Caylee Dolabaille
Summary
Detail-oriented administrative specialist with a solid background in administration and customer service. Demonstrates effective communication, self-motivation, and time management to streamline operations and support clients in achieving their goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Driasi
08.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in company systems for tracking purposes.
- Maintained accurate records of customer conversations and transactions.
- Educated customers on company policies and procedures effectively.
Health Administration
Specialist Insurance Brokers Limited
01.2024 - 09.2025
- Assisting clients with their applications, screening, storing and filing updated folders electronically to follow-up on completed applications.
- Fulfillment of incoming and outgoing calls to resolve any queries with clients.
Customer Service Representative
IQOR
06.2021 - 09.2025
- Supporting clients through effective communication in incoming and outgoing calls to maximize upselling and cross-selling opportunities for services and products.
Customer Service Ambassador
ABC Distributions
01.2024 - 01.2025
- Assisting clients to find the suitable products and placing orders online using Inventory technological tools.
Clerk/Data Entry Clerk/Receptionist/Research Assistant
Ministry of Education
01.2019 - 01.2021
- Receiving calls, setting appointments, creating memorandums for meetings, data entering through Microsoft, Excel and Pivot tabling, PowerPoint.
- Completing printing, copying, scanning documents.
- Sending and receiving emails and following up with inquiries.
Store Manager
Cascade Mart
11.2015 - 02.2016
- Operated cash handling software to manage transactions efficiently.
- Supervised business grounds to maintain a professional environment.
- Purchased and received goods to ensure adequate inventory levels.
- Merchandised products to enhance customer engagement and sales.
- Handled consumer calls to address inquiries and resolve issues promptly.
- Managed daily operations to ensure smooth business functioning.
- Recorded sales paperwork and float for accurate financial tracking.
- Ensured customer satisfaction through proactive assistance and attentive service.
Assistant Manager and Customer Service Associate
Converse Store
01.2013 - 01.2015
- Operating cashing software, supervising the business grounds, receiving and purchasing goods
- Merchandising products to customers, receiving calls from consumers, managing the business daily operations to ensure everything runs smoothly, recording paperwork of Sales, and float.
Administrative Clerk/Data Entry Clerk
Ministry of Health
01.2012 - 08.2012
- Received and documented client calls, ensuring accurate complaint filing and data entry.
- Managed correspondence by sending and receiving faxes promptly.
- Utilized Microsoft products for efficient electronic and manual data recording.
Purchasing/Sales Clerk
Juteram’s Auto Supply
01.2011 - 08.2012
- Monitored stock levels daily to ensure timely restocking.
- Liaised with suppliers to place orders efficiently.
- Received products from suppliers and assisted customers with their orders.
Education
High School Diploma -
Diego Martin Central Secondary School
07-2011
Associate’s degree - Business Administration
University of The People
01.2024
Certificate - Marketing
University of The People
01.2024
Skills
- Collaboration and teamwork
- Self-motivation
- Effective communication
- Interpersonal skills
- Customer service orientation
- Problem solving
- Time management
- Organizational skills
- Prioritization
- Multitasking
- Leadership
- Work ethic
- Innovation
- Attention to detail
Timeline
Customer Service Representative
Driasi
08.2025 - Current
Health Administration
Specialist Insurance Brokers Limited
01.2024 - 09.2025
Customer Service Ambassador
ABC Distributions
01.2024 - 01.2025
Customer Service Representative
IQOR
06.2021 - 09.2025
Clerk/Data Entry Clerk/Receptionist/Research Assistant
Ministry of Education
01.2019 - 01.2021
Store Manager
Cascade Mart
11.2015 - 02.2016
Assistant Manager and Customer Service Associate
Converse Store
01.2013 - 01.2015
Administrative Clerk/Data Entry Clerk
Ministry of Health
01.2012 - 08.2012
Purchasing/Sales Clerk
Juteram’s Auto Supply
01.2011 - 08.2012
High School Diploma -
Diego Martin Central Secondary School
Associate’s degree - Business Administration
University of The People
Certificate - Marketing
University of The People
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