Summary
Overview
Work History
Education
Skills
Timeline
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Chemene Charles

Port of Spain,POS

Summary

Dynamic Human Resources Specialist with a proven track record at Republic Bank Limited, excelling in recruitment strategies and employee onboarding. Effective training and mentoring, while streamlining candidate sourcing processes. Skilled in performance management and fostering employee relations, ensuring a positive workplace culture.


Strong communication, organizational and interpersonal skills and committed to pursuing best practices related to employee development and retention.



Overview

27
27
years of professional experience

Work History

Human Resources Specialist

Republic Bank Limited Head Office
09.2003 - 07.2024
  • Conducted thorough candidate screenings, including resume reviews, phone interviews, and reference checks.
  • Interviewed candidates and conducted background checks and verification.
  • Facilitated interview panels involving multiple stakeholders in order to ensure a holistic evaluation of potential candidates.
  • Improved employee retention rates through effective onboarding and orientation programs.
  • Enhanced recruitment efficiency by streamlining the candidate sourcing process.
  • Organized job fairs and campus events to generate interest in available opportunities within the organization.
  • Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
  • Continuously monitored labor market trends in order to proactively identify potential talent needs, adjusting recruitment strategies accordingly.
  • Managed high-volume requisitions, ensuring timely and cost-effective placement of top talent.
  • Provided ongoing support to new employees during their transition into the company culture, fostering positive work environments from day one.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred, and promoted employees.
  • Conducted candidate interviews and performed background checks and verification.
  • Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.

Loans and Advances Clerk

Republic Bank Limited
09.1997 - 11.2003
  • Supported team members with additional workload during peak periods, demonstrating adaptability and commitment to achieving departmental goals.
  • Collaborated with lending team to improve underwriting guidelines, resulting in more accurate risk assessments for potential loans.
  • Increased client retention through excellent customer service, fostering strong relationships with borrowers and promptly addressing their concerns.
  • Reduced error rates in loan applications, consistently maintaining thorough attention to detail while inputting data.
  • Assisted clients in understanding complex loan terms, providing clear explanations and answering any questions they had.
  • Handled sensitive client information discreetly and securely, adhering strictly to confidentiality guidelines outlined by the company''s privacy policy.
  • Assisted in improving collection efforts for delinquent accounts by diligently monitoring borrower payment histories and initiating follow-ups when necessary.
  • Provided support during audits, effectively presenting necessary documentation to demonstrate compliance with relevant regulations.
  • Conducted credit checks on applicants, ensuring a high level of accuracy and minimizing potential risks to the lending institution.
  • Evaluated collateral values for secured loans using various appraisal methods, ensuring accurate determination of asset worthiness before loan approvals were granted.
  • Enhanced customer satisfaction with timely loan disbursements, managing all documentation and approval processes accurately.
  • Conducted periodic reviews of existing loans within portfolio; identified potential issues early on that could impact repayment abilities or overall credit quality.
  • Answered inquiries and provided superior customer service to clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Communicated with customers daily to request information and complete paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
  • Monitored key dates to obtain information by deadlines.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Reviewed and validated details of loan applications and closing documentation.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Calculated, reviewed and corrected errors on interest, principal and closing costs.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.

Education

High School Diploma -

Woodbrook Secondary School
Port Of Spain, Trinidad And Tobago

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Recruiting
  • Pre-employment screening
  • Employee relations
  • Recruitment strategies
  • Onboarding and orientation
  • Microsoft Office Suite
  • Background checks
  • Organizational development
  • Employee onboarding
  • Confidential document control
  • Performance management
  • Recruitment
  • Workforce planning
  • Candidate sourcing
  • Recruitment planning
  • Team building
  • PeopleSoft HRMS
  • Policies implementation
  • Grievance handling and redressal
  • HRIS applications proficient
  • HRIS updating
  • HR policy/procedure development
  • Interviewing techniques
  • Customer service delivery
  • Employee engagement
  • HR services
  • Recruiting support
  • Microsoft office
  • Relationship building
  • Decision-making
  • Human resources support
  • Conflict resolution
  • Documentation and recordkeeping
  • New hire onboarding
  • Analytical and critical thinking
  • New hire orientation
  • In-person and telephone interviewing
  • Customer relationship management

Timeline

Human Resources Specialist

Republic Bank Limited Head Office
09.2003 - 07.2024

Loans and Advances Clerk

Republic Bank Limited
09.1997 - 11.2003

High School Diploma -

Woodbrook Secondary School

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Chemene Charles