Chantal Forde

• Provided administrative support to the Divisional Manager, Corporate Services
• Prepared monthly reports for the Corporate Services Division, presented before the Operations Committee
• Documented the quarterly targets and results for the Corporate Services Division as well as arranged virtual and in person meetings with the Divisional Manager, managers and supervisors of Corporate Services to discuss challenges and the achievements derived from these reports.
• Supervised the Allocations & Distribution Department and facilitated its main functions.
• Create customer's accounts and create charges to facilitate payments on YARDI
• Managed the Allocation portfolio and the housing stock ensuring allocations were updated in a timely manner.
• Delivered supervisory oversight for key hand over ceremonies.
• Engaged with other stakeholders to ensure the hand over process was seamless.
• Interacted directly with contractors within the Public Private Partnership program, facilitating the allocation process for potential home owners.
• Assisted in compiling and reviewing policies under the Corporate Services Division.
• Participated in committee meetings such as Financial, Customer Service and Allocations with directors to analyze spending and provide financial recommendations, identify issues affecting our customer service and to deliver solutions to improve the allocation process.
• Processed performance appraisals for contract staff of Allocations & Distributions department.
• Assisted in diligent screening, interview and assessment process for incoming staff to the Corporation.
• Participated in an Emotional Intelligence course with the Ministry of Housing and Urban Development to better adapt as a supervisor within the Corporate society.
• Member of the "Task Force" team formed by the Chairman of HDC's Board to spearhead the conversion of mortgages for customers occupying mortgage-ready properties that are currently in Licence, Rent to Own and Rental agreements.

Acted as Manager of Mortgage and Rental Administration on two separate occasions where the main duties included but not limited to:

• facilitating the renewals of rental agreements
• verifying the accuracy of all documentation recorded for each tenant
• weekly reports were reviewed and reported to the Chairman of the Board of the challenges encountered which led to solutions to mitigate the existing problems and the impact on the process.
• Managed the allocations and rental tenants of the Victoria Keys development.
• Completed transactions for purchase at Victoria Keys.
• Scheduled walkthroughs of units between potential homeowners and real estate brokers
• Requested occupancy verifications via Security / Social Departments

· Prioritized incoming communications to filter out basic requests and minimize disruptions.

· Supervised administrative work in Allocations Department and set goals for staff.

· Scheduled and executed payment appointments for rental, licence to occupy and mortgage clients.

· Coordinated with multi-departments to ensure walkthroughs and habitable viewings for new homeowners were scheduled and facilitated by field officers.

· Ensured accounts were created and updated for new and existing applicants respectively.

· Reported on monthly and fiscal year activities of the departments achievements.

· Participated in a beginner's level Microsoft Excel course.

· Attended Community/Committee Meetings on behalf of the Corporation to ascertain the needs of the management company and the role of the HDC.

· Completed performance appraisals and made recommendations for the renewal of contract staff.

• Gained skills, knowledge and experience working across various departments including Allocations, Estate Management, Corporate Communications, Legal and Customer Service.
• Trained to complete preliminary interviews, payments and walkthroughs of new units for prospective homeowners and tenants.
• Supported the Asset and Trust team by maintaining the keys and key-log for records and auditing purposes.
• Supervised administrative work for the Customer Service Representatives and set goals for staff accordingly.
• Prepared reports upon request for the Senior Manager of Allocations & Distributions.

• Verified documents and associated records to catch and resolve discrepancies.
• Oversaw organization, scanning and filing of high profile records.
• Compiled and analyzed data using Microsoft Excel.
• Practiced confidentiality with information to comply with privacy guidelines.
• Committed to twelve hour shifts, six days per week

• Created a vibrant bookstore environment, ensuring outstanding standards of presentation, section detail and localization.
• Optimized customer experience, performing store housekeeping tasks.
• Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
• Handled diverse customer queries, providing accurate store, product and service information.
• Maintained excellent client satisfaction by providing professional, courteous customer service.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed stock counts every quarter as well as every new shipment, ensuring complete accuracy.