Charlene Young
Arima
Summary
Dynamic customer service professional with extensive experience at Langston Roach Ind, excelling in conflict resolution and effective communication. Proven track record of enhancing customer satisfaction through product knowledge and timely issue resolution. Adept at building relationships and supporting sales growth, consistently driving positive outcomes in fast-paced environments.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
19
19
years of professional experience
6034
6034
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate Merchandising
Langston Roach Ind
All throughout the country
11.2012 - 01.2026
- Assisted customers with inquiries and product selections effectively.
- Provided product knowledge to enhance customer satisfaction during purchases.
- Resolved complaints by identifying issues and offering solutions promptly.
- Educated customers on new products and promotions regularly.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Suggested product solutions based on individual customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Customer Sales Representative
Anthony P.Scott
Trincity
11.2009 - 10.2011
- Assisted customers in selecting products based on their needs and preferences.
- Processed customer transactions accurately using point-of-sale systems.
- Provided product information and answered customer inquiries effectively.
- Maintained a clean and organized sales environment for customer comfort.
- Handled returns and exchanges promptly while ensuring customer satisfaction.
- Educated customers on promotions, features, and benefits of products available.
- Supported inventory management by restocking shelves and tracking product levels.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Assessed customer needs to recommend appropriate products or services.
- Developed relationships with existing customers through follow-up communications.
- Gave customers quotes based on potential sales.
- Performed cost-benefit analysis of potential products and customers to make effective sales strategy decisions.
- Collaborated with other departments such as marketing, operations, and logistics to ensure successful delivery of products or services.
- Monitored inventory levels to ensure product availability for customers.
- Utilized problem-solving skills to resolve complex customer issues quickly.
Telemarketer
Direct One
POS
07.2007 - 09.2009
- Conducted outbound calls to potential clients for Direct One's services.
- Presented product offerings and promotions to engage customer interest effectively.
- Maintained accurate records of customer interactions using CRM software.
Education
Arima North Sec
Arima, Trinidad Computer Literacy
San Juan , Trinidad Excel Composite
POS, Trinidad Skills
- Customer service
- Conflict resolution
- Effective communication
- Product knowledge
- Team Building communication
Certification
- Artificial intelligence ChatGpt Claude etc
Timeline
Customer Service Associate Merchandising
Langston Roach Ind
11.2012 - 01.2026
Customer Sales Representative
Anthony P.Scott
11.2009 - 10.2011
Telemarketer
Direct One
07.2007 - 09.2009
Arima North Sec
Computer Literacy
Excel Composite