Celeste Williams
La Romaine
Summary
Ambitious and enthusiastic leader with a strong attention to detail and proficiency in Microsoft Office. Experienced in working effectively in fast-paced environments, I am dedicated to making a positive commercial impact and enhancing business performance. Possessing excellent communication and problem-solving skills, excelling in time management, multitasking and meeting client needs. With a commitment to quality and a strong work ethic, I am a quick learner and a dependable team player with a focus on professionalism and organizational effectiveness.
Overview
6
6
years of professional experience
Work History
Secretary
Michael Brown Construction Company
- Managed a team of 35 people from various backgrounds
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments (typing, preparing and collating reports filing)
- Organizing and servicing meetings (producing agendas and taking minutes)
- Managing databases
- Prioritizing workloads
- Implementing new procedures and administrative systems
- Liaising with relevant organizations and clients
- Coordinating mail-shots and similar publicity tasks
- Logging or processing bills or expenses
- Acting as a receptionist and/or meeting and greeting clients.
Clerical /Administrative / Operations Assistant
Ministry Of Sport And Community Development
06.2023 - Current
- Correspondence management: Demonstrated ability to handle incoming and outgoing communications, including emails, phone calls, and mail. Proficient in drafting and proofreading documents.
- Scheduling and organization: Proven track record in scheduling appointments, meetings, and travel arrangements. Proficient in maintaining calendars and coordinating logistics for events.
- Data entry and record keeping: Strong skills in accurately inputting data, updating records, and maintaining databases and filing systems.
- Office management: Experienced in general office tasks, such as ordering supplies, managing inventory, and ensuring the smooth operation of office equipment.
- Support provision: Demonstrated ability to provide support to team members or executives, including preparing reports, conducting research, and assisting with projects.
- Customer service: Skilled in interacting with clients, customers, or visitors, providing assistance, answering inquiries, and ensuring a positive experience.
- Confidentiality and discretion: Proven ability to handle sensitive information with confidentiality and exercise discretion in all tasks.
Administrative Manager
Stephys Delights
02.2018 - 05.2024
- Manage office supplies stock and place orders
- Prepare regular reports on expenses and office budgets
- Maintain and update company databases
- Organize filing systems for important and confidential company documents
- Answer queries by employees and clients
- Update office policies as needed
- Maintain a company calendar and schedule appointments
- Book meeting rooms as required
- Distribute and store correspondence (e.g
- Letters, emails and packages)
- Prepare reports and presentations with statistical data, as assigned
- Arrange travel and accommodations
- Schedule in-house and external events.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Updated reports, managed accounts, and generated reports for company database.
Customer Care Agent
Iqor
02.2020 - 06.2023
- Answer inbound calls and greet customers with energy and enthusiasm
- Place outbound calls and communicate with energy and enthusiasm to customers
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Meet department productivity and quality standards
- Strive for first call resolution and take true ownership of customer needs and issues
- Communicate and follow instructions for one call customer resolution
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
- Take an active role in educating customers about our clients products and services.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Increased issue resolution rate through continuous training and performance evaluation.
- Developed strong relationships with key accounts, leading to increased client retention rates.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
Certificate in office administration -
Synergy Institute of Learning
San Fernando Trinidad05.2021
High school -
Open Bible High School
San Fernando Trinidad06.2018
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Confidentiality understanding
- Meeting Coordination
Alternate Email
celestewilliams288@gmail.com
Activities
- Painting/graphic design
- Community service
- Cooking or baking
- Exercising
- Outdoor activities
- Team or individual sports
- Listening to music
- Gaming
- Travel
- Art
- Nature
- Chess
- Theater
References
- Stephanie Brown, 868-316-6609
- Michael Brown, 868-350-8322
- Giselle Seerattan, 868-365-1509
Timeline
Clerical /Administrative / Operations Assistant
Ministry Of Sport And Community Development
06.2023 - Current
Customer Care Agent
Iqor
02.2020 - 06.2023
Administrative Manager
Stephys Delights
02.2018 - 05.2024
Secretary
Michael Brown Construction Company
Certificate in office administration -
Synergy Institute of Learning
High school -
Open Bible High School
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