Summary
Overview
Work History
Education
Skills
Activities
References
Alternate Email
Languages
Certification
Timeline
Generic

Celeste Williams

La Romaine

Summary

Results-driven operations manager with a strong attention to detail and expertise in Microsoft Office. Proven ability to thrive in fast-paced environments, drive business growth, and enhance performance. Excellent communication and problem-solving skills, with a focus on meeting client needs and exceeding expectations. A dedicated team player with a strong work ethic, committed to quality and organizational effectiveness. With years of experience in planning, sales, management, and process improvement, I offer valuable insights on industry trends and opportunities for growth. Skilled in streamlining operations, cutting costs, and increasing productivity. A reliable and adaptable professional with expertise in process optimization, resource management, and strategic planning. I excel in team collaboration, ensuring seamless coordination and operational success through effective communication. My goal is to drive organizational efficiency, enhance productivity, and achieve results in a dynamic business environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clerical /Administrative / Operations Manager

Ministry Of Sport And Community Development
06.2023 - 06.2025
  • Correspondence management: Demonstrated ability to handle incoming and outgoing communications, including emails, phone calls, and mail. Proficient in drafting and proofreading documents.
  • Scheduling and organization: Proven track record in scheduling appointments, meetings, and travel arrangements. Proficient in maintaining calendars and coordinating logistics for events.
  • Data entry and record keeping: Strong skills in accurately inputting data, updating records, and maintaining databases and filing systems.
  • Office management: Experienced in general office tasks, such as ordering supplies, managing inventory, and ensuring the smooth operation of office equipment.
  • Support provision: Demonstrated ability to provide support to team members or executives, including preparing reports, conducting research, and assisting with projects.
  • Customer service: Skilled in interacting with clients, customers, or visitors, providing assistance, answering inquiries, and ensuring a positive experience.
  • Confidentiality and discretion: Proven ability to handle sensitive information with confidentiality and exercise discretion in all tasks.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in developing long-term objectives and goals for the organization.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Connected with clients and developed strategies to achieve sales and customer service goals.

Clerical /Administrative /Business Operations Manager

Stephys Delights
02.2018 - 03.2025
  • Manage office supplies stock and place orders
  • Prepare regular reports on expenses and office budgets
  • Maintain and update company databases
  • Organize filing systems for important and confidential company documents
  • Answer queries by employees and clients
  • Update office policies as needed
  • Maintain a company calendar and schedule appointments
  • Book meeting rooms as required
  • Distribute and store correspondence (e.g
  • Letters, emails and packages)
  • Prepare reports and presentations with statistical data, as assigned
  • Arrange travel and accommodations
  • Schedule in-house and external events.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Updated reports, managed accounts, and generated reports for company database.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw inventory control procedures, ensuring that stock levels are maintained.
  • Oversaw various projects collaborating with non-profit organizers to help at-risk, low-income and disabled students.
  • Resolved customer complaints quickly and effectively.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Imparted leadership, direction and strategic planning for business unit operations.
  • Identified key objectives to re-establish long term plans to meet goals.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.

Customer Care Agent

Iqor
02.2020 - 06.2023
  • Answer inbound calls and greet customers with energy and enthusiasm
  • Place outbound calls and communicate with energy and enthusiasm to customers
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
  • Meet department productivity and quality standards
  • Strive for first call resolution and take true ownership of customer needs and issues
  • Communicate and follow instructions for one call customer resolution
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
  • Take an active role in educating customers about our clients products and services.
  • Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Increased issue resolution rate through continuous training and performance evaluation.
  • Developed strong relationships with key accounts, leading to increased client retention rates.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Secretary

Michael Brown Construction Company
02.2018 - 02.2023
  • Managed a team of 35 people from various backgrounds
  • Answering calls, taking messages and handling correspondence
  • Maintaining diaries and arranging appointments (typing, preparing and collating reports filing)
  • Organizing and servicing meetings (producing agendas and taking minutes)
  • Managing databases
  • Prioritizing workloads
  • Implementing new procedures and administrative systems
  • Liaising with relevant organizations and clients
  • Coordinating mail-shots and similar publicity tasks
  • Logging or processing bills or expenses
  • Acting as a receptionist and/or meeting and greeting clients.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.

Education

Certificate in office administration -

Synergy Institute of Learning
San Fernando Trinidad
05.2021

High school -

Open Bible High School
San Fernando Trinidad
06.2018

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling
  • Confidentiality understanding
  • Meeting Coordination
  • Correspondence management
  • Scheduling and organization
  • Data entry
  • Office management
  • Report preparation
  • Customer service
  • Project management
  • Problem solving
  • Staff training and development
  • Scheduling and planning
  • Operations oversight
  • Document management
  • Meeting coordination
  • Problem-solving
  • Employee relations and conflict resolution

Activities

  • Painting/graphic design
  • Community service
  • Cooking or baking
  • Exercising
  • Outdoor activities
  • Team or individual sports
  • Listening to music
  • Gaming
  • Travel
  • Art
  • Nature
  • Chess
  • Theater

References

  • Stephanie Brown, 868-316-6609
  • Michael Brown, 868-350-8322
  • Giselle Seerattan, 868-365-1509

Alternate Email

celestewilliams288@gmail.com

Languages

English
First Language

Certification

  • Food Preparation - Ministry Of Sports and Community Development

2023

  • Cake Baking and Decorating - Ministry Of Sports and Community Development

2024

  • Certificate of Participation in Effective Leadership - Conflict Coaching -Ministry Of Sports and Community Development National Empowerment Programme

2024

  • Certificate of Participation in Anger Management- Ministry Of Sports and Community Development National Empowerment Programme

2024

  • Certification of Participation in Building Trust as a Professional and as an Organization - Ministry Of Sports and Community Development National Empowerment Programme

2024

  • Certificate in Child Care -YTEPP (Youth Training and Employment Partnership Programme)

November 2024-June 2025 (awaiting certificate )

  • Certificate Patient Care - Ministry Of Sports and Community Development

2025 - (awaiting certificate)

  • Chinese Cuisine - Ministry Of Sports and Community Development

2025 - (awaiting certificate)

Timeline

Clerical /Administrative / Operations Manager

Ministry Of Sport And Community Development
06.2023 - 06.2025

Customer Care Agent

Iqor
02.2020 - 06.2023

Clerical /Administrative /Business Operations Manager

Stephys Delights
02.2018 - 03.2025

Secretary

Michael Brown Construction Company
02.2018 - 02.2023

Certificate in office administration -

Synergy Institute of Learning

High school -

Open Bible High School

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Celeste Williams