Cher Gittens
Port of Spain
Summary
Dedicated customer service professional with a successful track record at TSTT, specializing in invoice adjustments and payment processing. Recognized for building strong customer relationships and resolving complaints efficiently to enhance satisfaction and loyalty. Proficient in data entry and telemarketing, consistently improving the customer experience through exceptional communication skills. Aiming to leverage expertise in a challenging role that prioritizes client engagement and retention.
Overview
21
21
years of professional experience
Work History
Customer Service Representative /Administrative Assistant
CVA Cardiovascular Associates Limited
Port Of Spain
04.2019 - Current
- Facilitated customer service by addressing requests via inbound calls, online chats, and email correspondence.
- Engaged customers regarding potential service upgrades.
Customer Service Representative /Cashier Team Lead
TSTT
01.2015 - 01.2017
- Handled difficult customer interactions while maintaining a friendly attitude.
- Adjusted invoices and issued refunds to address customer service complaints.
- Educated customers on billing procedures, processed payments, and assisted in payment option setup.
Security Officer
Maintenance Security Services
01.2009 - 01.2011
- Compiled comprehensive daily activity reports.
- Monitored and secured premises during off-hours to prevent unauthorized access.
- Controlled facility access to prevent security breaches.
Bookbinder
Ministry of Legal Affairs
01.2004 - 01.2009
- Produced high-quality work by adhering to detailed job instructions.
- Utilized cutting tools and machinery for precise edge adjustments in book production.
- Prepared materials such as paper stock, cardboard sheets, and covers for bookbinding operations.
Sales Representative
Unicomer Ltd. (Courts)
01.2012
- Fostered ongoing customer connections, ensuring consistent return business.
- Offered support solutions to enhance customer experience with company platforms.
Education
Course-Diploma - Army Led Physical Training Instructor
University of the West Indies
01.2014
Certified Accountancy Technician (ACCA)
SITAL
Tunapuna01.2010
Obtained Passes in - English A, Accounting, Economics, Food and Nutrition
South East Port of Spain Secondary School
01.1999
Skills
- Customer service
- Invoice adjustments
- Payment processing
- Effective communication
- Data entry
- Telemarketing
Hobbies and Interests
- Rugby
- Volleyball
References
- Oscar Peters, Court Marshall, 468-2543
- Courtney Phillip, Police Corporal, 387-5654
References
References available upon request.
Timeline
Customer Service Representative /Administrative Assistant
CVA Cardiovascular Associates Limited
04.2019 - Current
Customer Service Representative /Cashier Team Lead
TSTT
01.2015 - 01.2017
Sales Representative
Unicomer Ltd. (Courts)
01.2012
Security Officer
Maintenance Security Services
01.2009 - 01.2011
Bookbinder
Ministry of Legal Affairs
01.2004 - 01.2009
Course-Diploma - Army Led Physical Training Instructor
University of the West Indies
Certified Accountancy Technician (ACCA)
SITAL
Obtained Passes in - English A, Accounting, Economics, Food and Nutrition
South East Port of Spain Secondary School
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