Cherisse Andrews
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments while working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Insurance Claims Adjudicator
Guardian Life Insurance (Part Time)
08.2023 - Current
- Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals.
- Improved customer satisfaction levels by providing clear communication and prompt resolution of claim inquiries.
- Maintained compliance with industry regulations and company policies while adjudicating health insurance claims.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
Sales Support Administrator
Guardian Life Insurance
08.2020 - Current
- Boosted sales by providing effective administrative support to the sales team.
- Streamlined processes for increased efficiency in sales support tasks.
- Enhanced customer satisfaction with prompt and accurate order processing.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Liaised with finance department to ensure timely invoicing and collections for completed transactions.
- Acted as main point of contact for patients, doctors, and hospital staff.
Chef De Tournant
Rhea's Finest Touch (Part Time)
04.2017 - Current
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Cashier
Pan American Life Insurance Company (Pailg)
08.2018 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sous Chef
Marquise
11.2017 - 03.2018
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
Line Chef
Vay-Berri on the Greens
08.2017 - 11.2017
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Streamlined communication between front-of-house staff and the kitchen team to ensure seamless coordination during peak hours.
- Developed strong multitasking abilities, managing multiple orders simultaneously while maintaining attention to detail.
- Continuously sought opportunities for professional development, attending industry workshops and learning new culinary techniques.
Cashier
Massy Stores
05.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Chef De Tournant
Rhea's Finest Touch
07.2016 - 04.2017
- Maintained consistent high-quality standards by conducting regular quality checks of all ingredients, preparation methods, and finished dishes.
- Managed daily kitchen operations, directing a team of cooks to ensure timely production of meals during peak service hours.
- Spearheaded successful catering events, coordinating menu planning, food preparation, and presentation for various functions.
Group ( Project Assistant) and Claims Department
Pan American Life Insurance Company (Palig)
11.2015 - 07.2016
- Ran routine reports and analyzed data, documenting and presenting findings to senior management.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Prepared letters, forms and spreadsheets in word to service existing clients and prospect for new clients.
- Created, maintained and updated files and record-keeping systems.
- Documenting Data, Writing Letters, Scanning of Endorsements, Updating Spreadsheet with membership, Processing Enrollments, Adjudicator, Logging of claims received on system, Co-ordination of benefits
Kitchen Chef (OJT)
Magdalena Hotel
07.2015 - 09.2015
- Ensured consistent quality across all dishes by implementing standardized recipes and closely monitoring preparation methods.
- Managed ordering and receiving process, guaranteeing sufficient stock levels while minimizing spoilage risks.
- Continuously improved culinary skills by attending industry workshops, conferences, and other professional development opportunities.
- Assisted with event planning and catering logistics for special occasions hosted at the restaurant.
Education
Bachelor of Science - Management Studies (Marketing)
The University of The West Indies Open Campus
Saint Augustine, Trinidad And TobagoInsurance
LOMA
Westmoorings02.2024
Trinidad & Tobago Hospitality & Tourism Institute
Chaguaramas, Trinidad And Tobago\09.2014
El Dorado East Secondary
El Dorado, Trinidad And Tobago09.2014
Skills
- Complaint Resolution
- Task Prioritization
- Multitasking
- Interpersonal Skills
- Time Management
- Effective Communication
- Positive Attitude
- Critical Thinking
Certification
First Aid
Sex
Female
Telephone No
319-3001
Marital Status
Single
Personal Information
Date of Birth: 03/29/96
Timeline
Health Insurance Claims Adjudicator
Guardian Life Insurance (Part Time)
08.2023 - Current
Sales Support Administrator
Guardian Life Insurance
08.2020 - Current
Cashier
Pan American Life Insurance Company (Pailg)
08.2018 - 06.2020
Sous Chef
Marquise
11.2017 - 03.2018
Line Chef
Vay-Berri on the Greens
08.2017 - 11.2017
Cashier
Massy Stores
05.2017 - 08.2017
Chef De Tournant
Rhea's Finest Touch (Part Time)
04.2017 - Current
Chef De Tournant
Rhea's Finest Touch
07.2016 - 04.2017
Group ( Project Assistant) and Claims Department
Pan American Life Insurance Company (Palig)
11.2015 - 07.2016
Kitchen Chef (OJT)
Magdalena Hotel
07.2015 - 09.2015
Bachelor of Science - Management Studies (Marketing)
The University of The West Indies Open Campus
Insurance
LOMA
Trinidad & Tobago Hospitality & Tourism Institute
El Dorado East Secondary
First Aid
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