Summary
Overview
Work History
Skills
Certification
Travelling
Timeline
Generic

Cheryl Valley-Mitchell

Palo Seco

Summary

Proven track record of enhancing operational efficiency at PALO SECO CREDIT UNION, leveraging expert knowledge in Microsoft Office and exceptional customer relationship management to foster significant improvements. Demonstrated ability to streamline processes, ensuring accuracy and security in document management and customer data handling. Excelled in fostering team productivity and delivering outstanding service, contributing to sustained organizational growth. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Arrears Officer

PALO SECO CREDIT UNION
01.1999 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Conduct interviews with customers when needed.
  • Provided quality clerical support through data entry and document to management, as well as, designing and implementing procedures within the company's policies to ensure smooth an successful transactions.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to management.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Processed outgoing mail to customers who are in Arrears.
  • Provide a monthly report to the Board Of Directors presenting real time balances of what is outstanding in the organization.
  • Edited and proofread documents for accuracy and completeness.
  • Train new employees that enter the department.
  • Created and maintained detailed records of all office activities.
  • Utilized office management software to record and track customer information.
  • Encourage a high level of communications between internal and external parties.

Customer Service Representative, Filing Clerk

PALO SECO CREDIT UNION
01.1999 - Current
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Provided excellent customer care by responding to requests, assisting with product selection and promoting financial literacy for members.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Oversaw file room operations for 5yrs and streamlined workflows to promote quicker turnaround.
  • Examined, categorized, and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Data Entry
  • Information Security
  • Microsoft PowerPoint
  • Deadline-oriented
  • Filing systems
  • Microsoft Office
  • Time Management
  • Accuracy and Precision
  • Customer Relationship Management (CRM)
  • Computer Proficiency
  • Conflict Mediation
  • Problem Resolution
  • Microsoft Excel
  • File Maintenance
  • Telephone Etiquette
  • Documentation

Certification

  • Supervisory Skills, Roytec (UWI) - 4th April, 2024
  • Caribbean Examination Council- 1997-2000

Art (2), English A (2), Integrated Science (1), Principles of Business(2), Social Studies (2), Mathematics (3)

  • Computer Literacy- Next Generation Computer Center-2001


Travelling

I have been to Morocco, England, St. Lucia, Barbados, Mexico, Miami, New York, New Jersey and Panama for vacation. I enjoy meeting new people and learning about the different cultures and history of the places I visit. From pink sandy beaches, crystal clear water and peaceful and relaxing environment, to the vibrant streets tall buildings and architecture wonders, there is always something new to learn and see. 


I've also done Missionary work in Ghana, Nigeria, Benin and Togo, where my experience was very different. I learned to be grateful and satisfied with  simplicity. 


Travelling opens the eyes to different possibilities and broadens the mind as it expands your world's view, leading to personal growth and development. 

Timeline

Arrears Officer

PALO SECO CREDIT UNION
01.1999 - Current

Customer Service Representative, Filing Clerk

PALO SECO CREDIT UNION
01.1999 - Current

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Cheryl Valley-Mitchell