Chénnel Clarke
Arouca
Summary
Empathetic, servant leader, and forward-thinking, with a strong commitment to ethical principles and a proven track record of success in various industries. Demonstrates and excels in effective communication and refined conflict management skills, enhancing team performance and customer service outcomes. Experienced professional, skilled in strategic planning, process improvement, and dynamic employee engagement, consistently driving productivity and operational efficiency. Recognized for building and cultivating strong relationships across all organizational levels to achieve business objectives, while fostering a motivating and collaborative work environment.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Mediator
Division of Health, Wellness and Social Protection, Tobago House of Assembly
2022 - Current
- Assisted in developing the curriculum and facilitated workshops on conflict resolution techniques, effective communication, anger management, parenting, and co-parenting for community groups.
- Collaborated with social service agencies to address community health issues.
- Assisted in drafting policy recommendations for improving social welfare programs.
- Mediated and employed proven conflict-resolution methods to alleviate grievances between parties.
Assistant Teacher
Arouca Government Primary School
Arouca
2018 - 2022
- Assisted the lead teacher in managing, planning, implementing, and evaluating lesson activities, and effecting teaching.
- Supported student learning through individualized instruction and attention.
- Participated in professional development to enhance teaching strategies.
- Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
Human Resource Consultant / Manager
International Conference and Panorama Secretariat
2015 - 2018
- Coordinated logistics and scheduling for diverse stakeholder meetings and workshops.
- Managed vendor relationships to ensure timely delivery of services and materials.
- Investigated claims related to discrimination or harassment in the workplace.
- Managed onboarding processes for new employees.
- Facilitated communication between departments regarding HR-related topics, and to enhance operational efficiency.
Trinidad and Tobago Social Welfare Board Director
Ministry of the People and Social Development
2010 - 2017
- Developed strategic policies for social development programs, and led strategic initiatives.
- Collaborated with stakeholders, and my team, to enhance community engagement and outreach efforts.
- Managed budget allocations for social welfare projects and services.
- Evaluated and approved grants, reports on program effectiveness, and compliance measures.
Assistant Regional Manager
Ministry of Labour, Works and Transport
2012 - 2015
- Developed training programs for staff on safety and regulatory standards.
- Oversaw budget allocation for projects.
- Facilitated stakeholder meetings.
- Developed and evaluated project proposals for feasibility and alignment with regional goals.
- Developed and maintained relationships with key customers and vendors.
- Directed day-to-day operations in the region.
- Resolved customer complaints or escalated issues to maintain high customer satisfaction.
- Supervised hiring process for new employees within the region.
- Created monthly reports on overall regional performance metrics.
- Provided leadership, direction, and guidance to ensure operational excellence.
Secondary School & Community Mentoring and Outreach Facilitator
Dadi Consulting
2007 - 2015
- Facilitated community outreach programs to engage diverse populations effectively, and conducted needs assessments to identify areas for program improvement and outreach.
- Developed presentations for various audiences utilizing visual aids such as Power Point slides or videos.
- Facilitated supportive services and counseling for family members to address special concerns and ease the transition during home visits.
- Established culture of responsibility, accountability and confidentiality with constant focus on balancing compassion and accountability while relating to clients.
Regional Coordinator
Ministry of Labour, Works and Transport
2010 - 2012
- Coordinated regional initiatives for labour standards compliance and enforcement.
- Provided guidance to teams on labour relations and dispute resolution strategies.
- Organized and facilitated training sessions for staff members to improve their skills and knowledge of company policies and procedures.
Education
MBA - Leadership, Entrepreneurship and Innovation
Anglia Ruskin University, U.K. (A.R.U.)
United KingdomBachelor of Arts - Double Majors in Psychology/Counselling And Human Resource Management
Caribbean Nazarene College (C.N.C.)
Trinidad and TobagoCertificate - Education: Art And Science of Coaching
University of The West Indies (U.W.I.)
Trinidad And TobagoCertificate - Conflict Resolution, Mediation and Negotiation with Specialization in both Civil and Family Matters
Conflict Resolution & Mediation Centre of Trinidad & Tobago (CRMC)
Trinidad And TobagoCertificate - Certified Anger Management Specialist
NAMA-National Anger Management Association
United States of America Skills
- Conflict resolution
- Stakeholder engagement
- Strategic planning
- Communication skills
- Training facilitation
- Adaptable leadership
- Negotiation
- Change management
- Coaching and mentoring
- Recruiting and interviewing
- Innovation management
- Cross-functional team management
Professional Memberships
- Founder, Legacy International Enterprise
- Secretary, the Mentoring Centre of Trinidad and Tobago
- Counselor / Educational and Training Facilitator / Mentor, Rape Crisis Society of Trinidad and Tobago
- Certified civil and family mediator, Mediation Board of Trinidad and Tobago
- Managing director, Eastern Sports and Cultural Club, Trinidad and Tobago
- Youth Mental Health First Aider, Mental Health First Aid USA
- Local ambassador, International Council for Health, Physical Education, Recreation, Sport, and Dance
Certification
Life, Health, and Wellness Coach
References
- Dr. H. Lincoln Douglas, CEO / Consultant, 868-689-0798
- Mr. Melvin Charles, Advisor / Lecturer, 868-768-2235 / 868-794-1477
- Mrs. Catharine Charles B.A., Principal, 868-362-7899 / 868-643-2869
Timeline
Mediator
Division of Health, Wellness and Social Protection, Tobago House of Assembly
2022 - Current
Assistant Teacher
Arouca Government Primary School
2018 - 2022
Human Resource Consultant / Manager
International Conference and Panorama Secretariat
2015 - 2018
Trinidad and Tobago Social Welfare Board Director
Ministry of the People and Social Development
2010 - 2017
Assistant Regional Manager
Ministry of Labour, Works and Transport
2012 - 2015
Secondary School & Community Mentoring and Outreach Facilitator
Dadi Consulting
2007 - 2015
Regional Coordinator
Ministry of Labour, Works and Transport
2010 - 2012
MBA - Leadership, Entrepreneurship and Innovation
Anglia Ruskin University, U.K. (A.R.U.)
Bachelor of Arts - Double Majors in Psychology/Counselling And Human Resource Management
Caribbean Nazarene College (C.N.C.)
Certificate - Education: Art And Science of Coaching
University of The West Indies (U.W.I.)
Certificate - Conflict Resolution, Mediation and Negotiation with Specialization in both Civil and Family Matters
Conflict Resolution & Mediation Centre of Trinidad & Tobago (CRMC)
Certificate - Certified Anger Management Specialist
NAMA-National Anger Management Association