CHANISE DANIEL
PETIT VALLEY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Accounting Assistant
West Shore Medical Private Hospital
08.2022 - Current
- Checked figures and postings for correct entry and proper codes.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Produced reliable reports by checking financial statements for accuracy.
- Reconciled bank accounts on a regular basis.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Answered questions from customers regarding their billing or payment status.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Received and recorded cash, checks and transfers.
- Reconciled computer reports with manually maintained ledgers.
Customer Service Representative
West Shore Medical Private Hospital
Port Of Spain, Trinidad & Tobago
06.2020 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed invoices through the Axxyr database.
- Created estimates for surgical procedures using Microsoft Excel.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and in person.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Customer Service Representative
Skallywag Bay
06.2019 - 06.2020
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
Server and Cashier & Server
Those Guys Diner
02.2018 - 06.2019
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
Server and Cashier & Server
D14 Food Limited
07.2017 - 02.2018
- Greeted guests and provided menus.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Education
Diploma in Junior Accounting -
School of Practical Accounting
09-2022
Administrative Skills,Bookkeeping And Payroll And Supervisory Management -
Synergy Training
08-2021
CERTIFICATE - CXC Passes
TRANQUILLITY SECONDARY SCHOOL
01.2017
CERTIFCATE -
ST FRANCIS GIRLS RC PRIMARY SCHOOL
01.2012
Foundations in Accountancy -
SBCS Global Learning Institute
Skills
- CUSTOMER ACCOUNT MANAGEMENT
- CREATIVE PROBLEM SOLVING
- MULTITASKING AND PRIORITIZATION
- COMPUTER LITERATE
- ANALYTICAL
- CALM AND PROFESSIONAL UNDER PRESSURE
- VERBAL AND WRITTEN COMMUNICATION
- REPORTS RECONCILIATION
- ACCOUNTS PAYABLE
- CUSTOMER SERVICE
- DATA ENTRY
Timeline
Accounting Assistant
West Shore Medical Private Hospital
08.2022 - Current
Customer Service Representative
West Shore Medical Private Hospital
06.2020 - 08.2022
Customer Service Representative
Skallywag Bay
06.2019 - 06.2020
Server and Cashier & Server
Those Guys Diner
02.2018 - 06.2019
Server and Cashier & Server
D14 Food Limited
07.2017 - 02.2018
Diploma in Junior Accounting -
School of Practical Accounting
Administrative Skills,Bookkeeping And Payroll And Supervisory Management -
Synergy Training
CERTIFICATE - CXC Passes
TRANQUILLITY SECONDARY SCHOOL
CERTIFCATE -
ST FRANCIS GIRLS RC PRIMARY SCHOOL
Foundations in Accountancy -
SBCS Global Learning Institute
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