Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Marshall

Barataria

Summary

Experienced and dependable customer service professional with over 19 years in a high-volume telecommunications environment. Skilled in handling service inquiries, processing requests, managing correspondence, and providing timely and accurate solutions. Seeking to leverage my communication skills and client-focused mindset as a Customer Service Officer within the banking industry.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Telecommunications Services of Trinidad & Tobago
06.1999 - 11.2018
  • Handled customer service requests and feedback with 98% accuracy within two business days.
  • Processed executive-level service requests and phone-in credit card payment authorization forms within 24 hours.
  • Prepared and issued service orders with a 99% accuracy rate to support efficient service delivery.
  • Generated written responses to customer correspondence within one business day, ensuring clarity and professionalism.
  • Maintained organized records and supported interdepartmental communication to resolve customer concerns promptly.

Education

Caribbean Secondary Education Certificate - English A & B, Mathematics, Spanish, Biology, Chemistry, Social Studies

St. Francois Girls' College
Trinidad
1995

Skills

  • Customer Relationship Management
  • Call Handling & Issue Resolution
  • Document Preparation & Record Keeping
  • Written & Verbal Communication
  • Service Order Processing
  • Data Entry & Accuracy

Timeline

Customer Service Representative

Telecommunications Services of Trinidad & Tobago
06.1999 - 11.2018

Caribbean Secondary Education Certificate - English A & B, Mathematics, Spanish, Biology, Chemistry, Social Studies

St. Francois Girls' College
Celeste Marshall