Chelsea Sylvester
Petit Valley
Summary
Resourceful driven to exceed customer expectations and maximize satisfaction. Bringing over nine (10) years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant/Purchasing Coordinator
E Health Pharmacy/ Invent Life Marketplace
Port Of Spain
04.2023 - Current
- Provide exceptional customer service to ensure client satisfaction
- Address inquiries, resolve issues, and handle customer complaints effectively
- Maintain a positive and professional demeanor at all times
- Manage procurement processes to ensure timely acquisition of goods
- Negotiate with suppliers to secure favorable terms and pricing
- Maintain accurate records of purchases and inventory levels
- Handle cash transactions and maintain a balanced cash drawer
- Process credit card and electronic payments securely
- Prepare daily financial reports and reconcile discrepancies
- Open and close the business premises following established procedures
- Ensure security protocols are followed during opening and closing
- Conduct thorough checks to safeguard company assets.
Customer Service Representative
Itel St Lucia- Customer Service Representative (Altice)
01.2022 - 01.2023
- Technical support for customers
- Assist customers with billing payments and Query
- Troubleshooting for tech issues.
Marketing /Sales Supervisor
Proglow Skincare /GlowingOil
01.2014 - 01.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Met with management and executives to provide insights into sales operations and make strategy recommendations
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets
- Directed smooth merchandising of products to engage customers and promote sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Built strong rapport with clients by understanding needs and clearly explaining products.
Loss Prevention Officer
Ajay Security & Bodyguard Service
01.2019 - 01.2020
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Marketing /Sales Officer
GlowingOil
01.2013 - 01.2014
- Created documentation outlining research findings for use by customers and other marketing staff to make informed decisions about products and promotions
- Identified appropriate marketing channels and target customers for campaigns
- Developed campaigns and specific marketing strategies for clients
- Wrote engaging and successful marketing and advertising
- Enhanced sales operations through development of new sales strategies
- Responded to customer needs by answering questions and providing detailed information about products
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Banquet Waitress
Crowne Plaza (Raddison Hotel)
01.2012 - 01.2014
- Provide exceptional customer service to ensure client satisfaction
- Address inquiries, resolve issues, and handle customer complaints effectively
- Maintain a positive and professional demeanor at all times
- Manage procurement processes to ensure timely acquisition of goods
- Negotiate with suppliers to secure favorable terms and pricing
- Maintain accurate records of purchases and inventory levels
- Handle cash transactions and maintain a balanced cash drawer
- Process credit card and electronic payments securely
- Prepare daily financial reports and reconcile discrepancies
- Open and close the business premises following established procedures
- Ensure security protocols are followed during opening and closing
- Conduct thorough checks to safeguard company assets.
Education
Supervisory Management -
Synergy Training Institute
12.2022
Facial Aesthetic & Full Body Waxing Certificate -
Tunapuna Aesthetic & Cosmetology Institute Limited
12.2019
Professional Makeup Application & Technique Certificate -
Charissa Canning Makeup Artist
12.2018
High School Diploma -
Tranquility Secondary School
12.2008
Tranquility Government School
12.2003
Skills
- Sales and marketing expertise
- Hospitality service expertise
- Guest Relations Management
- Exceptional communication skills
- Excellent telephone etiquette
- Customer satisfaction
- Outstanding time management skills
- Leadership and teamwork
- Strategic negotiation
- Accurate money handling skills
- Self-motivated professional
- Flexible & Adaptable
- Multitasking abilities
- Microsoft Office proficiency
References
- Mr. Adrian Jack, Managing Director, Ajay Security & Bodyguard Services, +1 (868) 388-3906
- Ms. Reena Hart, Director, E health Pharmacy/InventLife MarketPlace, +1 (868) 479-0428
- Mr. Bevon Babwah, Operations Manager, ProGlow Skincare, +1 (868) 353-4609
Timeline
Executive Assistant/Purchasing Coordinator
E Health Pharmacy/ Invent Life Marketplace
04.2023 - Current
Customer Service Representative
Itel St Lucia- Customer Service Representative (Altice)
01.2022 - 01.2023
Loss Prevention Officer
Ajay Security & Bodyguard Service
01.2019 - 01.2020
Marketing /Sales Supervisor
Proglow Skincare /GlowingOil
01.2014 - 01.2022
Marketing /Sales Officer
GlowingOil
01.2013 - 01.2014
Banquet Waitress
Crowne Plaza (Raddison Hotel)
01.2012 - 01.2014
Facial Aesthetic & Full Body Waxing Certificate -
Tunapuna Aesthetic & Cosmetology Institute Limited
Professional Makeup Application & Technique Certificate -
Charissa Canning Makeup Artist
High School Diploma -
Tranquility Secondary School
Tranquility Government School
Supervisory Management -
Synergy Training Institute