Recorded accurate passenger information to eliminate ticketing errors.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Education
High School Diploma - Business
St. Dominic's Convent
Port Of Spain05.2005
Skills
- Itinerary creation
- Sabre
- Fares and ticketing processes
- Ticket selling system
- Customer Service
- Leisure travel
- Positive attitude
- Time efficiency
- Customer service excellence
- Ticket issuing and pricing
- Payment Processing
Affiliations
- swimming/cooking/singing
Certification
Certification from B.W.I.A for completing the ticketing process.
Timeline
Manager
Willoughby's Travel Service
06.2005 - Current
High School Diploma - Business
St. Dominic's Convent
Certification from B.W.I.A for completing the ticketing process.
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