Chanroutie Persad
Couva,CTT
Summary
A strategic thinker committed to excellence, coming with a diverse background in Human Resources, Accounting, and International Relations, complemented by a strong passion for Mediation. I am adept at operating across all levels of management and field operations, both locally and internationally. I thrive in dynamic team environments, whether in a leadership role or as a collaborative member. My strengths lie in employee relations and complaint resolution, where I demonstrate assertiveness and a commitment to continuous learning. I have successfully driven improvements in organizational efficiency and effectiveness through cross-functional collaboration.
Overview
22
22
years of professional experience
Work History
Senior Human Resource Officer
Personnel Department
03.2024 - Current
- Practice effective succession planning processes to promote smooth leadership transitions and continued growth within the Department via continuous training of staff and requests submitted to Service Commissions Department to have vacancies filled.
- Continue to review existing platforms and create comprehensive recruitment strategies to attract top talent,with the intent to result in a diverse and high-performing workforce.
- Conducted thorough job analyses to develop accurate position descriptions, improving role clarity within the Human Resource Management Unit.
- Spearheaded cross-functional collaborations to optimize resource utilization across various projects.
- Partnered with senior executives on organizational restructuring efforts that seeks to improve overall efficiency and effectiveness of the Department.
Human Resource Officer III
Personnel Department
07.2023 - 02.2024
- Promoted a culture of continuous improvement encouraging employees to suggest innovative ideas for better resource management practices.
- Update and maintained detailed records of Contract Employment and it processes toward finalization.
- Shortlisting of applications in preparation for Interviews and filling of contract positions.
- preparation of drafts and Notes for the Minister for filling of contract positions.
- preparation of drafts and Notes to Cabinet for approval and creation of relevant positions
- requesting and facilitating Manual payment of salaries from Financial Management, Ministry of Finance and provision of approvals to the Accounting Unit .
- preparation of monthly Return of Personnel records for all staff.
Human Resource Officer II
Personnel Department
08.2020 - 07.2023
- Improved workplace safety by establishing and implementing OSH committee and Fire Wardens via thorough training programs and inspections and fire safety in collaboration with the from the Trinidad and Tobago Fire Service and the Occupational Safety and Health Agency.
- Promoted a culture of continuous improvement via staff meetings, encouraging the Employee Relations/ Industrial Relations Team to suggest innovative ideas for better resource management practices.
- Maintained detailed records of UNIMED, government approved Medical Insurance plan for Public Officers, requests and approvals.
- Oversight of all leave related matters, providing guidance and preparation of complex notes for the Chief Personnel Officer as needed.
- Spearheaded cross-functional collaborations to optimize resource utilization across various projects.
- checking of and preparation of Contract Gratuity
- Preparation of Notes to Chief Personnel Officer requesting noting of retirement instruments and acceptance of resignation.
Consumer Advocate I
Ministry of Trade and Industry
06.2018 - 08.2020
- Enhanced customer satisfaction by addressing and resolving consumer concerns promptly and efficiently.
- Found creative solutions in best interests of consumers, customers and company when negotiating and implementing concessions.
- Mentored junior staff members on best practices for handling consumer complaints effectively and professionally.
- Reduced customer complaints by implementing new policies and procedures to streamline the complaint process for example; Online submissions of complaints and toll free access calls.
- receive and conduct investigations and site visits on assigned consumer complaints.
- Deliver lectures, presentations, sensitization, and outreach programs, public forums, and media interviews to promote public awareness.
- Advise consumers on the legitimacy of their rights
Human Resource Officer I
Ministry of Trade and Industry
09.2017 - 07.2018
- Preparation of Incremental Certificates for signature and finalization from the Permanent Secretary.
- Preparation of Performance Appraisal Report Packages with relevant attachments for completion by incumbent and respective supervisor/s
- Accurate monitoring and updating of records of position descriptions post collaboration with respective supervisors.
- Maintained detailed records of resource usage, identifying trends for future planning purposes with regard to recommendations from Appraisal Reports.
Clerk III, Contract Section
Ministry of Trade and Industry
01.2016 - 08.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Clerk II
Ministry of Trade and Industry
06.2011 - 07.2016
- Preparation of Pension and Leave Records
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Clerk I
Ministry of Trade and Industry
05.2007 - 02.2016
- Perform Registry procedures
- Processing of import and export applications for licenses.
- Processing of duty free licenses.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail on the relevant databases
- Improved customer satisfaction by promptly answering inquiries and providing accurate information while interfacing at the front counter.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Assistant to Chairman ( Internship)
Couva Tabaquite Talparo Regional Corporation
07.2006 - 09.2006
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Clerical Assistant (On the Job Trainee)
Ministry of Finance (Inland Revenue Office, Couva)
09.2002 - 09.2003
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Education
Certificate of Participation - Managing Grievance: The Employers's Challenge
Elcan Communications Ltd.
10.2023
Certificate of Participation - Introduction To Mediation And Conflict Management
ENBS Enterprise Ltd
01.2023
Certificate - Family Mediation & Divorce Conflict Skills
Dispute Resolution Centre
Chamber Building Columbus Circle, Westmoorings, 11.2017
Certification - Civil Non - Family Mediator
Mediation Board of Trinidad And Tobago
Port Of Spain07.2014
Certificate in 40 Hours Workshop - Mediation Studies
Dispute Resolution Centre
Chamber Building Columbus Circle Westmoorings09.2013
Post Graduate Diploma - Mediation Studies
University of The West Indies
St. Augustine08.2011
Certificate - Leadership in Customer Service
Business Development Company Limited
10.2010
Bachelor of Science - Public Sector Management
University of The West Indies
St. Augustine09.2008
Certificate - Advanced GCE "A Level"
Upper Level Educational Institute
23-24 Mulchan Seuchan Road, Chaguanas08.2005
Certificate - Ordinary ' O Level'
Union Claxton Bay Senior Comprehensive School
Claxton Bay07.2002
Skills
Assertiveness
Certified Mediator
Employee Relations
Complaint Handling
Industry awareness
Active Learning
Swimming, Shopping and Sight seeing
My three S's include Swimming which I have done at a competitive level, Shopping as a means of relaxation and un wind. Sight seeing is not only used to enrich my personal and spiritual well being but also a wonderful approach to travel.
Timeline
Senior Human Resource Officer
Personnel Department
03.2024 - Current
Human Resource Officer III
Personnel Department
07.2023 - 02.2024
Human Resource Officer II
Personnel Department
08.2020 - 07.2023
Consumer Advocate I
Ministry of Trade and Industry
06.2018 - 08.2020
Human Resource Officer I
Ministry of Trade and Industry
09.2017 - 07.2018
Clerk III, Contract Section
Ministry of Trade and Industry
01.2016 - 08.2016
Clerk II
Ministry of Trade and Industry
06.2011 - 07.2016
Clerk I
Ministry of Trade and Industry
05.2007 - 02.2016
Assistant to Chairman ( Internship)
Couva Tabaquite Talparo Regional Corporation
07.2006 - 09.2006
Clerical Assistant (On the Job Trainee)
Ministry of Finance (Inland Revenue Office, Couva)
09.2002 - 09.2003
Certificate of Participation - Managing Grievance: The Employers's Challenge
Elcan Communications Ltd.
Certificate of Participation - Introduction To Mediation And Conflict Management
ENBS Enterprise Ltd
Certificate - Family Mediation & Divorce Conflict Skills
Dispute Resolution Centre
Certification - Civil Non - Family Mediator
Mediation Board of Trinidad And Tobago
Certificate in 40 Hours Workshop - Mediation Studies
Dispute Resolution Centre
Post Graduate Diploma - Mediation Studies
University of The West Indies
Certificate - Leadership in Customer Service
Business Development Company Limited
Bachelor of Science - Public Sector Management
University of The West Indies
Certificate - Advanced GCE "A Level"
Upper Level Educational Institute
Certificate - Ordinary ' O Level'
Union Claxton Bay Senior Comprehensive School
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