Cheri-Colleen Young
Human Resource Officer
El Dorado
Summary
Driven and decisive HR Professional offering 12+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resource Officer
TECU Credit Union
02.2019 - Current
- Performance Management, Training & Development and Industrial Relations.
- Provide guidance and interpretation on HR policies and standards
- Develop contracts for new hires, transfers and promotions
- Improve work relationships between fellow employees and management by working closely to build morale and motivation
- Monitor and evaluate the success of training budget of over 1M and ensures that training program goals are met
- Provide HR guidance to management teams in business units when appropriate
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Monitored performance on a day-to-day basis to line management through coaching, disciplinary actions, counseling and career development
- Analyzed the trends and metrics with the business partnership to develop HR policies that obtain solutions and develop motivating programs and policies
- Evaluated business units to identify training needs and individual coaching needs
- Recruited, trained, screened and dismissed employees.
- Developed and enforced company policy and procedures relating to human resources activity.
Credit Administration Officer
JMMB Bank Limited
01.2016 - 01.2018
- Process the credit applications from all four branches
- Analyze applicants’ financial status, credit, and property evaluation to determine feasibility
- Review all loan documents and agreements to ensure they are complete and accurate according to policy
- Compute payment schedules
- Arrange for maintenance and liquidation of delinquent loans
- Prepare monthly reports on stock, bonds, insurance and other collateral held by the bank
- Liaise with the attorney for the preparation of legal documents for mortgages and Mortgage Bill of Sales.
Senior Course Administrator, Alumni Relations Officer
School of Business and Computer Science
04.2012 - 07.2016
- Greenwich, OSHA and HRM Programmes/, Manage student relations
- Student recruitment
- Program administration
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Manage the Alumni Program
- Budget and produce monthly reports.
- Monitored team performance, delegated tasks and applied strategies to improve quality.
Professional Administrative Secretary
National Library and Information Systems Authority
04.2010 - 04.2012
- Perform a variety of critical functions, addressing inquiries from state and private enterprises
- Develop internal and external correspondence that facilitates effective communication and transfer of information between departments, units, and foreign entities, maintaining efficient records management.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Human Resource Officer
Tobago Regional Health Authority
01.2010 - 01.2012
- Recruitment & Selection / Industrial Relations
- Screen, shortlist and interview applicants for all job vacancies
- Prepare Staffing Arrangements
- Prepare monthly recruitment reports and interview summary reports, updated workforce report
- Advised on policy and procedure as it refers to Industrial Relations
- Conduct investigations into grievance matters
- Participate in internal Tribunals for cases of Misconduct
- Hired, onboarded, trained, screened and released employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Prevented staff shortages by ensuring ample team members were scheduled for each shift.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Monitored and investigated suspicions persons and situations and unusual activities.
Education
Advanced Diploma In Industrial Relations Management -
Academy of Industrial Relations
12.2021
Master of Business Administration - Leadership, Innovation And Entrepreneurship
Anglia Ruskin University
11.2018
Bachelor of Arts (Hons) - Human Resource Management
Anglia Ruskin University
11.2012
Skills
- Performance Evaluation
- Employee Hiring
- New Hire Onboarding
- Employee Relations
- Employee Orientation
- Recruitment Management
- Conflict Mediation
- Work Complaint Handling
- Report Preparation
- Industry-Specific HR Regulations
- Management Consulting
- Decision Making
- Budget Administration
- Employee Development
- Training Needs Analysis
- Exit Interviews and Processes
- Performance Management Systems
- Dispute Mediation
- Accident Investigations
- Hiring and Onboarding
- Labor Relations Coordination
- Recruiting and Interviewing
- Training Development
Certification
- Basic Mediation
- Labour laws of Trinidad & Tobago
- Administrative Professional Office Management (APOM)
- Microsoft Office Suite
- Essentials for Project Management
- Image Management for the Polished Professional
- Etiquette Essentials for Today's Business Professional
- Managing and Motivating High Performance Teams
- Interactive Speech Training
- Certified Administrative Project Management (CAPM)
- Business Process Mapping
- Train the Trainer
- Networking, Collaborating & Teamwork for Business Professionals
Timeline
Human Resource Officer
TECU Credit Union
02.2019 - Current
Credit Administration Officer
JMMB Bank Limited
01.2016 - 01.2018
Senior Course Administrator, Alumni Relations Officer
School of Business and Computer Science
04.2012 - 07.2016
Professional Administrative Secretary
National Library and Information Systems Authority
04.2010 - 04.2012
Human Resource Officer
Tobago Regional Health Authority
01.2010 - 01.2012
Advanced Diploma In Industrial Relations Management -
Academy of Industrial Relations
Master of Business Administration - Leadership, Innovation And Entrepreneurship
Anglia Ruskin University
Bachelor of Arts (Hons) - Human Resource Management
Anglia Ruskin University
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