Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Celine Phillip

Sangre Grande

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Kings bar

Derrick
09.2024 - 10.2024

Customer Service Representative

Cindy
07.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Joyce`s Poultry Shop

Joyce A. Smith & Associates
12.2022 - 03.2023
  • Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

High School Diploma -

Valencia High School
Valencia
10.2023

Skills

  • Customer Service
  • Problem-solving abilities

Timeline

Kings bar

Derrick
09.2024 - 10.2024

Customer Service Representative

Cindy
07.2023 - 06.2024

Joyce`s Poultry Shop

Joyce A. Smith & Associates
12.2022 - 03.2023

High School Diploma -

Valencia High School
Celine Phillip